Alan D Rauchberg, DMD, PA

Do not go here. This place has done nothing but lie and overcharge where ever they can. The manager is extremely rude and the women at the front desk do not seem to care at all about patients. Over the past month I have gone to several consultations and have received different prices on everything. The only reason I even continued to have consultations was because of Dr. DiGorgio. She was the only one there who actually cared to explain things to me only to then be completely outdone by what the office manager does and how she runs the office. On my first visit I was quoted $ 1200 for a product I was told worked just as Invisalign, when I came back to get this done, I was told I was incorrectly informed not just in the price but that the product was no good and they refused to use it (which was kind of weird since they had all but charged me for the procedure already and I said I would not pay until service was rendered). In this same appointment I was quoted for Invisalign over $ 4200 at the start, after I said I could not and would not pay that, the price miraculously dropped down to $ 2000 after a few random clicks of Christina’s handy calculator. Completely outrageous difference in cost not to mention higher than the national average. Christina then insisted to run my credit for their payment program and basically filled the whole thing out by herself from my information on file and I was not even handed a paper to sign for consent (which I saw on her screen that there was a step where you print out and have the patient sign for consent). I then informed them I did not want to go through with this and I stated I wanted to speak with the doctor and was shrugged off. I called back the office when I got home with my mother, who is a friend of his, and immediately was greeted by Christina where she said she would have the doctor call me back and that she «hopes it was nothing (she) had done.» I received no call from the doctor but instead received a call from the office manager who insisted her staff had done nothing wrong and had quoted me correctly. I agreed to come back in to just get a quote on my permanent retainer, which was the original reason for my visit to them all along, which had broken. Now this is no fancy retainer, just a metal wire set behind my top front teeth to prevent any movement. I had had braces for over 6 years and have had these retainers for the last 10 years, during which these have gotten loose a few times, but that is expected, and have never paid over $ 70 to fix each one. Now I finally go in today to get quoted for this retainer fix, had not yet said I was going to do it for a funny feeling that they would over charge, and of course they tried to. Now the office manager is now telling me that it is $ 450 because Dr. DiGorgio now has to cut a «fabricate» an entire new retainer. Now first off you are cutting a wire from and spool and basically cementing it to my teeth, a process that takes no more than 30 minutes if that, and I have gotten this done in my life quite a few times, there is no way that is the cost. I start to argue the price with them and behold with a few short seconds the price has gone down almost half to $ 250. At this point the office manager has a complete attitude and is defensive with me. I say I am not doing it and not paying so much and go to walk out and the office manager is blocking my way. As I go to walk out I see Dr. DiGorgio again standing right outside with another woman wearing a face mask (who I assume would have helped her with my retainer, almost like an assistant nurse) and they are standing with their arms crossed and I start to tell her that I will not be doing this because of the price inconsistencies and the office managers demeanor. As I walk out I am stared at by all of their office workers.
I have literally never felt so disrespected in my life. I have no idea how this place receives any good reviews at all, nor how they have been in business for so long.

I wish there was an option for zero stars. This practice is completely unethical. They overcharge for services and are incredibly sneaky. They try to sell you things you don’t need. Who charges $ 230 for a basic cleaning?
My husband and I will no longer be patients here for being tricked into unnecessary services.

Dentist was a NO SHOW! They require 24 hours cancellation otherwise they charge you, however, they did not tell me the Dentist was not coming into the office until I was seated in the chair to get my teeth cleaned. So I wasted a half day off of work and received NO DENTAL EXAM BY A DENTIST!

I agree with everything in the other reviews. This place really does make me feel like they are after you money and does not care about you as a patient or person. Katalina at the front desk is rude and unhelpful. She claims that she is right while my insurance company is lying to me about my coverage. Meanwhile, I was not explained what the expenses of my procedure would be when they claimed to have told me. If I knew the cost of it, I would not have gone through with the treatment at that time. I feel that their whole process is vague on purpose and if you don’t take initiative to ask, they will try to screw you out of every penny.
12÷18÷15 Edit —
I wanted to take time to come back and edit my review. Though it has been a tiring week in advocating for myself to get my wrongfully charge fees returned to me, I did want point out that Christina has been super helpful in supporting me on this. I was informed that the person who made the mistakes in my paperwork will be suffering serious consequences and will be receiving a credit to my account within 24 hours. I do want to give credit where it’s due and thank them for taking my review seriously and acting on it so quickly to mitigate the problem. Long story short, people make mistakes (at least they are being accountable) so I am willing to return to them again since my dentist, Dr. Serratelli is really great.

I went here for a whitening treatment which was OK (had a lot of sensitivity after the treatment. I indicated that I had a family dentist and wasn’t looking to make a switch. The office staff was not very friendly and I still drive to PA to go to my dentist I have had for years as the service far exceeds the inconvenience of the trip. The reason I am writing the negative review is I wasn’t wowed at all and worst since this whitening appointment I continue to receive spam emails and have received calls and texts from them when I have expressed the desire not to be contacted. I hate doing business with folks that do not respect my privacy and concur with other reviews that the dollar focus from my perception far exceeds the desire to do good.

I believe Dr. Rauchberg does much un-​necessary work to maximize his office’s revenue stream and have left his office after 20 years as a patient. Because he deliberately drilled out almost all of my silver fillings and replaced them with porcelain I am now about to lose my left rear molar because the tooth became fragile, fractured and now will need to be pulled and replaced with an implant costing me upwards of $ 2,000 that my dental plan does not cover. Last year I needed a root canal and crown on a tooth he refilled with a ceramic filling that was less than 4 years old when it too broke, caused an infection that resulted in major repair work. The Rauchberg Dental Group has grown into a fairly large office with multiple dentists and one feels like one is part of an assembly line where the dentists, dental assistants and hygienists are all «up-​selling» you to further maximize their cash flow.
I am just sorry I did not push back when Dr. Alan told me he just had to replace all the silver fillings; my new dentist told me that they do NOT do that unless they are cracked, broken or in some other way problematic. I am also mad at myself for not heeding my own suspicions FIVE years ago that I was being milked for money and undergoing treatments that probably were not absolutely necessary.
There are far too many dentists out there to stay stuck with one who views his patients as a consistent revenue stream without regard for the real dental and medical necessity for much of the work they do. My suggestion: pass on the Rauchberg Dental Group.

For me, this was not a great experience. I had recently gotten my teeth checked out and learned I needed a root canal, Rauchberg Dental Group came up in a google search, advertising root canals starting at $ 599, with a free consultation. My dentist had quoted the entire thing would cost me $ 1,700, so I figured I would give Rauchner a call. The secretary told me that yes, they did have a root canal special, and encouraged me to come in for a free consultation.
I went in that day and told them about how I was getting a second opinion, was there because I had seen the root canal price advertised online, and that my dentist was offering me the service for $ 1,700, but I was looking for something cheaper. In the end, their root canal was going to cost $ 3,000 total, $ 1,400 just for the root canal– which is not even close to what was advertised.
Before this, they said that they might be able to treat it as a cavity, which would only cost $ 400, but they wouldn’t know until they begun. I read this as a way to get me in for the root canal.
They then said that I owed them $ 60 for the appointment (even though the secretary had said it was a free consultation) and even said they were giving me a better price than the advertised online special! I paid it because they did take some x-​rays, so I wasn’t expecting it to be free, I just feel they should have made that clear before they took them.
If you have great dental insurance and cost is not your concern, then this place isn’t bad. They saw me at my appointment time, and the dentist was available for me to ask questions (although every time i asked about price he brushed me off), and the office is very nice.
However, I feel that they should have paid better attention to my needs, and realized they could not offer me what I was looking for and saved us all some time. I went in very clear that my bottom line was price, but I felt taken advantage of and bullied into paying them the appointment fee.