Windrock and Stone Canyon Apartments

So far seem’s really nice property manager easy to the point I am moving from out of state so I will update when I move into the community.

I am warning you… for your own good do not move here! When you move out you will find out a couple months later that you owe for a month and a half of utilities such as water, trash & sewer. Even when they have admitted that they just contacted you to surprise you with the charges. They will argue and threaten to take you to collections and treat you as if you’re in the wrong. Worst management team on the face of the Earth! You will realize it when you walk in that office to resolve an issue and/​or drop off you rent check! There are much better places to live. This would be a last resort over the homeless shelter.
Regards!

Good amenities, Nice pool and hot tub, nice parks for kids. Thats it though. Service people inside were nice, but never notified us of packages, and let something sit inside for 3 weeks while my wife and I wondered why we never got something. According to the person, «that is our policy». So they signed for the package, and never notified us. Also, they are constantly doing construction, and parking becomes very limited. The garbage, which is «included in rent» (more like they charge you $ 35 extra) would be picked up daily, but the people are so damn picky, if it did not fit in the tiny trash can, they would just leave it out for the next night. Then the apartment complex would try to fine you for leaving trash outside.
overall, better places exist. I would only reccomend this complex in case of a last resort, like it was for my wife and I for the 4 months we were there.

Well now, lets just get to to down and dirty! If you have any type I lowered car it is almost impossible to park in I’ve half of Windrock, there are always trailers blocking parking spots half of the time the bathrooms for the pool are locked, when it snows it is an ice ring for days, the side walks have dog shit on them, when you request for maintenance to do repairs the half ass it, rent is getting stupidly high! Every 6 months there is a new property management company, also now you are required to pay $ 25 a month to have someone pick up your garbage from your apartment and there is zero opting out of paying it… I can’t wait until I get approved for a home and can move away!!! Far far far away!!!

This is a terrible place to live. Nothing works and you pay a fortune

All i can say is DONT RENT HERE!!! wall are paper thin so you can hear everything your neighbors do and say. The staff is unhelpfull and rude they dont remove snow in the winter so its an ice rink all winter and i mean you are having to drive around icebergs that sank the titanic right in the middle of the street. I called to have my hot water heater fixed that exploded water all over and soked the neighbor below and they put in the wrong water heater and jerry rig it to work. I could keep going but you get the picture RENT AT YOUR OWN RISK.

The worst apartment complex I’ve ever lived in. Stupidly on my part, I have resigned with them twice; mostly because I don’t have the insane amount of money you need for a security deposit anywhere else.
My first apartment I got a 2 Bed/​2 bath with a girlfriend of mine. When we moved in the carpets were stained and reeked of cat pee. There were a few holes in the walls and the counter tops were screwy in the kitchen. She was in a hurry to move in, so we just documented it all and moved in. Mine and her friendship went sour and my boyfriend moved in to take her space on the rent. The neighbors below us smoked pot a lot and it would seep up into our apartment. We came home one day and the whole apartment stunk of reefer. I called the leasing office and they said «Well, we can’t tell our tenants not to smoke pot.» Um… yes you can. It’s in our lease that we sign that we will not use drugs on the property. So I call the cops, they come into my apartment and confirm that it’s weed. They go and knock on the door downstairs but of course they don’t answer. This continues until we move out.
We decide to downgrade to a one bed/​one bath. The rent is almost $ 100 cheaper and it’s right across the parking lot. We move in and the place and it’s spotless. Brand new carpet, new paint, great floors… I am very shocked at how well it looks.
That didn’t last long.
We finish moving in and we head to WalMart for some cheap dinner. I turn the ice maker on before we leave. We come back to water pouring out of our refrigerator. It has soaked about a foot into the carpet. I call the emergency maintenance and turn off the ice maker. AN HOUR LATER they show up. They vacuum up all the water and replace the ice maker with one that isn’t working. A few days later they come in to relay the linoleum in the kitchen… they also replace the bathroom for some stupid reason and don’t set my toilet properly back onto, so to flush anything down requires a minimum of two flushes.
I go down to the leasing office to try and get some money knocked off my rent to replace some of the food I lost due to my fridge flooding. I had to fight for $ 100 off (I lost about $ 300) and they only gave me a $ 75 credit.
When fall came we got notices saying they’d be installing space heaters in our water closets (which are outside on the deck). I got my first IREA bill after this happened and it was $ 95 when normally it’s about $ 20 if that. I call IREA and they ask if I have a space heater plugged in, I say I do and they tell me to unplug it right away. So I do and I call the leasing office and ask for an alternative to the space heater which they say they don’t have. I then say that it would have been nice if they would have given their tenants a heads up that their electricity bill would sky rocket due to the space heaters. The woman I spoke to (who was also the property manager) was very rude and said «Well that’s not possible». Well, b*tch it is because I got a letter from IREA explaining space heaters and how much wattage they can use.
I unplugged the space heater and my bills went back down to $ 20. Funny how that works.
Today we went and resigned again… I walked in with a sense of horror in my stomach and didn’t say much. as for our perks for resigning: a carpet cleaning. That is it. Because we have all the other upgrades. Really? So you, jack up my rent, inconvenience me, screw me over and are never willing to help when I need something, and all I get for continuing to bend over for you and letting you take money out of my ass is a free carpet cleaning? Good lord.
Basically: I have talked to several people that live here and I have never heard a good thing about this place so it’s not just me. Do NOT rent here you will be sorry.
Edit: Is it possible to give this place a zero? Because it certainly doesn’t deserve anything more. We got our notice that our lease was going to expire (In September) and they wanted to raise our rent $ 55. Now, I understand they need to raise rent every time around, but that was a little excessive. We went down to try and negotiate and learned that we’ve been charged $ 25 every month since we moved in for our «Mountain view». We face south east… no mountains that way. We see two other buildings. We asked how this could be taken off since we don’t have a mountain view and were told «I can’t do anything about it, it’s there you’ll just have to deal with it.» When we said that wasn’t fair to be charged for something that we don’t have access to we were told to «find somewhere else to live». These are the RUDEST people I have ever come in contact with. And honestly, if I could set the rent for this place, no apartment would be more than $ 600 because that’s about all they’re worth. Walls are paper thin, you can hear everything, maintenance comes at least three times before your initial problem is solved (or you call an outside source to come and correct it) and the cops are here at least twice a week. DO NOT MOVE HERE!

I lived here for 6 months and really loved it. (The view of the mtns especially.) The management company is very good and the people that work the office are very nice. The place is clean and well-​kept. I had a noisy neighbor but what can you do? My only reason for not giving them 5 stars is because I once locked myself out of my apartment on a weekend in 15 degree temp with snow and the oncall person took 3 and half hours to respond, leaving me standing in the cold with not much on. I also missed my flight because of it, but really that’s all my fault. When I lived there they had a summer fair which was pretty neat and a nice way to get to know the people you live next to. They seem to try and plan a lot of community events throughout the year.