Mayer Plumbing and Heating

This company did a camera scope on a sewer drain on a rental property we own. We live out of state. When we requested a copy of the results (DVD/​video) they said they would get back to us. Two and a half weeks later I called back. They said they only provide it if the customer asks for it, they didn’t have it anymore and wanted another $ 125 to come out again! Really? We checked with several other companies (after the fact, of course) and every one said they either provide the DVD or send an email with a written report and attached video… and do so automatically! Unfortunately, we allowed our long-​term tenant to choose this company. We believe it was the techs responsibility to ASK if a copy of the scope was wanted. The tenant didn’t realize they had to ask. How ridiculous! What poor service! Had they done the «right» thing, they stood a shot at a job worth thousands of dollars. Instead, they lost our business!