A Roadrunner Appliance Service

To begin — the owner was very polite but unfortunately I wasn’t pleased w/​the service that was provided. The company claims to work on all brands of washers which is very misleading. There are only a few Samsung techs in my area and I was surprised when the receptionist said they work on Samsung products. The tech hadn’t seen my 2 year old Samsung washer before Friday and made a few suggestions after looking on the internet and downloading the user manual (which I could have done myself). He did call a Samsung tech while at my house but couldn’t get a hold of him — he should have suggested that tech before ever coming out. When a company advertises that they work on all brands they should at the very least be familiar w/​all brands and how they work — the tech was at my house for about 20 minutes and left w/​a service fee check, he didn’t touch my wash machine.