Hereford Bed and Biscuit

Took my Cavachon here for a cut and grooming for the first time. I have to say she has NEVER looked so good as she did after this appointment at HBB (and she’s 8y old)! She has some potentially unruly hair but she looked just amazing. I was very impressed with the quality of the grooming and the service.

We boarded our dogs with Hereford Bed and Biscuit (HBB) for the first time recently. It will also be the last time as the following explains our experience with them:
Prior to boarding (approximately a week) our 5 year old Golden Retriever had a sore place and bump on his hind leg. He had been chewing it and licking it and it was a problem that we sought help from our vet on. The vet #1 prescribed a collar to use around his neck at all times until totally healed, and prednisone.
The area was nearly totally healed when it came time to board. At drop off we instructed HBB that the collar was to be on at all times and we told them he had just finished all his Prednisone.
When we picked him up from boarding his collar was off. We ask why that was and the worker stated they had decided to remove the collar and discard it, saying it was in the way. She went on to say they had kept it off him for the entire duration of the board (5 days). I was upset about the situation. We told her it was not their prerogative to remove the collar without notifying me.
We cleaned up the area as best as possible and took our dog to the vet where we saw a partner vet #2 in the practice. She was alarmed at the appearance of the leg and I told her that despite being instructed to keep the collar on, that HBB had removed it without notifying me, or, the vet. Together, we were very displeased with HBB.
Because of having the collar off for the 5 days, the bump and sore area on the leg had to be excised and cleaned out and my dog placed on antibiotics and pain medications by vet #1.
Now, we will say it is possible we may have elected to have the bump removed at a later date had it not healed up and gone away, however it had nearly done so when we dropped him off to board, so it is unlikely that would have ever occurred. The cost for the surgery was just under $ 300.
We sent a letter to HBB to tell them about the poor experience I had. The owner then called vet #1 and deceived them, failing to tell them they independently decided to remove the collar. HBB failed to note that vet #2 had seen our dog prior to surgery and instead tricked vet #1 who originally saw our dog and did the surgery. They also presented themselves as currently boarding, when in fact 1.5 weeks had passed.
Between the deceptive practices of the owner, the abject failure of HBB to follow exact medical instructions and the non-​existence of any communications with us, the owners is of great concern. We would not trust Hereford Bed and Biscuit with our pets, nor would we recommend them to anyone.