Ganley Hyundai of Parma

The negative reviews here definitely don’t jive with my experience. Called looking for a Genesis Coupe. Rocco answered the phone. Went in and was treated well. Got honest feedback about the car. (Sucks in Cleveland winter weather) Didn’t pull any punches, just addressed my concerns about driving in snow. No BS. Not attempt to hard sell me by saying ‘oh, it’s great! no problems!’. I have to respect that.
Had a Veloster Turbo on the floor. Manager’s special. a 2014 (this is in November of 2015). Offered a fair trade for my 2011 Kia Optima LX. Right in line with book value for trade. Price for the Veloster was right in line with what Edmunds True Market Value says it should be when selling new today.
Yes, the finance people will try to sell you all kinds of extended warranty crap. They don’t hard sell it, though. They take no for an answer with a smile, and drop the subject.
Since it had been sitting on the lot for a while, there were some micro scratches on the hood and roof that were not visible till I got it home in the garage. Called them, they said no problem at all. Scheduled a drop off and gave me a loaner. Picked it up the next day. It’s as near perfect as can be.
I have nothing but good things to say about how I was treated and the price I got.
Don’t go in with unrealistic expectations or ridiculous low ball offers (the margin on these things is NOT as high as you think it is, and don’t freak out when you get told the value of your trade isn’t what you think it should be because it’s all beat to hell, filthy, and you smoked like a chimney in it every time you drove (yeah, I smoke too, so don’t get your panties in a bunch), and you’ll be treated well and walk out happy.
Other than having the scratches buffed out, I haven’t used the service department. If I do, and they screw up, I’ll revise my opinion, but until then, I’m giving them 5 stars. If you’re afraid of having it serviced there, take it somewhere else to get work done. Any Hyundai dealer will be happy to take care of you. They get paid for warranty service, you know…
If you want a fair deal without a lot of BS, go see Rocco.

It took 21 days to fix my backup camera. 21. Twenty-​one. That occurred over three separate trips to the dealership. Thankfully I requested a loaner car on the third occasion, which turned out to be the longest stint without my leased car — 15 days in a row! I drive a Sonata SE but was given a base model Elantra as my rental.
It took the dealership so long to figure out what the problem was with my backup camera (it would sometimes not come on at all and other times would come on with lines through it). The service techs would guess one thing, order a part, the wrong part would come in, they would reorder it, get the right part, figure out that wasn’t the problem and then start from scratch. It was nearly comical.
At vehicle pickup time, when that finally came, I was helped immediately when I arrived and was literally only there for 5 minutes, but the customer service was nonexistent. The man who gave me my keys back did not apologize for the fact that it took so long to fix my car.
When I got in my car I saw they had unplugged my iPhone cable and not plugged in back in. Their «car wash» also left water spots all over my car that were actually visually more annoying than plain dirt would have been.
On top of that they left a CD that I had in my CD player — in the cup holder! They had to replace my radio so I understand the CD had to come out, but they should have put it back in when they were done. Or at least in an envelope or face up on the seat, but the cup holder — not such a smart idea.
And to top it all off they didn’t even set the time correctly on my new radio or apologize to me that all my radio station presets were lost. A really, really nice touch would have been to write down my presets before removing the old radio and setting them back for me, but they missed an opportunity to win over a customer.
I will not return to my have vehicle served at this dealership ever again even though it is 5 miles from my house. The management is unapologetic and the service technicians are clearly not the best. If I happen to need more warranty work I will drive farther to another Hyundai dealership.
I would suggest to management to create a series of checklists. A checklist for vehicle return. A checklist of things to look for if the backup camera doesn’t work. A checklist of what to do after installing a new radio, etc…

The worst car repair service you can get. I took my Hyundai Accent two years back for not start and they diagnosed they need to change the crank sensor. Well, they changed the crank sensor and but forgot to put back Air filter. I drove my car 1500 miles without it, eventually figured that when I took my car for an oil change in NTB. After getting service from Ganley Hundai, I had all sort of problems in transmission. I spent lot of money to fix it, but nobody figure out what it is. I took it to Hyundai dealership (different one) also and heard my transmission is going bad, I should change the car. Recently, my car won’t start again and this time I took it to local repair shop. They changed the crank sensor again and wow, my all problems are gone. Well, when you go dealership you expect you are going to get a better service though you know you gona pay more. But in my case Ganley Hyundai is reason for all my miseries and created all the problems in my car. I don’t know it was a faulty parts or a bad installation, but I wouldn’t recommend Ganley Hundai to any one.

Oh my god I wish I could give this place no stars. After they sold me a car whose transmission went 5 days after selling it to me and expecting me to pay half to fix it. The used car manager whose name I will repeat, James Hunziker, called and gave me an offer I couldnt refuse. Not only would they fix everything for free they would give me a 12 month 12 000 mile warrenty on parts and labor. He told me it was $ 2700 worth of work and the transmission they were putting in only had 56 000 miles on it. Little did he know I have an in with someone there and was informed that it was only $ 1800 worth of work AND, and this is the kicker, the transmission had 98 000 miles on it NOT the 56k the used car manager told me. Save yourself and anyone you know from being blatently lied to repeatedly and stay as far from this place as you can. I will be calling a local news station about this place to see if there is anything that can be done.

Paid $ 500 to have a simple timing belt replacement done. Pick up the car and there is a burning smell. The Service writer Joe tells me that is belt dressing. I refuse to accept that, and gave them a chance to figure it out. Long story short, the mechanic had broken a piece of the alternator off and evidently that had dropped into the alternator and caused some of the alternator coils to start burning. Instead of apologizing and repairing it, the service manager tried to make me take the car as is, with the damage they had caused. After much back and forth, the service manager Mark Rosko reluctantly agreed to put a new alternator on the car. After another few days, the car was finally ready, I arrive to pick it up to find the reason it took 3 days to replace a simple alternator was because they had to find the cheapest junkyard alternator to put on my car. That’s right folks, they broke my alternator and put a junkyard alternator on to replace it. Car had 49k miles on it. Avoid this dealer at all costs. I bought my first car from them in 1993, and personally have purchased at least 10 cars from this dealership since then. This is how they treated me, imagine how they would treat a customer that hasn’t purchased at least 10 cars.

The two sales people who worked here were total jerks. They accused me of being on drugs and used profanity when I didn’t accept their low ball offer (off by $ 4k from KBB) to trade in my vehicle. Went to a great dealership instead in Cincinnati and got a great deal. Stay away from here at all costs.

Awesome customer service!

The service department is terrible. They refuse to fix anything until your warranty expires and then they want to fix it AT YOUR COST. This is the last time I do any business here. I will be filing a claim with the Better Business Bureau and the Attorney Generals Office

I worked with Chris at Ganley Hyundai and could not be more unhappy. The 2011 Hyundai Sonata I bought has had numberous problems. When I bought it, I was told that the after market navigation system was worth $ 7k, I ended up having to speak to the manufacturer of that system who told me they sold them for $ 900. I was also told that the navigation system is NOT covered under warrently, which is understandable, however it immediately started having issues, on my drive home! This car also dies after being left undriven overnight. I’ve had to start manually disconnecting the batter to avoid jumping it twice a day. I’ve taken the car to the dealership 4 times and they cannot find the problem. Essentially, I was sold a lemon car but since it was a year old when I bought it, I can’t do anything about it. There is no way that the dealership could not know about all these issues.

I purchased a 2008 Hyundai Tiburon GT last thursday and couldn’t be happier. I delt with Chris Giermann in the internet sales department to set up a test drive. Once I arrived I worked with Tom Pawlowsk the sales manager. I’m almost 60 years old and bought a fair share of autos before, but this was the easiest transaction I ever had. Nothing pushey, just conversation of what I needed. I expected to get grilled in the finance department, and they did offer me all the upsells, but when I said I wasn’t interested, they did not try to push them on me. BTW, the car was for my son who is starting college next month. He was impressed to be talked to like an adult instead of a high school kid. This is a great place to do business with.

I sometimes wonder if I am the only Suzuki Forenza owner in the world but I’m really satisfied with my car and with the process of buying the vehicle from Ganley Parma Imports back in Feb 2009. I’ve taken advantage of the free first oil change which was a snap. I have not had service issues with the car in order to offer any complaints whatsoever. I feel that I got a good car at a good price at a good time. My salesman, John B, was extremely personable and professional. «Thumbs Up» to Ganley Parma Imports even after 2+ years. I would definitely return if looking for a Suzuki, Hyundai or the other models that they are franchised for.