Arroyo Seco Medical Group

I’m one of those patients that doesn’t go to the doctor except for an annual physical and if something is definitely wrong. Since my employer pays up to eight hours for an annual physical, I always call three months in advance to make my annual appointment so I can make the most of the day, by taking care of dental and vision on the same day.
Up until a year or two ago, I use to be able to call in the morning and see the doctor in the afternoon or first thing the next day. Now when I call, I have to wait one to three weeks to see either my doctor or my NP. Typically I have already been dealing with the pain or aliment for several weeks/​months, I’m at the point I can’t take it anymore, I simply can’t wait another week or more for an appointment. Now, when I’m at my wits end, I just go to Urgent Care down the street.
Everyone from the front desk to the nurses station are all friendly and helpful. I just which that while my vitals are taken certain questions aren’t asked by the nurse as the answers are forever permanent. This information is in the computer for their reference, as well. Not sure why they keep asking.
My doctor is very thorough, asking follow up questions from my last visit, as well as overall general questions. Now that my doctor knows me well, both she and my NP put in whatever referrals I ask for, without trying to push prescription drugs on me, so no more complaints there. I use to beg, borrow, and steal to get a referral. Now I just ask.
Four stars for Arroyo because of the time it takes to get into see the doctor or NP, as well as parking. Although there is typically plenty of metered parking, I never know how long I will be so I tend to put too much money in the meter. Pasadena’s parking enforcement is always lurking around the corner waiting for time to run out. I don’t want a parking ticket. There is structured parking, I’m not sure on the cost/​minute, I only know that once I was running late on a rainy day, didn’t have an umbrella, and I couldn’t find street parking close to the building, I wasn’t in the doctors office for too long and ended up having to pay just shy of $ 5.00. Now Ian umbrella in my car at all times and I allow more time to get to my appointments.

I do think Arroyo Seco Med Group is better — worlds better — than my last doctor’s office. Randy Debber is an outstanding PA. I don’t have to beg for a referral. They make sure that if a test needs to be done by a certain age, you get it done. Their follow-​up is impressive and appreciated. I am now working with a nurse, Patty O’Connell, who is assigned to me to help monitor a condition of mine. If my last doctor had been a fan of preventative measures, I might not be in this position at all! Who knows. I’ve been referred to and taken health classes offered by the Group and they were extremely helpful for me. The caregivers are kind and they take their time. They don’t rush me out or act like robots.
Why not 5 stars? Because of that mean, vindictive horrible-​cologne-​wearing parking attendant who plays his music too loudly. He yelled at me today… called me a crazy lady. Employees can do that? The property manager, Dickson Property, lets him get away with it, so be forewarned. I called them today and they told me with their own mouths that he’s been there a long time, so «there’s nothing we can do». What? If you park at 301 Del Mar building, you’ll have to deal with the mean attendant.

I had a doctor s appointment with Arroyo Seco Medical Group in Pasadena. I got lost going there originally and ended up being 10 mins late. I am a professional woman in my 40s — a healthcare provider myself. All I needed to see a doctor for was to renew a prescription. My primary care doctor passed away so I needed a new doctor.
The staff had to look up my insurance and there was some confusion. The doctor wouldn’t see me while they were looking things up and figuring it out. Guess he wanted to be sure he could collect his money! Even though, had they asked, I could have just paid for the appointment if I had to. By the time THEY (Arroyo Seco) figured things out, it was 45 mins later. I had gone through completing all the lengthy paperwork and calling my insurance to give them the information they should have been able to pull up by just using my DOB. The doctor then said it was too late to see me, because I was late and I needed to RESCHEDULE!!! WHAT? They had the nerve to blame ME! I was so angry! It was 10:30am. My appt was at 9:30am and I arrived at 9:40. There was no reason for the doctor not to see me! He had a meeting at 11 and didn t feel he had enough time. It was a staff meeting. I was so offended!
As a professional myself, my time is incredibly limited. Wasting 90 mins of my time is huge! Then telling me I had to return because they couldn’t get it together, blaming me and being rigid and inflexible is inexcusable in my book! I was treated like they were doing me a favor seeing me, not good customer service AT ALL!
So, I left and drove to Glendale to go to Verdugo Hills Med Associates. I knew I would have to wait for awhile, as you do in all Urgent Care Centers. I was frustrated going in because of this. My time had been abused and wasted. Thus several hours ended up being drained just so I could obtain a refill on a medication I have taken for over 6 years. The staff at VHMA were very helpful. The doctor was great, thorough. They were very professional and helpful. I was so appreciative of them!
Arroyo Seco treated me like I was there for them. VHMA treated me like they were there for me. Its sad when you get so arrogant that you believe you are doing your customers a favor and taking their money. It was horrible! DO NOT GO TO ARROYO SECO! They are jerks!
You know I was mad if I am actually taking the time to write a Unilocal review! I NEVER do this! But consumers need to know, its bad news! Cindie Henrie.

Has parking (paid) but no bicycle racks.
You can usu get an appointment within a week or so.
I recently needed some mental help and they basically told me to kick rocks. it took 3 different Dr’s to find what was wrong w/​my foot last year. I would only go here for a physical nothing more.