Caliber Collision

It was a nightmare, I called to set up estimate per Allstate, the gal told me to come in anytime l, so I show up. I sat in the waiting room for 30 minutes. She then asked me to fill out a form. Another 30 minutes. I see her walk down the hall and her a few voices say no make a appointment. After a hour I’m thirsty tired was broad sided that morning. To be told they had a estimate on June 23^rd available. No thank you, thank you for wasting my time. Not to mention letting me sit in a waiting room that smelled like a cigarette ash tray. Not to offer me a drink of water, although I seen a few employees come get water out of a fridge in waiting room. I asked to use the restroom before leaving, it was disgusting. I took my business a few blocks away $ 5312.66 worth of damage. They will have vehicle ready by the 22^nd. It’s a shame that the insurance company didn’t recommend ABRA to begin with. Poorly ran poorly customer service all around crap.

I asked the lady behind the counter if someone could give me an estimate to repair my passenger side mirror on my Buick SUV. She told me it would be two weeks before I could get this estimate. She also told me I needed to make an appointment to have it done! I’ve done business with these guys before and never had to make an appointment to get an estimate.
Unbelievable way to do business. I went to Abbra and it took 10 minutes and I was treated well.
THANKS ABBRA!

This staff is top-​notch! Auto repair is always stressful for me after an accident, but this staff keeps you well informed at every step. On the day I was supposed to get my car back, they noticed a scratch and reworked the damaged area. They worked with the rental company so there were no interruptions my ability to get around or extra fees out of my pocket. Fantastic customer service!!! The work completed was great and my car looks new again. I’m definitely coming back if the «great» CO drivers decide that my car should look differently again.

Had a mis-​understanding occur on some additional work I wanted done while the car was there for a fender bender. After learning what had happened they went above and beyond to correct the situation and create a Raving Fan!
We all make mistakes — it’s how we handle them that makes a statement of who we are!
Great place — highly recommended:-)

This place is awesome. They fixed my car and it looks like new! They kept me informed via texts and phone calls, so I knew exactly what was going on with my car. The staff is very friendly. Justin D was my service rep, he was great! He made sure I was happy with my car when I got it back! They worked hard to get my car back very quickly. I hope I never have to go back but if I ever need repairs or body work, I will be back to Caliber Collision in Parker, CO.

They did a fantastic job on our car!!! Our car was stolen and completely trashed, it looks new now. The customer service was superior, and the updates to let us know the progress was phenominal. We will definitely be recommending Caliber Collision.

Best customer service and repair! They keep you up to date during the repair process to let you know how things are going and how long til completion. They give an accurate estimate of when work will be complete. They give you your car back in the best shape! They also clean the outside of the car. Will go here again in the future and recommend to everyone. They also took my insurance.

I had an accident recently where I was run off the road and I side swiped a metal reflector post on the side of the road, and my passenger side mirror was completely knocked off. The person who ran me off the road stopped and took responsibility, so his insurance fully covered all repairs. American Family gave me a list of preferred repair shops near my home in Parker. Years ago my wife had an accident and we used a shop we really liked called Global Collision, so we wanted to use them again, but when we called Caliber answered the phone (I guess they sold their business). They are actually in a different building in the same general area. Anyway, American Family said Caliber was a preferred shop and I could use them. My wife took over my car, a 2013 Ford Fusion Titanium (only 5k miles on it at time of accident) for them to look at. They were great, and actually found more damage that I had not noticed. The rim on my front tire was badly scratched, the paint on my fender was scraped and had green sign paint on it, and the glass on my passenger window had a scratch in it. We dropped off the car and they had everything fixed like new in 3 days. They completely replaced all damaged parts with new pieces, including replacing the side window where they also re-​tinted it to exactly match my other windows. I had a clear bra on the mirror which they replaced, and they even went above and beyond by also replacing the clear bra on my drivers side mirror which the Ford Dealer had put on for me for free, but had done a bad job because it had started to peel up at the edges. I also got a brand new rim. It seriously is like nothing ever happed to my car — which is a big deal to me since the car is only 6 months old. What really wowed me though was that they completely cleaned not just the outside, but also the inside of my car too. I have weather tech floor liners which were way over due for a cleaning — full of that melted snow dirt and rocks that builds up in your car in our Colorado winters. The mats were sparking clean, as was everything else in the car. They were friendly, professional, and did a great job that was finished when they said it would be. I highly recommend them.