Chase Bank

Like the other reviews mentioned, parking is a hassle. My impression of the branch quickly turned into a nightmare. Raquel Luna Melinda was snobbish and impatient as if she is too good to provide service to you. When I asked for product info. she took out a table size menu. There is no pamphlet like the other banks? Raquel was not willing to assist based on my banking needs. I couldn’t put up with her attitude anymore and requested a different personal banker.
After check with Raquel, Nichole Aguirre was hostile with a long face as if she was Cinderella’s stepmother. Nichole is biased against disabled people, drilling me with an unscripted question. She even asked a racial profiling question. Even though I was there to open an saving’s account, not a line of credit or any loan accounts. I was treated like I am begging for money not giving them money. After my account was finally open, Nichole gave me the package with the same long face without showing me my account number. I had to look for it.
Upon logging online at home, I had to correct the error she made on statement delivery option. I also had to called in to get the routing number which she could have provided knowing that I will be transferring deposit in from another bank.
When I called to speak with Christian Alvarado, the assistant branch manager. He circled around, played street talk and stated he could be on lunch break. But he refused to tell when he left for lunch or the approximate time he came back. I was not able to initiate a complaint at that point and I had to file with the call center.
I didn’t get to open a checking account due to Raquel’s unwillingness to assist, which turns out to be a good thing. I don’t have to set foot in this branch again.

Walked into this branch for the first time yesterday, was greeted by Gregory H. He was super helpful and polite. Had questions regarding opening new checking and savings account, was a bit tight on time so we set an appt for next week. I was really impressed with his professionalism and patience with assisting me. I’d recommend seeing Gregory for your banking needs/​questions.

So, I have a business bank account with Chase in Arizona but my question is, if I use a chase bank in a different state, does that entail an extensive background check to be done just to make a small withdraw? From the time I approached the teller window with my ID and Chase debit card, the representative started punching in numbers extensively for close to five minutes before I was able to take receipt of my cash withdrawal which was relatively minor. Hmmmm

Nice convenient location for you right here on Colorado and lake in Pasadena. Very friendly people working here, they helped me set up my Roth IRA. Definitely better than Bank of America IMO. Less fees that’s for sure. Validated parking in the garage. And designated 15 minute parking slots for the ATMs on the Colorado side. Dollar dollar bills yall!

I’ve been a Chase customer for 8+ years and their services/​products straight up just trumps the offerings of their competitors.
I came here the other day to open up a savings account and upgrade my checkings account. The bank is huge and clean, parking is behind the bank (free with validation), and the customer representatives were hospitable. What makes me give this place 5 stars was my experience with Vartan. I actually read a positive review about him right before we met, so I’m glad they paired me up with the right person. He was knowledgeable about the products and answers all my questions thoroughly! Simply put, he’s everything you hope for in a bank representative.

I been there couple of times, everyone friendly guys know what they to do. I guess its best branch of in Pasadena.

Finally signed myself up for Chase, yay!
Honestly, BEST CUSTOMER SERVICE. They were SO nice to me, and they signed me up on an amazing type of account. Varton was the one helping me out, and he provides excellent service. The manager of that specific branch also came over to greet me, and thanked me for signing up. I loved their hospitality. I was in and out of there within 30 minutes.
Thank goooooodness I closed my other two accounts at other bank locations. :D

I never really have any problems with this branch and the employees are super friendly. The parking can be tricky because there are only a few 20 minute spots out front for a quick ATM deposit so when it’s super busy, you have to park in the structure in the back. Be sure to get your parking ticket validated at the bank, otherwise you have to pay for parking. Other than that, it’s a beautiful, clean location.

I haven’t been inside yet, because honestly, trying to understand where to park, when the three 15 min parking spots on the street are taken, was just too much work!
If you just need ATM and you happen to hit a lull where you CAN park… then I would say it is going to be a GOOD DAY!

Took my brother to open a checking account and Varton Assoyan was really helpful he gave my brother this great promotional offer which was only good until August 15^th, it gave my brother $ 200. to open his checking account as long as he got direct deposits and maintain a balance of more then $ 575.00 in his account every month.
Note:
They do not charge a monthly fee like some banks do and they also gave him overdraft protection which i thought was pretty good. He won’t get his $ 200. promotional deposit until his retirement gets deposited into his account next month and it could take 3 – 5 working days until he see’s it go into to his checking account, and he can not close the account for six months either. But i thought that was a great offer that most bank do NOT offer to open an account considering they all will still charge you to do the same things.

Why people are leaving reviews on Chase Bank as an organization is beyond me. Leave a review for your experience in this branch. I am sure the employees have no control over your bank overdraft fees. How about you monitor your bank account more carefully than gripe and complain how a bank is robbing you. Or keep your money under your mattress, that’s a cheaper option: end rant:
Every time I come here, the customer service is awesome. If all the tellers are busy, someone else will come by and help me. I’m super lazy and don’t like writing deposit slips, the teller never seems irked by this. They fill out for me, have me sign and I’m on my way.
Need a check in a pinch? I go in there and ask for temporary checks and in less than 3 minutes, I have a check in my hand. The place is nice inside as well and everyone is friendly. Parking probably sucks, I haven’t had the experience.
Overall, pleasant experiences.

Absolutely horrid customer service. I hate having to go into any bank branches, and now I know why. I’ve been banking with Chase since 2004 and rarely step foot inside their branches. I can do everything with the ATM, online or calling them up.
I was driving past, and decided to pop in and check out their auto loan rates. Spoke to the guy at the customer service desk and he told me to take a seat and someone would help me. Easy enough I thought. Sat down and another member of staff approached me and asked if I needed any help. I told them I wanted the rates on their auto loans. She told me she couldn’t help, and would get someone to help me.
Waited a couple of minutes and another member of staff approached me and asked if I needed any help. I told them I wanted the rates on their auto loans. She told me she couldn’t help, and would get someone to help me.
Waited a couple of minutes and another member of staff approached me and asked if I needed any help. I told them I wanted the rates on their auto loans. She told me she couldn’t help, and would get someone to help me. NO, I AM NOT REPEATING MYSELF HERE!!!
Waited a couple of minutes and another member of staff approached me and asked if I needed any help. I told them I wanted the rates on their auto loans. She told me she couldn’t help, and would get someone to help me. STILL WAITING HERE!!!
I kid you not 5, yes FIVE people approached me and not one of them could help. Now a 6^th person came to me and we repeated the same process. I asked her was there anyone in the branch who could even remotely help me? As it seemed no one in the branch knew anything about their auto loans. She told me someone would help me soon.
Waited a couple of minutes and another member of staff approached me and asked if I needed any help. I told them I wanted the rates on their auto loans. She told me she couldn’t help, and would get someone to help me. SEE WHAT’S HAPPENING HERE?
I just got up and left. The staff in this branch are absolutely useless and incompetent. If you need help from Chase, call their service center up and talk to someone from India instead. And America is wondering why their jobs are all going overseas? Try learning how to look after customers.
BTW, while driving back home on Lake, I drove past a credit union, walked in and in 30 seconds had someone talking to me about their auto loans. Guess where my business is going to? NOT CHASE!!!

I have been a Chase/​WM customer for more than a decade. In part it’s due to quality service, in part due to laziness for not wanting to switch banks. Since moving to Pasadena, this has become my go-​to neighborhood branch.
PLUS: Got excellent customer service on the occasions I have gone in to deposit checks/​request new checks/​get quarters for laundry. In fact I feel as though the staff has been exceptionally courteous in an effort to make sure my needs were met the times I have been in. Overall, very cheerful and helpful.
MINUS: Asked attractive personal banker out on a date and got turned down. I think this is what happens when men confuse women being nice to them with actually being interested romantically.
Can’t win them all.
Overall, well… it’s a Chase Bank.
If you like Chase, you’ll like the branch. If you hate the bank… so it goes.

Nice ATM positioning. Nice service. Parking is a little difficult to figure out but is available.

Nice bank. Friendly staff — my only complaint is parking. I was lucky and found a spot on the street but unless I was walking distance from this bank, I wouldn’t come out of my way to come here.

Sucks that you have to pay for parking.

This Chase branch in particular really surprised me and I was really pleased with their every effort on multiple occasions to provide excellent customer service. From needing a tissue, to asking for water, to helping with questions about accounts, there was always someone willing to help, and I never had to ask more than once.
This particular chase branch has exceeded my expectations because many other Chase branches do NOT put in the kind of effort these people do. I commend them, and hope that they continue doing their good work.

I’ve had enough. I rehearse my refusal endlessly as I make the trek from my office (0.6 miles away) to the moment I walk in. Game time.
Vulture: What brings you into Chase today?
Me: A withdrawal and deposit.
Vulture: Great, I can help you over here.
Me: Ok.
Repeat bi-​weekly.
I really dread walking into Chase but it’s a necessary evil in order for me to deposit money into my brother’s account. Under all circumstances I try to use the ATM, utilize online features, etc… anything to avoid the circling flock of scavengers. Incapable of uttering «no» I fall victim to paralysis via passiveness. Once immobilized, my muteness plays right into these vultures as they drag me away. Below is a typical charade:
1) Verify/​update contact info (harmless but they’re fooling no one)
2) quick overview of my account and possible upgrades (annoying)
3) trying to sign me up for one of their credit cards (piss off already. I’m sticking with AMEX b***h.)
It’s actually not that bad. I enjoy hearing the occasional crackle in their voice and accelerated speech. The nervousness is palpable.
Well today, my testicles finally dropped while fulfilling a new year’s resolution. I meekly proclaimed «I don’t mind waiting in line.» Better late than never.

A very rude introduction to Grinchy «stealth» overdraft fees! OK, maybe I should have been paying more attention to my balance, but they took advantage to the point of absurdity. This extreme vampirism is self-​defeating. The victims (if they have any money left) later figure out that they can take their biz to a credit union & be treated fairly and ethically.
I’ve paid a visit to the Pasadena branch twice. Upon my first visit, an elderly lady standing in front of a CSR’s desk was having an outburst, the only intelligible thing I got was regarding growing up during the depression. That didn’t exactly instill me with good feeling. On the second visit, I happened to notice a squad of large, chiseled men adorned with Chase logo polo shirts. They didn’t appear to be too involved with any banking activity. I can only presume that they are the new complaint department?
Ahhh… maybe I should have taken this up a notch to Sedarisian prose, but I feel that I have gotten my point across. Dagnabbit Grinches! Nattafingah!

Dear ATM «Customer» in Front of Me,
I know you’re probably from another country judging from that crazy getup you’re wearing. Did you somehow escape from the Its a Small World ride at Disneyland only to jump in front of me? Yes, that was me waiting in line for the ATM. I am the twitchy looking one with the sharpened screwdriver barely concealed behind my back.
Perhaps they don’t have any lines from your home planet. And perhaps they don’t have ATM machines either, judging from the way you’re staring at the screen, apparently trying to will it into giving you money.
Oh, great, you’ve somehow produced what appears to be a chewed on library card from your saddlebags and you’re now trying to force feed the machine like you do one of your crack addled toddlers clutching at your massive thighs.
No, no, by all means: take your time. Stare some more at the pretty words on the screen that I know you can’t read. I’m sure you have no clue that some of us have JOBS or LIVES or anything other than a cardboard box in the alley behind the Pep-​Boys to which we must hasten.
Since you clearly aren’t allowed to drive, you don’t realize that this stupid bank has no convenient parking for their often broken ATM’s. Nor do you therefore realize that this stupid bank makes us park in a structure five flights up, get a ticket, go into the bank, get the ticket validated, then return back to the ATMs.
I really shouldn’t be taking my anger out on you, I suppose. But last time I tried taking my anger out on the bank, it didn’t work out so well. Just ask my parole officer (assuming he could understand your guttural clicks and whistles.)
Oh, nevermind. Anything would be better than this. Except maybe for the Bank of America across the street. Don’t even get me started about that fiduciary abattoir.