AIS – Auto Insurance Specialists

Thank you for all your help Zack! it was a pleasure working with you over the phone to help me get the best car insurance. keep up the great work.

I had a great experience with our sales person and their support. Ended up finding the cheapest rate through AIS so I’m pretty happy so far. Thanks again!

Was buying the car insurance for the first time. Had so many confusions. Rusella cleared all my doubts. She was really patient. Loved the service. I recommend AIS and ask for Rusella you will love the service.

Customer service is really good.

I had a great experience on the phone recently, and all my needs were met with my current policy. I had to do several thing to my policy. I had a lot of questions and was making changes involving 4 vehicles. Natasha was extremely helpful and patient with me. Thanks AIS and especially Natasha at the call center !!!

Wow, thank you for your response. I didn’t think I’d get one. Glad to know someone cares about your customers’ satisfaction. I will contact the person you referred and hopefully he can help me. Thank you!

Wow surprise that AIS would even have a bad Unilocal review I have been coming here for years and I understand buying insurance is not always the funniest thing too do but I rather have someone take their time with my policy then make a mistake like other places and me get into a accident and then find out I am not covered for that .AIS has always been great Richard and Nancy always call me if there is any changes too my policy my whole family comes here and I dont see my self going anywhere else from here yo my house I have several places where I can go for insurance but I rather take the drive where I know I am more like family then just a client.

I already have auto insurance with them and figured it was easier just to add my motorcycle too. Well, easy is a relative term. Must say I have been pleased with their services in the past in handling business in a couple of accidents I’ve been involved with.
The facility is top notch and a prim local. Service I got though today was quite slow. Took over 40 minutes.
Street parking or validated lot south of the building off Arroyo.

Their customer service is horrible. They constantly raise your mileage every year and tell you mileage minimums that are different from the auto insurance carrier. I had to fight with a customer rep to lower my mileage minimum after I moved closer to work and bought a third car. If I am adding a 3^rd car shouldn’t whatever mileage I drive on that car be subtracted from the mileage on my other two vehicles? Not according to the rep. Apparently AIS believes I can drive 3 cars at the same time. I also added the 3^rd vehicle and it still doesn’t show up on my policy. The rep said they will send me a temporary insurance form via email and I have yet to receive it. Awesome!

DO NOT USE AIG.
When working with the sales agent I was told that my policy would expire after six months and that I would be taken off Auto pay. I have automatic bill pay for my credit card so I don’t check each statement. However, when my credit card was stolen and I went through my transactions, I noticed that I have been paying 60+ dollars a month for the 8 months after my policy has expired. When I called, they said that they would not do anything for me and that it was automatically instituted for another six months. I have to send in a signed letter to cancel my policy. This is truly disgusting in my opinion. Don’t use this insurance company.

I’ve been to this office a few times for my various insurance change needs, and every time I’ve left feeling great. The staff are very polite and easy to work with. There have been a few different people working the reception desk, and they always seem to try to get you to an agent as quickly as possible.
During my last visit, I had nothing but time on my hands. I explained that to the gentleman at the desk and he was still apologetic for the 15 minute wait time. I was more than happy to wait since I saw a few other customers were ahead of me in line. Once I was working with an agent, they were able to customize my policy to get the exact coverage I wanted and as I expected, I got a great rate. The rates calculated on their website are not always accurate, and every time I’ve gone, the in-​office rate has been at least $ 10 a month less.
As an added perk, Porto’s bakery is right across the street. If you have a wait time any longer than 10 minutes, it’s a quick few steps to get a delicious pastry or even just a little drink.