Designs Nails & Spa

I’ve been coming here for a while and the last 3 or 4 times I’ve been the people were rude. They made me feel like what I wanted was wrong. They messed up my nails right before I was done and then got angry as if it was my fault. I will not be coming back.

This was my first time at this nail salon. I got a pedicure, full set with powder and eyebrow wax. My pedicure by Thy was wonderful, my eyebrow wax turned out great, and my full set and design was beautiful but it hurt. Whoever did my nails (he didn’t say his name) buffed my pinky nail so hard he took skin off. No antiseptic was given to take the sting out. Like I said I love the nails, but all he said was sorry. I might only come back for a pedicure after all.

I love this place, they do nails the best out of all the nail salons I’ve been to in the Houston area. They take the time to make sure everything is done right. Amazing staff too! They make sure you are comfortable.

Very unsatisfied. Drove all the way here from my house which is about 30 minutes because I saw so many cool designs and nails on their Instagram page. Got my nails done and the only design I asked for was diamonds on 2 fingers. The lady messed them up the first time. I had to ask her to fix them because they looked awful and then she re-​did them put the diamonds back on and then made the same mistake by putting the nail color on top. It looks melted and horrible. But what can you say after they do it wrong twice. They are known for designs and cool nails that’s why I drove all the way there and they couldn’t even do a simple design and get it right.

I drove all the way from spring to spend the day with my friend. They didn’t have the color I wanted but they did help me find the turquoise I ended up using. I loved my nails in the end! I was disappointed that when we got there, they sat me and my friend on complete opposite ends of the store. I ended up in some secluded area in the back so I couldn’t even see anything. But I could see the 2 kids who belonged to the lady behind me playing in the chairs next to mine which kept bumping me and making me feel like I couldn’t even move my chair! And the lady doing my nails never said one word to me until the very end when she asked what shade of white I wanted the heart on my nails. So much for a girls day with my best friend who I drove an hour for to see! I would definitely recommend them for their work and designs, I just wasn’t satisfied with the experience I had.

I am not sure what has happened, but this place has gone down. I use to come here ALL the time about two years ago and would leave with amazing nails and wonderful service. I recently within the past 3 months have gone here 3 times. Each time hoping to get better service and nails than the last… but no. They have given me HORRIBLE service! They’re extremely rude and I have left with uneven and sloppy nails. Oh, not to mention the nail techs cut my fingers EVERY time they’re filing them. I started bleeding like crazy and the guy just said «What?». Never coming here again! Today was the last straw.

Over priced. $ 10 to remove shellac? Are u kidding me? Everyone else charges $ 5! I would never come here. I came in and walked right out when they told me $ 10 to remove shellac.

Randomly decided to come here and very disappointed. I wanted a polish only. Two different people wanted to convince me to get a full manicure. If I wanted a full manicure I would have asked.
Once the polish is done I have extra polish under my nails and along the sides. The sides of my nails are not coated and the polish itself is dumpy. Horrible job at filing my nails, the edges are ridged.
I left a tip because I was being kind but I will never go here again.

A couple months ago, a friend had begged me to come here with her. I wanted a very simple design just red stiletto nails with White hearts on the middle fingers. Upon starting, I was skeptical so I was watching the gentleman doing my nails. He then told me to «play on my phone or something girls do» which was rude. But then I told him I wanted red. He came back with an orange and said this would look better. I didn’t wanna argue so I let him do it. Halfway thru I realized they were a neon orange. Then I told him I wanted White hearts and instead while I wasn’t paying attention he painted them black and then charged my $ 60 for two things I didn’t want. I ended up taking them off two days later. This place doesn’t care about their customers and just wants money.

Awful! Simply awful! I went to this salon for the first time to get a refill and a French pedicure. I could barely understand the lady that was doing my nails and she didn’t understand me. She had to ask others to translate. She ended up taking off 4 of my acrylic nails which was fine because they were older but then she did not put new ones on. So I ended up with 4 natural nails and 6 acrylic nails even though I told her I wanted new acrylic ones (she kept saying it will save me a lot of money). The lengths of the nails were all different and I wanted the oval shape which was a bad idea because they all came out uneven. And I’m not a picky person when it comes to stuff like that!
What’s worse is that my French pedicure came out sloppy as well which I didn’t even see until I was in the car. Then I saw all the bubbles on my nails. I was so frustrated and in a rush that I didn’t go back. I decided to call and see if they would fix it for free. They said yes and told me to come back the next day… When I got there, they started to make up excuses — you didn’t want a full set — nobody will be looking at your nails that closely — when you come back to get a refill, we will fix it…
The most unprofessional staff!
I needed these nails to look good as I am going out of the country for a few weeks on a business trip — and now I’m stuck with sloppy nails that I will be embarrassed to show. Plus, I paid $ 60 for bad work and awful customer service.
Save yourself a big disappointment and do not go to this salon– especially not, if you need nice nails for a big event.

I was super excited to try this place it’s very popular!!! So I came in to have a pedicure and manicure and I was talked into gel manicure ok y not! Well although I enjoyed the time the girl took on my feet there was nothing special and it took forever !!! Am all about relaxing but I was over it! She rushed my gel manicure and so it was sloppy but by then I just wanted to go home! 72.00 dollars later yikes was left with a great pedicure but sloppy manicure. When I was cashing out the owner/​manager asked to see my hands and then yell something to the lady who helped me. A little weird!!!

Everyone talks AMAZING about this place. I recently moved to the area so I tried them out. AWESOME service very friendly. Offered a drink unlike other salons they pick and chose who to offer drinks to. Owners are friendly. I however got a new person I assume. They were standing behind her telling her how to so my nails. They looked amazing I was very pleased. Until they all started falling off a week later. Have not gone back.

A friend and I drove down from college station to try this place out! When I first walked in a felt like the owner was a little rude, but once you get to know him you learn that’s just his personality and he’s actually pretty funny! I got a design change on nails I had gotten done elsewhere and a pedicure. My friend got a full set and a pedicure. We were both very happy with the designs and quality of services. They can do some really cool stuff! Bring a picture of anything and they’ll give it a try. It is a bit crowded but that is expected with the popularity of the place!

I have been to Design Nails in Pasadena a total of 4 separate times over the course of roughly 4 months. The first two times, I chose to do the colored powder, and the second (and LAST times!) I had had my acrylic nails removed and went with what’s known as Shellac. Note: «Shellac» is a thinner gel made by the brand CND. OPI also makes a Shellac, however those are the ONLY two brands who make legit products. Gellish, etc. are just cheap immitations. Look it up.
Anyway, all 4 times I’ve been to this place, the owners (father and son) have had fast seating and been friendly and accommodating. I can’t say the same for the actual nail technicians. Of the probably 6 I’ve had (including hands and feet sometimes), only 1 was friendly and attentive and actually seemed to give a rat’s about what it was that I was asking them to do, all while having a good attitude about doing it. I’m in the service industry myself, so when I get a server, waitress/​bartender, tech of any kind that clearly hates their job and resents me for being there and forking out the money for a service they provide which in turn forks food into their mouth at the end of the day… I get a little irritated.
All that aside, the colored powder/​gels they use are probably fine, and yes… they do have an impressive amount of colors to choose from, as well as some really talented techs who are able to create intricate and unique designs. However, both times I had gel done there, the two separate techs I was assigned to tried to dramatically stretch the powder they were putting on their brushes via using too much liquid. The ratio was off. The liquid-​powder mass was runny to start with, which in turn made the gel that set on my nails not as solid and thick as I’ve had it done many times at many other different nail places over the years.
With reference to the «Shellac» that they are using — yes, they have A LOT more colors to offer for that type of service than your usual salons do. Have you figured out why yet? Remember what we already covered at the beginning: the only 2 major-​market, good-​quality brands who produce «Shellac» are CND (the original creator of the product) and OPI (the hands-​down Mother company of all nail products). You guessed it! They have a ton of off-​brand bottles/​colors made by a company called Gellish… just the name alone should give you a hint that this isn’t what you want to waste your $ 35 and hour of your life on. However, being the person that I sometimes can be and wanting to like the off-​brand because it does offer many more color options than the standard roughly 30 or so that comprise CND and OPI’s total Shellac collections at this time, I gave good olé’ Gellish a whirl both times. You know where this is going… it sucked! Both times.
I confronted the owner (mom) about my service this last time, and she said «Don’t worry, Sweetie — bad bottle, you don’t pay». Great, I thought, at least she’s being fair and honest and owning up to the fact that the product her salon used wasn’t up to par and didn’t come out as it should, so she’s not going to charge me for the botched service. I go to leave, and the other owner (son) is like oh no, you’ve got to pay this time, but if you want to come back again, we’ll re-​do it for you? Um, no… I’m not going to waste anymore of my time or money in that place!
I won’t be going there anymore — lots of colors and free booze or not, and I wouldn’t recommend it to anyone else either. There’s an awesome place in Nassau Bay that will continue to get my business ~ I’ve learned my lesson!

I started visiting this spa a few years ago when it first opened and I LOVED it. It was professional, clean, the technicians spoke to you in clear English, they had a huge variety of colors to choose from, and the service was great. They take their time with their services and it definitely shows. I haven’t had a better pedicure or manicure in the area. Their nail art is amazing! They always offer a drink, water or something from the bar if you like. I felt like they were going the extra mile that so many other nail salons weren’t willing to do. For me, it made them stand out.
However, the last several times I’ve visited the atmosphere has turned from «SPA like» to «CLUB like.» I typically visit after work, or on the weekends. Several times over the past year I’ve gone after work to get a pedicure and as soon as I sit down and relax Kevin (a young man that runs the spa) will turn the music to some techno/​club/​rap music and turn it up VERY Loud. All I want to do is relax and enjoy my pedicure, especially after a horribly stressful day at work. It has always annoyed me but I kept coming back because of the amazing work they do.
Recently, on a Sunday I went with my 64 year old Mother to get our toes done. While we were in the chairs getting our services, Kevin yet again turned on the rap music (annoying, sigh) but this time it had foul language in it. Lot’s of F words. My Mother was so embarrassed and very uncomfortable. He kept turning it up louder and louder. There was also a toddler running around, and many women looked uncomfortable or frustrated. I thought my Mom was going to cry. She said she would never step foot back into a place that would treat their customers that disrespectfully no matter how good their work was.
I’m not a prude, and I like to have a good time, nor am I easily offended by much of anything. However, on a Sunday afternoon I’m not looking to party and hit the clubs. It was really bad timing and in poor taste. Is this what a spa looks like that’s ran by a 20 year old? Does he not understand that not everyone likes that type of music, that not everyone is comfortable with foul language, that the majority of people on a Sunday are looking to relax… not party. Is this what customers want out of their nail salons? I think he does it to «show off’» or because he thinks it’s what the girls want. I’m not sure. Personally I’d rather have good work and feel pampered. It’s a shame, because it is one of the best places I’ve ever been.
What happened to good old fashioned spa music? Not sure if I will be returning… I may try other places before coming back.

Every time I go here they seat me right away. They have a variety of colors & do a great job!

It’s sad that good nail technicians work for a horrible person like the owner. He posts his drama like a 14 year old child all over the business’s social media sites. If you give him negative feedback about your experience he calls you a «hater» and blocks you. The owner is pretty young, and treats his business like its a giant party that is all about him. Cussing all over their twitter, fb, etc. and being rude to customers who have had a bad experience and not at all being sorry for it. So extremely unprofessional. Also, the first time I went there was a customer loudly talking about how she should be allowed to use the n word and other racial slurs because she is white, and the male nail technician was AGREEING with her, clearly just to make her happy. I heard this all the way across the salon, as I’m sure others did as well. I don’t know who in their right mind would think any of that is okay or professional but it is clear that all they care about here is your money. The next time I went (and the last time) I got moved to a different chair at least six times (which Kevin, the owner and who was constantly pulling my chair away from the desk and moving me, did not even apologize about), even when the lady had already started on my nails. I only got paint with a small design on both my ring fingers because I didn’t like the shellac they did last time and I hate fake nails. The paint looked like something I did with shaky fingers. Not something I would have paid 20 dollars for because I could have done a better job at home. It’s so frustrating in general when you come here. You call ahead and ask what the waiting is like and Kevin lies and says «we can seat you right away» just so you’ll come and spend your money. What happens? You sit there for an hour. This business started out great but it is quickly going downhill. And deservedly so. An unprofessional owner doesn’t deserve to be sucking the money from other nail salons in the area that are much more respectful and honest. Oh, and to the male nail technician with the dirty mouth: please watch your language.

Very nice staff, clean, offer several choices on artificial nails, pedicures and shellac!

My first impression of DN&spa was «Wow this place is really upscale!» The ambiance immediately drew me in and the prompt/​friendly customer service was a huge help.
It is very clean environment with about 12 pedicure stations and at least 5 manicure stations. But, as for as my visit goes I had a very nice and soothing french-​pedicure and received an eyebrow wax.
Overall I give my visit a 3.5 out of 5 — Please know that they are a new facility and getting a few kinks out of the place.
Hope this helps :)