Parker Square Urgent Care

If I could give 0 stars I would. They claim they take walk ins but then say they can only give walk ins 15 minutes of service and appointments 30 minutes of service. Horrible, take your business elsewhere.

«Dr.» Fahey is the WORST ever!!!
My medical information is private, so I will not go into details on Unilocal,but just know that I was misdiagnosed and then ended up having emergency surgery due to her misdiagnosis. This place is awful & the staff is rude. How she calls herself a doctor, I will never know!!!
I called the doctor personally to let her know of her misdiagnosis & that I needed surgery and asked her to credit my bill for the visit she provided when she gave me a wrong diagnosis and life-​threatening information.
She refused, and sent me the bill anyway.
Such an a$$hole. I’m thankful to be alive.
ZERO stars!!!

I started coming here for the convenience of walk-​in appointments. I’m not sure why I kept going for so long. The front desk lady is rude. They consistently mess up my billng to insurance, forcing me to pay full price for visits. They say they have called in prescriptions to the pharmacy when they haven’t. It is impossible to reach anyone on the phone.
This is an actual message from Dr. Fayhe when I contacted her via Patient Portal when I got a UTI: «Well this is not the best venue to contact me about an acute problem and since I have no beak to check ANY message all day and am just now getting to yours, (and still have MANY more!), gues I will just take your word for it and give yout the 3 day med.» RUDE. Sorry to waste your time. I’ll take my business elsewhere.

No real sense of urgency here, even when they are not busy. Rather detached physician. The check in assistant (who does height, weight, etc) was friendly and nice. I won’t go back here, however.

Zero Stars! My wife is at Sky Ridge Surgical Center right now having a titanium plate and screws installed on a broken bone that Parker Square Urgent Care dismissed as «nothing serious»…TWICE! Urgent Care X-​rayed it, said it was broken, and sent her home with a little velcro shoe that they claimed was all that was needed. When it still was swollen and painful a week later, we went back. They X-​rayed again and said «the bone has moved» and sent her home with a calf high velcro boot. This was when I did what I should have done in the first place, took her to a specialist. The podiatrist said, «You need surgery… NOW!» She is in surgery as I write this. I’m sure there’s a reason that sub-​par doctors end up working at urgent facilities instead of nice, highly rated practices.

Honestly, I’d prefer to give no stars at all. This clinic is beyond unprofessional! My husband has had a confusing medical condition for weeks now and had been incredibly uncomfortable. He’s be calling for several days now, trying to get test results back. He’s had no luck. He has several messages in to dr. Fahey. Im not holding my breath for a call back. I understand she has other patients but his blood was sent out over a week ago.
There is zero sense of urgency at this clinic. This is not an isolated issue. We have had nothing but bad luck here. You’re better off self medicating :) or go see a vet

My normal PCP was booked out and I needed to be seen same day, so I scheduled at Parker Square. I got in because of course they’re accepting new patients (first red flag). I arrive early since I haven’t been there before and the front desk personnel were very short and rude (she even made a snide comment about how I must use my medical card a lot because it was worn out– second red flag). I get called back and the nurse was great, even offered to hold my 11 month old son while getting weighed, etc. When the doctor finally came in (Dr. Fahey) she never made eye contact, didn’t even crack a smile and even had the gall to downplay what I was saying and my profession (third and MAJOR red flag). Did I get a diagnosis for my ailment? Yes. Was I prescribed a prescription? Yes.
Will I go back? NO.

HORRIBLE!!! I’m the type of person who doesn’t return my food if the waiter gives the wrong order. Needless to say, I’m not someone who ever writes bad reviews, Parker Square Family is so bad that I’m ready to tell everyone.
I shows up for my appointment fifteen minuets late. I had already called the front desk to let them know I would not be on time. When I show up the receptionist refuses to even ask of the doctors will make an exception and see me. I was the last patient of the day!!! They couldn’t be bothered to stay 10 minutes late to see me! I explained that I was leaving the country tomorrow so rescheduling was not possible, they could care less.
I don’t need a doctor to coddle me and hold my hand, but a little compassion goes a long way.
If I could give them negative stars I would.

DO NOT GO HERE. I am so beyond frustrated with this entire place and am finally going to a new doctor. Dr. Jacobs is never nice and has no bedside manner whatsoever. Not sure what med school she went to but she definitely skipped the day they taught how to treat and talk to a patient.
She always comes in and goes straight to her computer, barely looks at you unless she is correcting you, and any question that might not sound «smart» to her she will be extremely condescending about. She makes the patient feel STUPID all the time and just likes to make herself feel smarter.
I’m tired of the attitude from everyone there. The secretaries are either clueless or rude, especially on the phone.
Enough is enough. Something needs to be done. In the meantime, many more reviews will keep being 1 star and many patients are going elsewhere.

This was our 1^st visit to parker square and I’m not impressed. While waiting to be seen I watched 2 upset patients complain. Not a good sign. Then they finally saw my son and took X-​rays. The doctor promised we would hear back at the end of the day. 4 days have gone by with no answers. Very disappointed. We will be finding a new office.

Beware of this place if you are looking for a physician that really cares about you and will take the time with you. I followed Dr. Jacobs here from Saddle Rock Family Practice. Service definitely changed over time and I became very disappointed with the level of care I began receiving from her and her staff. When you go in there they rush you out as soon as possible. You feel like you’re just another patient with a medical problem with no personal concern for you as an individual. I would leave messages, however; would never get a return call even though their voicemail says they will call you within 24 hours. I never received a returned call. Which is extremely frustrating especially when you need to really speak to them about something important. I called again and spoke to the receptionist who was the only one that seemed to care about what I told her. She took a message for my Dr. however, my Dr. nor her assistant ever called me back. I later found out my Dr. filled a prescription for me without returning the call or telling me she filled one. The point to my call was that I needed to talk to my Dr. because my insurance was discontinuing the medication I have been on for many years. I wanted to speak to Dr. Jacobs about whether or not it was ok for me to switch to a replacement medication the insurance company recommended. However, it’s an insurance company folks not my Dr. that recommended the switch. I needed the Dr. to tell me what if any, risks there may be to switching medication or if it is medically ok for me to do so. Instead of taking the time to call me back and go over this situation, my Dr. just filled a prescription I had never taken before based on the medication the insurance co. recommended. Now does this sound professional to you? More like pretty darn scary. Go elsewhere for care.

Do not go here! There is way better places in the area.
First I was involved in an accident. I got rear ended. The next day I was in a little pain and decided I would get checked out. My normal dr. Is not close and after buying home in Parker family hasn’t found any place close.
Walked in and was greeted very rudely. Before I could say anything. Lady at desk said appointments only. Told her I was in accident and do you have any opening? Said appointments only and no new patients.
I asked if this was urgent care?! They really wanted me to leave fast. I even asked if they could recommend another dr! No!!!
Would never come back.

I wish that I can rate this as 0 stars, but alas…
There is no communication between the office and medical staff. I had blood work done on a Friday and was told that I would receive results on the upcoming Monday. The laboratory sent the office my results on Tuesday and as of FRIDAY I still haven’t been told a thing. Had I not called and requested my results, they wouldn’t have even known that the lab had sent them over. If you’re looking for QUALITY care, stay far away from Parker Square Family Practice/​Urgent Care.

Do NOT go to Parker Square Family Practice /​Urgent Care. My wife once spent an hour there (at 9 am) with a bleeding finger waiting for the doctor to arrive … they could not get a hold of the doc and she never showed up, so they sent her to the emergency room, and they still billed us! No admittance, no treatment, yet a bill. Another time she had to get test results from Parker Adventist on a Friday. Called 4 times, the doctor was busy, but doc promised to call back. When my wife called again around 4 pm the doctor (Jacobs) had left for the weekend! When my wife went to the practice in person to ask for another doctor to look for the results, so she didn’t have to worry all weekend, they couldn’t find her in the system (they had just switched over to a new computer system that morning). No apologies.