Appliance Factory & Mattress Kingdom

Horrible horrible place. We showed up about an hour before close, when we made a decision what we wanted, the sales rep didn’t seem to take us seriously, probably because we are a young couple. Offered to do the 90 day pay-​off option, but didn’t even do it and wanted us to pay the full amount. Why would I want to finance something if I had the full amount? This place is a joke!

Purchased appliances from them last year and spent over $ 3,000 thinking we’d get great appliances and they would stand behind products they sold. The GE Profile dishwasher hasn’t worked since we purchased it, called GE they sent someone out who told us it wasn’t cleaning because we were using pucks and should use the liquid, so we switched. Needless to say this dishwasher just doesn’t clean dishes! Second time I called GE they said the dishwasher was defective due to the loading racks and would ship me new ones. They arrived damaged. I went back to the store and conveyed what had happened to them thinking they’d actually care! So the manager tells me that he’d make sure GE would call me within a few days to arrange a time to come out and replace the racks giving them one more chance to fix the problem. Also brought all the parts with me in the box so he could see that they were damaged. So well after a week after no phone call from the store I called them and tried to get to the bottom of it. They then had the nerve to say that the parts I got never came from GE! Ok guess I just made it up! I told the manager this was crazy and whatever happened to customer service whereby he hung up on me! NEVER GO THERE AGAIN, WORST EXPERIENCE EVER!

Sales person was not truthful about the fridge we bought he acted like a used car salesperson I would never recommend the salesperson Cory he over charges us. He charged us even though there was a promotion for free removal, and said he had to enter it on the order then would refund it back Then when we noticed it has not been credited and called even talked to his boss who verified that it should not have been charged. Still waiting for the credit. Delivery guys were rude, and demanded an extra $ 25.00 extra even though we were over charged. No credit back just overcharged. No customer service and no one would help get this resolved. So the deal we got for the fridge was not the deal after the over charges.

Update– The in store service was good and they helped us pick out the appliances we asked for. I bought all the appliances from them and asked for installation which was said to be no problem. The problem came when it was time for install, apparently they have a separate team to install microwaves and dish washers. The manager had told me that he thought we were going to install the items ourselves. We specifically asked for installation for everything. I had to set up another appointment during the week because the special installers don’t work on the weekends. I set up all of my service two weeks in advance to avoid issues, come to find out the day before that the manager messed everything up. On top of that I found out that some extra parts were not included in the order which we would have had to pay an extra fee for the parts off the truck because the manager forgot to add these onto the order. I would have thought that due to the added inconvenience of having to take an extra day off of work to go home for an added delivery, the company would have offered to remove the installation fees, wrong again. While their prices may be good, unless you have very strict budget constraints I would suggest looking elsewhere. I know that in the future I will go to a big box store like Best Buy for consistent good quality customer service, even if it costs me more.

We needed a few new appliances and David Thomas was very knowledgeable and helpful in our decision making process. I would highly recommend this store and David for your appliance needs…

We walked into Appliance Factory today ready to buy all new appliances including washer and dryer. We were told when we walked in, «someone will be right with you». After walking around for a half an hour and watching sales associates stare at us and stand against the wall not doing anything we realized no one was going to help us, so we left. I am unsure if nobody wanted to help us because we are a young couple and they didn’t take us seriously or if it is just bad business all together.

I cannot say enough great things about Cameron (our sales’ professional) at the Parker store. She has been so helpful and knowledgeable with our purchase. She dealt with a very difficult situation effectively and professionally in the face of adversity. The manager at this store also backed her and us up when it was needed. We purchased an entire house full of appliances and would not hesitate to do so again.
I highly recommend this store and especially Cameron.

The guy that helped us was awesome but the appliances we got have been a different story. We spent $ 3000 and the fridge had dents they didn’t tell us about then claimed they did tell us. The range had to be serviced within the first week. It had the wrong computer board in it! It’s brand new how does that happen. The drain hose for the dishwasher also has a crack in it. All BRAND NEW GE appliances.

We bought a refrigerator and dishwasher from this place. We were moving from out of state. They delivered the appliances and had their people install it for us for $ 140. We moved into the house 2 weeks after the installation and tried to use the dishwasher and it never worked. Tried 4 times and the soap just runs down and nothing got washed. I also noticed soap residue before i used it but thought my husband might have used it but come to find out he didn’t. So we called to have it looked at, together with the refrigerator which had to have its door replaced. Two weeks later GE guy comes and replaces the door to the refrigerator but says he was never told about the dishwasher and he will look at it. He looked at it and said he will need to order parts, he will be back a week later. Monday comes nobody shows up i call the GE people and appliance factory and they give me run arounds blaming each other and refusing to give me a new dishwasher. The GE guy says the parts will be available March 30^th and this is the 1^st and i have already been without a dishwasher for 2 weeks waiting on them and this is 1 month now after purchasing and they want me to wait another month. I tell Jeff the district manager, who was so rude and hang up on me twice, that they just need to come and get their dishwasher. He then offers to find me another but i have to pay for $ 169 for the upgrade and pay another $ 140 to have another installation as if I asked to be sold a broken dishwasher which i thought was brand new. So I have to pay $ 280 for 2 installations and $ 169 for an upgrade. I told him i will pay for upgrade but not another $ 140 for installation. He refused and was rude and hang up on me twice. I told him (Jeff) that they need to come and get it and refund my money he then refuses to refund me my money until after 2 weeks when they will have someone who can pick it up. I just saw their truck in my neighbors driveway delivering something yet they couldn’t come and get their broken dishwasher which i paid as brand new. It is still in our house and they refuse to give us our money back. Save yourself headache and buy from bestbuy, lowes, or home depo. Jeff is rude and unhelpful. This store just wants to rip people off and sell them damaged appliances. I think the refrigerator is also used but we paid as brand new. Run away from this store. I will take my $ 140 installation loss but will never buy from this place again.

Terrible.
Bought a Samsung stove on November 4^th; still waiting on delivery. Told it would be 4 to 6 weeks; its been 10 weeks and counting. Salesman, David Thomas, stopped taking our calls. Store Manager, Ben, said it would be delivered on Jan 31^st ???
If what you are buying is not in stock, go somewhere else!

Ww went to Appliance Factory of Parker right before Thanksgiving when our refrigerator of 15 years decided to quit!!! I had heard that Appliance Factory was more expensive than Home Depot, Lowes or Sears Outlet but this was not the case at all. Tony or sales guy was awesome and we got an amazing deal and they got us the same fridge that I had wanted from Home Depot for significantly less! We were a bit frustrated that the fridge could not be delivered until the following Monday, but we understood the back up due to Thanksgiving Black Friday deliveries already in place. However, when the delivery guys came that Monday they were awesome and we love our new Refrigerator!!! We will definitely be using Appliance Factory again for our next purchase, as all of our appliances are 15 years old so I’m sure something else will go in the near future!!!

Terrible. I’ve been pricing appliances the last few weeks and thought I might be able to get a deal here. First impression was not good as the staff just ignored me (as well as the other customers) and then when I did get their attention they just wanted to push me into a sale without answering any questions. To make matters worse they are selling USED for just as expensive if not more than NEW. Exact same Fridge and part number at Home Depot was $ 284 cheaper and wasn’t even on sale. Also know that a lot of appliances are beat up and dirty. I have no idea how this place can stays in business, other than preying on people that assume they are getting a deal just because it’s an «OUTLET» and the items are open box, damaged, used or whatever. If you actually compare prices to big box stores you will see that this place is a huge rip off. To give you an idea of their shady practices they also list 100’s of times on Craigslist in the BY OWNER instead of DEALER category under the name «MIKE» with this phone number. SUPER SHADY — DO NOT WASTE YOUR TIME.

Excellent sales rep, David Thomas, excellent service and the appliances are top notch. I am very impressed with this company. I usually review a number of different retail stores and pricing before purchasing, and this was the absolute best price (and still is!) for the money. I was especially impressed with this company’s integrity. They are determined to help you fit your budget needs and to assure you have the best product for the money. Customer service was top all the way around. I highly recommend Appliance Factory.

We purchased a new fridge for a townhouse we rent out. It was delivered on a Tuesday and the core was broken by Sunday. Initially when I contacted them, their service was HORRIBLE and quite rude. The ‘repair’ person they sent out actually told our tenants it could have been a used unit when we thought we purchased a new one. When I called and said I was not repairing a new fridge (especially when it could take 5 — 10 days) and needed a replacement they were also not as reactive as I would have expected and appreciated and did not set my expectations for a call back appropriately.
Based on that I contacted the BBB, their presidents line and wrote a less than friendly review in Unilocal and I am very happy to say they have done the following:
* Called me back with status updates (twice by 10:00 AM) and Delivered a new replacement
* Contacted their rude repair man and helped him understand what to say and not say in front of customers as well as (I HOPE) given him training
*Understand now why I was so upset and felt like they were unscrupulous
It is sad that it had to be so escalated before I got the response I felt was appropriate to the situation but am glad it is done. I originally rated them a one but is now a three. While I personally will not purchase from them again, I won’t try to talk anyone out of it in the future.