Challenger Auto & Truck Service

Update: I had some technical issues with an aftermarket part. Jeff and the crew at challenger worked with the parts supplier, identified the issue and got me sorted. I am more than pleased with the work and service and can’t say enough. Two 5 star reviews says a lot.

Polite people, but I definitely won’t go back. Being in the military, I always have to find a new mechanic when I move, and it can be frustrating at times, but that’s the life. Definitely run into those that like to take advantage of military and other non-​locals. What I learned from this experience was to not just go to the first guy that pops up on Google. Anyways, after a day they told me my truck was next in line to be looked at. 24 hours later I called to inquire, and it was 3^rd in line. I was told they made a mistake, but who knows for sure if it was accidental. Owner did apologize for the mixup and complete lack of communication, so I decided to give them another shot. Quote came out to around $ 500 for two ignition coils. Seemed high so I called several mechanic friends that aren’t local. In their words the estimate was «criminally high», and they told me to run and never look back. I told Challenger not to do the work, so I took it to another guy the same day who did it in 20 minutes and charged me $ 100 ($ 80 for the coils, $ 20 for labor). That was less than Challenger’s diagnostic fee ($ 150). Basically I paid $ 150 for them to take 3 days to tell me the same thing I learned at Auto Zone for free in 30 seconds. I’ll be spreading the word to everyone on Fort Meade, and make sure none of my fellow brothers and sisters in arms get taken advantage of by businesses such as these. I’ve had some great mechanics in the past, so maybe my standards are too high, but I would recommend that people (esp military and other non locals) avoid this place.

I went there for an opinion on a car and not for repair. Jeff was very straight with me. It seemed pricey for just a pre-​purchase inspection but, at the same time, it was totally worth it. The good thing about Jeff is that he didn’t give me advice just as a mechanic but that he has been in the used car dealership business in the past and he will give you some inside details of the business and why we as buyers must have a vigilant eye when it comes to used cars.

I have been coming to this shop for 10 years, and have never had a bad experience! They treat you like family here, and you can trust that they’re never trying to push services you don’t need just to make an extra buck.
Their 24 Hour Emergency Service has saved me on more than one occasion, and Jeff goes out of his way to accommodate his clients.
Challenger also offers generous discounts to military families, which is always a huge plus for me.
I cannot recommend this shop highly enough! If you’re looking for a service and maintenance shop you can trust, you’ve found them!

My vehicle was there almost two weeks. Kept getting excuses why it was taking so long such as employees calling out sick. Kept getting told to call back the next day. When I went in person to see what the holdup was the owner cursed me out in front of my son with an F bomb. I was a loyal faithful customer for several years until that time. Will definitely NEVER go back.

Was looking for a reputable, i.e., honest, repair service. Since this is a AAA authorized repair facility I thought I’d give it a try. Haven’t been disappointed so far. Will continue to go there for service to my 2 vehicles.