House of Blinds and More

ordered blinds at The Home and Garden show in February Jennifer came the next day and measured. I put half down and was suppose to get them installed by mid-​March. Then Jennifer said that if I waited until April, I would get a refund back from the company. So, wait we did, and then when they were installed, Hunter Douglas wouldn’t give me the promised refund because they said the forms were filled out wrong by the company. Jennifer wouldn’t give me the forms to fill out, she would do it. I still had a second order to be installed, only half were installed in May, The second half was never ordered, they «couldn’t understand what happened.» Well, neither could I since I didn’t order from the manufacturer. Finally, after 6 weeks of waiting, they were finally installed, only to be ripped upon installation. That was in May and I am still waiting for them to repair it, since Tom, who installed it, ripped them. I have left countless phone calls, only to be told they would get back to me the next day, am still waiting. Next call, to the BBB and the Colorado Attorney Generals office to complain. I was to get another rebate from Hunter Douglas, and when I called on that one, again, wasn’t going to happen because Jennifer filled the forms out wrong. Finally, with Hunter Douglas intervening, got the promised refunds, but still have the ripped blinds. DO NOT DO BUSINESS WITH THIS COMPANY!

I have been calling this company to schedule for an in house measurement for Plantation Shutters and estimate. They must not need business since they never answer their store phone or return messages! After reading other reviews I’m glad they didn’t call back… I will take my business to another local company!

Avoid this company at all costs. We placed an order with them in October for November installation. Delay after delay the finally installed our blinds in April with the understanding that no balance would be due because of the delays that were their fault. As a result, and hearing their reasons behind the delay, I say «ok we have a lot more to do in July and we will give you a 2^nd chance. Yesterday, (2 – 3 weeks later) I find they have charged the balance to my credit card. When I called them back it was basically tough luck we changed our mind. DO NOT DO BUSINESS WITH THIS COMPANY. It is a competitive environment and plenty of others to choose from. As I told them, the additional $ 2K in blind work I have for July will go to another company

My experience with this business… made an appointment for the rep to measure my windows for plantation shutters, called a month later to find out the status and learned that they lost my measurements (not sure why they did not catch that before. it was a month). left the rep many voicemails and never received a phone call back. scheduled the rep to come back again and received an attitude (not sure why, wasn’t my fault he lost them). had to continue following up about when they would be in as they did not especially considering what all happened. the day of installation, I sat at home waiting for the installer, no show. keep calling him and he finally calls me back two hours later laughing that he did not get a chance to stop by and install as originally promised. I did not think it was funny, I guess my time was not important to him. came the next day to install and I asked what was going to be done for me for all the trouble and frustrations I went through and I was told that he was going to install my blinds… wasn’t that included in what I agreed to pay??? made no sense… spoke to the owner and she told me that she had to pay extra to get them shipped quickly so she could not really do anything for me (it was their mistake so shouldn’t that have been a given) but she would look into it again and promised me that she would get back with me the next day. well… she didn’t get back to me until 4 days later and was able to give me a whopping $ 11.88 for all the frustrations and wasted time that I incurred. They did get them to me in the promised time frame after the many follow ups that I had to do. they do look beautiful… just my experience but you can decide if you want to do business with them.