Greenwood Pediatrics

I also feel compelled to let others know the problems we’ve had here. We wait 30 – 40 minutes for appointments. Our son is 11 and autistic. Dr Sunit might be better suited to kids without autism. She has little patience, and little understanding of his behaviors. Her «exam» wasn’t very through as she also has really cold fingers and it was making him laugh, so she gave up. I didn’t know 11-​year-​olds get shots, and had that been mentioned to me when I made the appointment, I could have prepared our son. But instead Dr Sunit announced it, and then things really went downhill. A PA pricked our son’s finger to get blood for a cholesterol test (he’s 11), and could not get enough blood out. She wanted to prick another finger and he sat there screaming and crying that she was hurting him. She was squeezing his fingers so hard they were purple. No, lady, no more of that. I told her she needed to hurry and get the shots and someone else to help us, and she was gone like 15 more minutes. it was entirely too late at that point to do any shots. He was so frightened he almost wet his pants. We’ve had much less trama in the ER than we had here.
Dr. Sunit, looking at his records, also said «there’s a lot of dead grandparents… and how many of your husband’s siblings are deceased?» uh, none. I am not sure she had the right patient.
Greenwood Ped was recommended to me by a friend, and she hasn’t had any trouble, but we certainly won’t be back.

We absolutely love Dr. Marc Avner! We travel all the way from Castle Rock to see him! FANTASTIC, so thorough! Can’t say enough great things about him!

Over booked.

I was curious whether other families had had the same problems mine has had and the reviews corroborate a pattern.
The Bad:
1) The office staff is incredibly rude in person and on the phone. Within the office, they were too busy gossiping with one another to acknowledge my check-​in then one yelled across the lobby a personal & sensitive question — HIPAA violation probably. On the phone, when asking for a school form, the person I spoke to complained about parents calling for annual health forms. It’s gotten worse in the last year.
2) Billing is suspect. I know primary care physician groups face financial hurdles but the practices in the office are offputting. After a visit which essentially was just for a referral to a specialist, the office billed my insurance for more than the specialist did. One particular medical supply was received twice: the Greenwood office billed 4x as much as the specialist for the same supply. We were late once due to a melt-​down and were charged what friends in the medical field tell me was an exorbitant above industry-​standard fee followed by a deb collections threatening form letter.
The Good or Not-​Bad:
3) Medical Care: I’ve always been offered antibiotic prescriptions to fill later if I feel it necessary after home care. I know we have a looming antibiotic resistance crisis and respect that they’ve found a balance to address public health and patient demands. I’ve been in for emergencies and they were very responsive and as thorough as one could expect of a primary care office.
I think this medical practice has good and caring medical personnel but has rotten management. I wanted to keep my family with the same practice through childhood but will switch when I have the time.

Run, don’t walk from this practice… This practice is sub standard. My wife and daughter saw Dr. Avner… our oldest daughter had a temp of 103, while taking ibuprofen, a productive cough, and three members of her class had pneumonia. They were sent home with no therapeutic solution other than «time is our friend». Translation, he didn’t have the courage or the skill set to accurately diagnose your illness. We returned, after a very long weekend, with a significantly worse presentation. This time I accompanied my daughter. I insisted on an antibiotic therapy. He finally submitted to a prescription of Zithromax and three days later she was back to health. This practice seems to only be interested in stringing patients along and milking the insurance process for all they can prior to adequate care. There are plenty of other practices in the south Denver metro area… pick any one of them at random and you will have better success than a visit to this one.

Would not recommend for a new mom! Front desk is entirely rude. No greeting not a word until you say something to them. If you have questions about insurance you better be ready for attitude! Not helpful at all. Showed up for an appointment and was told they didn’t have me in their schedule when I was holding the reminder card. As if getting out the door was easy by 8:30am with an infant to get here on time and they couldn’t even squeeze me in!!! I was stared at blankly and finally someone else asked if I wanted to reschedule! I am not going back. Dr. Chapin is great but not worth the rude staff and feeling like I’m an unwelcomed guest. I want my child and family to feel welcome not like a hassle.

We absolutely love Dr. Chapin. The office staff are completely rude and unfriendly. We recently went to the centennial location and ran into the same issue. Not sure who’s training them. If it wasn’t for Dr. Chapin we’d have left after the first visit.

Went to this practice yesterday with my newborn daughter, the front office staff was so unfriendly!!! I will NOT be going back because of this! The doctor was very nice and the nurse who drew my daughter’s blood was nice, but upon entering the office for our first time, no «hello, good morning» or «Welcome» just «i need to get you checked in» and «you’re late». I was 5 minutes late but I just felt the ladies up front were so rude and unhappy. There are so many other health care providers that will treat you nicely and I would rather go to an office that is happy to see me and my family.

We love this practice. We have taken our two boys here since they were very little. We see Dr Suneet and we love her!

I switched to this office from another that I wasn’t impressed with. I LOVE it. So far things have been awesome, the doctors and nurses are very helpful and sweet. I have never felt stupid by asking a question. As a new mom, that’s important. The office is immaculately clean every time I go in and the front desk people are always so friendly and happy to greet you. My son loves the place. On shot days, they are always super fast as well, my son didn’t even cry last time! I also love that you can call and get in the same day! That’s a first for me. They leave time to book out appts like that. They’re great.

Took my daughter here sense she was born. We were on Medicaid and everything was great. She always saw Dr Marc Avner and the front staff was always kind and welcoming. However when she turned 18 months our Medicaid ran out and my insurance from my new job hadn’t kick in yet. A week later she got very sick with a high temp and I was willing to pay the $ 140 ish office visit to get her better. When the office staff realized we were cash patients their attitudes changed completely and we were quized on when we would have insurance. When we saw the doctor he said my daughter was fine and it would pass. A 104 fever just pass? Well it didn’t and it took 4 visits just to get a antibiotic and find it was a sinus infection that had gone on too long and was diagnosed by a RN not a doctor. We were constantly over charged and charged double for many things within the 4 visits. Talked to some guy named chip in finance who was extremely rude and not willing to find out what happened or help with charges until I put up a real fight. DO NOT GO TO THIS office. Especially if you are in between insurances and are paying cash. They act money hungry and will put your children’s needs aside to get every penny they can. I switched doctors and I will never ever recommend this office to anybody.