Avis Rent A Car

I like to start by saying that I am very please with the customer service, I go in and I go out without the need to spend unnecessary time.
The front desk representatives are fast, efficient and courteous.

This is not for this particular Avis, but for the company as a whole. I rented a car in Dallas, Tx for a couple days. I made the mistake of putting down the wrong airport and they assured me that it happens and it would all be fine. Well when I returned the car 3 days later to the same location everything hit the fan. They somehow mixed up my rental agreement with someone else’s. When they took my original agreement to see what was wrong they said don’t worry about it. There must be a glitch in the system. Well 3 days later I get a $ 1060 bill saying that I had returned the car to Sacramento and that I needed to pay. After several calls and receipts showing that was impossible they waited a month to clear that charge. I believed all was well until I saw a $ 60 on my credit card from Avis. They are now charging me for returning it to the wrong airport. These people are ridiculous. I would stay far away from this company if I were you. If I could give them 0 stars I would.

Rented car for trip and was so impressed with the professionalism of the staff. Let us check out available cars and didn’t rush us at all. Great rate and open on weekends. For all of car rentals, will be going to Avis. Thanks Brad & staff!

This place is GREAT! Super helpful, super easy to deal with. I rent all over the country for work all the time, but this is my first time renting in my home town. Reserved online easily. Pick up was seamless, quick and simple. Return was even easier
I needed a dependable car to drive to and from a trade show in Vegas. I was worried about getting stuck in a POC, so I booked a «mid-​size». Ended up in a new beautiful Mustang (so fun!!!) Now I keep thinking of excuses to need a rental car!

Brad is always extremely helpful and easy to work with, so I come here first every time I need a vehicle, whether for business or personal trips. He’s no-​nonsense and full of good humor every time.
Most recently, he was able to get me a minivan that was perfect for my situation (I needed lots of room to haul items with us to our wedding). He made it easy to pick up the vehicle, even though I was late and his office was busy. And returning the vehicle was a cinch, as always.
Thanks to Brad and his staff, I actually find the experience of renting a car enjoyable and rewarding every time.

Don’t Rent from here. My suv broke down n they replaced it with a mini van. I later asked for a manger to call me. 4 years later I’m still waiting.

Great neighborhood rental location. They usually have a good selection of cars. The staff is super. I left something in the car months ago, he couldn’t reach me. They hung on to it and I have it back now!

We recently rented a car for our trip to Utah. Both Brad and Mark gave us great customer service. We will definitely use this Avis in the future and would recommend to friends. Thank you Mark and Brad!

Not the most upscale car rental office I have ever been to, but I received very good service here. I was dropping a car off after a one-​way rental. I had no problems whatsoever, the service was efficient and friendly, and everything went off without a hitch.

The customer service is great here. I have recently rented several cars this year from them and they had exceeded my expectations each time. I definitely recommend this place if you are looking to rent a car.

Some of the dirtiest cars you will receive in the rental business. They do a basic vacuum on the car but neglect to wipe down the interior of the vehicle from previous renters. And the staff looks at you when you complain as if they did you a personal favor by loaning a car that you’re paying for. It proves how customer service in the service industry has died and staff members and owners look at you as if you need them and not the other way around. I made him take off money because the cleaning was inadequate because if the car came back messy from the renter they would charge you extra fees. They really need to get their act together and be more customer service oriented in their business if it plans to succeed.

I’ve rented cars from all the airports around here, as well as a dozen different states, from all the big companies. This Avis is by far my favorite experience. I’ve rented from them multiple times, and I’ll keep going back.
Brad is awesome. He doesn’t waste time, doesn’t try to nickel-​and-​dime you, doesn’t try to upsell you. Huge fan of this guy. If he can get you a deal, then he will. If he can’t, he’ll tell you.
The office is straightforward, no frills.
The cars are always clean, freshly washed, and gassed up.
That’s pretty much it. Exactly what I want from a local car rental spot.

Came here, despite the negative reviews, only because of the pricing I found on their website. When we got there, it was as though we interrupted the guy (heavier set, white, with an accent) working there from continuing to sit down in his relaxed position. To top it off, he was rude and the price he quoted was more than what we saw online. He didn’t seem to care and let business walk out the door. With many other car rental options, in Pasadena, we left and took our business elsewhere.

They denied my coupon usage. And they don’t pick you up like enterprise does. Whaaaaackk!
I guess being the only customer in there was a sign?!? I called a couple of days in advance and explained that I had a coupon that I wanted to use to rent a car to drive to my cousin’s wedding. The guy on the phone was friendly and answered all of my questions. I went in to rent the car and I was denied the coupon usage because I wasn’t a reward’s member.
I guess that makes sense, but I was very clear over the phone where I got these coupons from and what they read, so him telling me that information before I stepped foot into the establishment would have been helpful.
After reading a few reviews I’m glad I held out and didn’t end up renting from them anyway.

great place to go no long lines great and fast staff and Really helpfull. it was my first time renting A car and was not to educated on this subject the people there were friendly and explain everything step by step my fear was that where going to be hidden fees because the price seems too good to be true. To my surprise my total was the same I was quoted when I left. I would recommend avis to all my friends and family it was a good experience for my first time renting a car.

Man, what an easy car rental– quick, friendly service and no hidden mileage costs or confusing extra rules. I booked via Kayak and got a great price. They even managed to accommodate my last minute request for a specific model of car. I’ve waded through the endless long lines at the Pasadena Enterprise location on a Saturday morning, so I wasn’t expecting much, but instead I found that I was the sole customer at 9am. Extra bonus: this location is just a short walk from the Gold line.

Two words: BUYER BEWARE — $ 240 rental car turns into $ 400! I’d give them 0 stars if I could.
I told them I was driving about 500 miles and needed a 1 way rental. I was quoted $ 80/​day for a compact. I knew it would be expense so I accepted the price. I am given a quote of $ 280 for 3 days.
Now onto the problems:
I tell them I am going a long distance and they give me a Chevy Aveo hatchback. My Honda Civic coupe is a giant BEAST compared to this car. This is a subcompact, not a compact. I reluctantly take the car. I’m think they probably gave it to me to get rid of it since I would return it at another Avis Location.
I pull into my destination airport to return my car and am given my receipt…$ 480!!! WTF? I am pissed already but ask the girl what happened. She said I was charged PER MILE… at 500 miles that is a lot of $$$. I’m trying to catch a flight so I don’t have time to complain to them.
I call them when I get back and they can tell I am pissed so they take off the mileage charge but won’t bother to e-​mail me my receipt. They say I can get it at Avis website.
I go to Avis website to get my receipt and my bill is $ 400. I see the mileage is off but for some reason my bill is still $ 120 more than my quote.
I call them again and ask wth is going on. I picked the car up at 11am on Sunday and returned it at noon on a Wednesday so they charge me a FULL 4^th day for ONE HOUR plus all of the taxes, etc. I ask them how can they charge me a whole day for one hour — there should be an hourly charge before the daily charge kicks in. He said that since I went to unlimited miles now the daily fee now applies.
I have no idea what kind of contract they give me or what kind of contract they transferred me to but I am local to Pasadena and will NEVER use this or any AVIS location ever again!!! BUYER BEWARE.