Closet World

The worst company ever. Poor everything. And the telephone marketing — OMG! They keep calling and calling, using misleading tactics to try to get you to use their services again. This organization should be investigated by the California Attorney General’s Office. A true nightmare. Use at your own risk.

What a nightmare. Yulia came out and quoted and designed a closet for my house. Yulia promised that the deposit check would NOT be put thru till the contract was good (3 day period to opt in). She lied and put the check thru the day I handed it to her so she would get her commission. I ended up canceling the order based on Yulia and Closet Worlds slimey business practices and will be reporting them to the BBB. We found California Closets and had a really nice young woman come out and design an amazing closet. It’s more expensive but worth every penny considering they were true to their word.

I have had the WORST experience with closet world. I was supposed to have my closets installed yesterday (after waiting a MONTH) and was quoted a time window from 3−5pm. At 4pm I had not received a call so I called them and was told someone would call me back. By 4:50pm I had still not received a call so I called them only to find that the installer would get there by 5:30pm. Now mind you we have not moved into the place yet so had been waiting since 3 for a call so we could open the door and have the closet installed. By 5:30 the installer came and we were quoted to have the closets finished in 2 hours (Albert the manager also guaranteed this) since they had brought a second installer to help. By 8:20pm they were still cutting rods and by then our neighbors had come out to see what was going on (we live in a townhouse). We had to stop installation because at this point it was getting late into the night and people would soon be heading to bed. So we did not have our closets finished– rods still undone. They also did not bring the fillers for the closet sides and damaged one of the panels while trying to install it. I called back today to see what was going on and what they could do– spoke to Albert and Robert who really didn’t seem to care about the situation or the actual inconvenience it has caused my husband and I. Seriously the worst customer service. They do not try and make the situation or the customer happy even when it is their mistakes. I am so unhappy with them and If I could go back in time I would definitely NOT go with closet world.

Update; this was a six hour job. The installer was here until midnight! That was a 17 hour day for him. But a longer one for me :-(

Horrible company. Do not sign anything until after they finish their crappy work and you have the opportunity to make them live up to their promises.
Because regardless of the work product, they threaten you with the contract you might have signed when they sent a very nice girl out to «take measurements» in a kind of bait and switch. Then once you sign, they install their junk. The same junk you could have bought from Home Depot for much less. But you can’t complain because you signed a contract.
Go elsewhere and pay a little extra.

I really appreciated the customer service I received from Roman the district supervisor. After the installation on my closet was completed and I had an issue with something (pictured) I was initially upset with my local salesperson’s response to the issue. My complaint was escalated to Roman and he called me right away and took care of it, no questions asked. This is the way customer service should be done. I only wish it could’ve been resolved without being escalated.

Horrible experience with them. They came to install 2 closets. I was told it would take 2 ½ hrs. 6 hrs later they still hadn’t finished 1 closet. They left and said they would be back first thing tomorrow morning. I waited at home all morning and no one showed up. When I called them I was told they had no idea and no one was available to come today. They rescheduled for the next day. The material they put up was not new like I though I was getting and the pieces broke before they even finished installing. There customer service is terrible. I highly recommend staying away from this company