Service Pros Cleaning

SCAMMERS! AVOID, AVOID!!!
I purchased a Living Social deal for carpet cleaning in three rooms and a hallway. We needed to add two additional rooms plus an area rug and steps. I was quoted a price over the phone of $ 120 for the additional work, and I scheduled service.
The guys showed up, and the two crewmen immediately started to work on cleaning the carpets. The head guy started to talk pricing with me. The pricing he gave me was actually higher than what I had been quoted, but because his crew had already started to work (prior to me signing the work order), I had to agree to it. As I sat with the head guy arguing about pricing, the crew guys plugged their equipment into our outlets. About 15 minutes later, they overloaded the circuit, and the breaker tripped. They asked me to flip the breaker back, and I did. As I negotiated with the head guy, the crew guys continued to trip the breakers. CLEARLY their equipment was not designed to be plugged into a house’s sockets (our house is 37 years old), but they kept moving from outlet to outlet to keep their power going. They kept flipping the breaker, again and again, and after about 2 hours of this, they finished.
What we found after they left was that they had destroyed an electrical circuit in the house, and we lost our doorbell, the hall closet, the front-​room overhead outlet, and the half-​hot outlet in the front room. I tried calling the owner, but got no response. So this year I was finally able to connect with an electrician to make the repair. He found that Service Pros — with their repeated tripping of the circuit breaker — had actually burned out one of our neutral wires. He said we were extremely lucky that the entire house hadn’t burned down.
In addition to the lingering electrical issues, I was extremely angry with the head guy. he not only quoted me a higher price for the services, but then miscalculated the total EIGHT TIMES! I am not talking rounding errors… I am talking «missing carrying the one», etc. that would have cost me an extra $ 365 for the job! He also tried twice to add on the price I paid for the Living Social voucher ($ 59, which had already been paid for), and he also tried twice to charge me for the rooms paid for by the voucher. Each time the math was done wrong, and it was only after sitting with him for TWO HOURS that I got him to charge me the right amount. And it involved a call to his supervisor.
Then, after I felt scammed and they had destroyed the electrical in our house, they charged me THREE TIMES for the same $ 260 service charge. It was put through on three separate days, so it wasn’t like it was an accidental triplicatation. I left multiple, multiple messages with the company (they weren’t answering their phones — ever), and I never heard back. So I filed a dispute with my bank to reverse the charges. After 2 weeks of not hearing back from them either, my bank reversed the charges. But after reading Unilocal and other reviews, I found that this «accidental» multiple-​charging seems to be a common business practice of theirs. I guess they hope people won’t notice… I never heard from them again, and I gave up trying to contact them.

Zero stars if that were an option. We hired Rich’s son, Austin to stain our fence and deck about 2 years ago. They were very difficult to get in touch with after we paid the deposit. We paid the deposit at the beginning of September and it took almost 3 months for them to «finish» the job. We thought the stain was much too light and no way would hold up (it has not after 2 years even). At the time, I did not pay the rest of the job until I heard they would come out to add another coat. Rich called and threatened to put a lien on our home. At that point I should have involved an attorney, but instead agreed to pay if we could get in writing that they would add another coat at the end of winter. I got this in writing but have not been able to get get Austin to return to our home after much emailing and phone calling. Thankfully, we did not use a credit card with this company after reading the reviews. We have since involved an attorney but have not heard from them. Austin works under his father’s company, or did at the time we dealt with him, but he may have his own company now. At one point Austin contacted us saying that if we paid the final deposit he would finish the job. We proved to him that we paid his dad and he said «you may have done that but I have not seen a dime of that money». Sounds like RIch is scamming his own son. Not sure. We found this company in a Glenview mailer that said they are one of the best. That is a lie! Stay away from both father and son.

I’ll never use these guys again. They charged us $ 500 for 25 minutes of work. They charged fees that we didn’t agree to and when we questioned the charges, the company said, «we have a $ 500 minimum.» Horrible customer service. Buyer beware.

Do not use this company! Owner ripped me off! Check the Better Business Bureau report… wish I had.

What a mess!!! I can’t understand how this guy is not in jail. After being told by him a dozen times this would be fixed and then him not taking my calls and hanging up on me I disputed the charge with my bank. They gave me a provisional credit of the $ 122 and said they would look into it.
Now this month I see they reversed the credit so I called my bank which I sat on hold for 20 minutes. They said they reversed the credit because when they contacted Rich and his credit vendor — they said this was a valid charge!!! Valid??? He charged me in ⁴⁄₂₀₁₂ for the service and then never used him again but charged me another $ 122 in ¹⁰⁄₂₀₁₃???
I now have to send my bank a letter explaining why this is not a valid charge.

Buyer beware. The principal/​owner Richard Denten is a fraudster that will bill you various amounts until you notice something is up. I had his company sanitize a property in April of 2013, only to realize now in January of 2014 he has periodically billed me amounts ranging from the initial charge of $ 309.71 dollars to random $ 150 dollar charges, duplicates of the $ 309.71, etc. If you look him up on the cook county clerks website or in lake county, you will see his checkered past in the public court dockets. He periodically runs a Living Social deal that should be avoided. The work itself, as described by my wife, «I am not sure the bucket of water he brought in was even used to clean anything for the total five minutes he was here».

DO NOT HIRE THIS COMPANY!!! ZERO STARS
I too should have reviewed this vendor before going through with his services. And to make matters worse, I didn’t buy the Living Social, which gave him free reign to over charge the shit out of me. So where to begin…
Called him and he said he could fit me into the service area restrictions. Bonus i thought. I was moving out of my townhouse and preparing it for rent so I wanted 2hrs cleaning service and carpeting cleaning for 4 rooms and a hallway. I explained this to him on the phone. He told me service would be done Thursday or Friday. I was happy for this, as I had to be out of the house on that following Monday, and it would give me the weekend to finish any last min details.
Thursday comes. no call. nothing. I call Rich on Friday and he says there was a scheduling error but he would fit me in this weekend. Saturday comes. no call. I call him, said he will have a crew there on Sunday. Sunday come, I call to confirm, and get a call back from someone else who says they will be there at 3pm. I couldn’t make it so I gave them the garage code to my completely empty house that really just needed some freshening up. The man asks if I would like him to call me at 3pm, and I ask that he does.
5PM rolls around and my old neighbor calls me to tell me that someone is at my house. I have yet to receive a call. I go over there around 6PM and find someone cleaning and two men doing the carpets. I ask what was done. and they begin to explain to me. all the service areas they had done. which I had not wanted done. I finish doing what I needed done and leave my house around 7pm, which the assurance they will be done in 15−30mins. At 8:30pm my neighbor calls me and tells me they are still there.
The next day I get an urgent call from Rich that we need to settle the bill ASAP. I return his call and he says the house was larger than he expected. (its a 1400 sq ft townhouse… as i explained on my initial call. I’m not Jay z. its not a palace) He asks for my Credit Card and says he will not charge me, but will get my invoice ready and email it over.
So i wait. and wait and wait. and call back. Rich says his computer isn’t working right so he wasn’t able to get it over, but it would be there any minute. So I hang up and check my account. He charged me $ 357.90. The living social deals I wanted should have cost me $ 110. and EVEN if he charged for extra cleaning hour. $ 150. I send him an email. No response.
I just called him and was greeted with «what do you want from me?» I asked for an invoice. He said he sent it. Confirmed he didn’t and advised him I emailed him to the email address on his website and have still not received a response. I’m currently waiting on a return call. which I am positive will never happen.
I’ve contacted my bank and I’m in the process of disputing this charge. In all likely-​hood, I’ll lose. And even more likely, will never see a dime from Rich or Service Pros. After all the «I’ll work with you» that Rich gave me. all he did was over charge the shit out of me.
I’m equally disappointed that Living Social would agree to run a deal with a vendor who had such horrible reviews for service, scheduling and billings. Its a crying shame that individuals can run such a horrible operation and continue to get away with it.

This is negative –5 stars!
PLEASE READ THIS before hiring these people. I really wish I had checked Unilocal before I bought my living social for them.
I was the first one to buy and Rich told me I had to wait till monday to make an appointment, ok…
Then he said because I was outside their service area it would be an extra $ 5 charge, or $ 10, or maybe $ 20 depending… OK?!?
So here is is the day before Thanksgiving, I have an appointment for an arrival between 11 – 2. It is 4pm and both myself and my husband have left multiple messages. NO RETURN CALL!!! NO return email. No call from the people sent out to me. DO NOT USE THIS BUSINESS!!!
READ EVERY REVIEW! You will see what I experienced is exactly what everyone has it was not a fluke. I again wish I had read the reviews myself and then I wouldn’t be stressed out psycho cleaning before my company comes, I could just cry!

ZERO! DO NOT DO BUSINESS WITH THIS COMPANY! They are listed out of Barrington and Wauconda. Rich is a fraud that is completely unprofessional. I had called and called about a duplicate charge and got one excuse after another. After the seventh request in seven weeks, he started ignoring my calls and voicemails. Then, THREE MONTHS after the service, he went back and charged my card again, WITHOUT AUTHORIZATION! This guy is a fraud. Please save yourself the headache from getting charged two or three times for a crappy service.

If you used a credit card with this business, you might as well cancel it now. I have already resolved the first two initial charges from spring of 2013, and am just finding they charged my card again in August of 2013.

HORRIBLE! Stay away!!!
3 reasons:
1) Rich, pulled a ‘Bait and switch”. He quoted me $ 90-​$ 140 to clean my couch which had absolutely no stains and only needed to be clean and sanitized. It was described to him to the tee; size, fabric type, etc. His technician arrived and handed me a $ 250 quote. I immediately called Rich who denied that he ever gave me that low of a quote. Claimed the couch was «bigger» than I described. (I guess him and I use different kind of tape measures?) I was in a bind and needed the couch cleaned immediately, so I reluctantly settled at $ 220.
2)The condition and odor of the couch, which was a faint must smell, was left in no better condition than before they cleaned it.
3) Their services were performed on 12÷12÷12… on 8÷6÷13 I received a notification from my bank that a debit of $ 220 from Service Pros over drafted my checking account. I contacted Rich, who informed me that they are using a new billing system and it is very «sensitive» and if someones payment was declined, it resubmits it. That was NOT the case! I told him I would fax my bank statement to prove they received their payment in December of 2012, which he then assured me was not necessary and that he believed me. Oh, what a relieeffff, psh. He claimed to be out of his office at the time and would immediately look into it when he returned and would get back to me ASAP. He also told me it was take 24hr for the refund to appear on my bank statement.
Nearly 48 hours later, still no refund in site. I called 4 times with no answer and left a voice mail. It wasn’t until i called from my office number 5 hours later that Rich finally answered. Slightly shocked and stumbling over his words, he informed me he was not in his office once again and that the refunds could take up to 48 hours or more to process. He promised to call me back in 40 mins… Well i’m sure you can decide for yourself if he actually called or not.
I called Rich once again, approx 68 hours after the transaction first appeared. This time he tells me the company running his credit card system said it could take up to 72 hours. So first it was 24, then 48 and now its 72. Unfortunately I will be forced to cancel my debit card and report them for fraud. Not to mention every automatic bill pay I have has to be changed. Thanks Rich! — What a waste of time, money and stress.
This business is a joke. Rich is a horrible business man and a crook. Please use someone else!

This is really NO stars!!! This was a horrible experience. I was moving out of my apartment and for the finishing touches decided to have the carpets cleaned. I called and spoke to Rich two weeks prior to me moving out to schedule someone to come out and clean the carpets on the last day I was there. The apartment was totally cleaned out the day someone was suppose to come out and ready for the guy when he got there. I get a call from Martin the carpet cleaner and he asks if he could come tomorrow because He was at a job site in the city and it was raining. I told him I needed him to come today because as soon as he was done cleaning I was returning the keys to the apartment and going to my new home.
He came out to the apartment and when he started to clean he tells me that his machine is not working and he would have to drive 40 miles back to the office in Barrington to get another machine… I lived in Palatine, Barrington is NOT 40 mile away. So he tells me he is going to call one of the other guys and see if they can come out and do the job. He tells me he is leaving but someone else is going to come out to clean the carpets. He said he would call me back in 10 minutes and let me know what time the other guy would be there.
I waited 30mins for Martin to call back and when he didn’t I called him. He didn’t answer the phone and his voice mail was full so I couldn’t leave a message. I called him back again 10mins after that for a total of 40mins and he still didn’t answer. After about 5 minutes I get a call from some woman who says she makes calls for Martin and he would be able to do the carpets tomorrow. I told her that I explained to him 3 times I was moving out and that day. She said he was trying to get a hold of Rich to see if he could come out. I asked her to please call me back because I had to drive from Palatine to Indiana and then to Aurora. She never called back, Martin never called back and when I called Rich to let him know what happened he didn’t answer the phone. I would NEVER use this «company» if I were you. The company is a joke!

This company just moved from Barrington to Wauconda IL. Stay away… fraudulant…Rich is a thief double charging customer’s credit and debit cards. Promises to repay for double charge and never does; has phone number changed so that you can’t reach him. Had to cancel card number and the bank is also going to try and get money. Filing a report with BBB and our local police department. This thief needs to be stopped.

I purchased a coupon from Living Social. . tried to make an appointment. Rich, owner, first call, told me to call back! Second call, made appointment. Cleaners, no show. Rescheduled for next day, staying home, waiting for arrival, another no show, despite assurances from Rich, that they would be there. Countless calls to Rich, who was always accommodating on the phone, but did not follow through with his promises of returning calls. I finally asked that he call me to determine they were not showing up. .. no return call.
I sure wish I had checked reviews!

Not worth any stars. Quality of carpet cleaning was mediocre at best. Then three days after my credit card was charged the first time, I was hit with the same charges again. It has now been 60 days and after numerous calls to the owner and repeated promises that a credit had been issued for the duplicate charge, no credit has been received. This fraud is now in my bank’s hands. If you use this company even after all of the negative reviews, DO NOT give them your credit card number. Better yet, find someone else.

I am a technician with service pros and I have over 8 years experience in this trade, its very simple on what’s going on, if you see bad reviews its mostly because the customer did not want any extra treatments, in this trade its very cut and dry if they’re heavy stains or traffic lanes we need to pre-​treat it to get it out if there are urine stains we need to sanitize it to disinfect and as advertised that is not included in carpet specials… that is not a bait-​and-​switch, we advertise all extra charges that may be necessary… If we tell the customer these stains won’t come out without pre treat and you refuse that service how is that fair to us as a business all I’m asking is you be realistic with your expectations before you go start posting bad reviews about something you had control of, all of our techs are very experienced and know what needs to be done to satisfy you… if you refuse for budget reasons or unexpected expenses we shouldn’t have to be liable for that or liable for pre existing conditions. you carpeting holds… For every 10 customers in any trade there’s always one unsatisfied customer and that one on satisfied customer refused all necessary treatments the technician recommended… thank you for reading and understanding

It was a bait and switch as far as pricing. The guy fed us a line on the phone about «working with us» and willingness to «combine rooms/​hallways to get lower cost». So then the cleaners show up in an unmarked van which was a red light for us. Then the cleaners changed the price, said they don’t combine rooms so on and so on. The cleaners made my wife EXTREMELY uncomfortable which is never a quality we want in a company visiting our home. Stay away! Do not buy the owner’s lines on fair pricing and all that nonsense. Just wants to hook you in so his sketchy cleaners can come change the price.

Got us scheduled right away and showed up on time. Super friendly guy, who you could tell liked his job & had been in the business for years. He got out all of the stains on our white carpeting. Fast, friendly and just old school good service.

I just had my carpets cleaned from Service Pros Cleaning and they did a TERRIBLE job. My carpets are still soaking wet and I am cleaning the dirt off of them. The owner «Richard Denton» is very nice when he sells you the job, but they feed you a bunch of lies when they show up. They quote you one price over the phone and when they get they get to your home they start adding up more and more… After calling to complain about the service, the owner Rich, procceded to call me a phycho. Service Pros ruined my carpets, so Please Please don“t ever use this company. I didn“t read the complaints prior to the service and I am payinng for the mistake… I agree that Rich wrote the rating that said Service Pros did a good job, since their company is a night mare. I am writing the BBB and the Office of the Inspector General to report this company…

This has been a terrible experience and I am on the phone yet again trying to get the
fraudulent charges off my credit card. I had them clean my mom in laws carpet back in April after we had discussed the cost at the most if she went with all the upgrades– it was $ 99. So we agreed on a time and the actual cleaning of the carpet my mom said was good. However a few days later my card was charged an extra $ 65 and I reached out to Rich as I wanted to see an invoice and why the charge was more than we discussed. He always had an excuse to why he coulnd’t talk to me, his parents were in the hospital, he was going into a meeting, etc. He always promised a return call but never returned my call once. I ended up going to my bank and having them dispute the additional charge and even told the bank just to be safe in case there was tax to put an extra $ 15 dollars above what Rich said would be the most the service would charge just to make sure I would be paid in full. This was at the end of April. Out of no where now I have another fee from Service Pros show up for $ 165 on my credit card yesterday– totally fraud. My bank is taking action against him as this is 100% illegal and I am reporting him to the better business bureeau in a moment as well. Now I have to go through replacing my credit card, etc. STAY FAR, FAR, FAR AWAY FROM THIS COMPANY! The thing that bothers me the most about all of this is that I actually went with Service Pros over a cheaper company because Rich was so quick to get back to me and seemed professional. Do not be fooled– this is the worse company I have worked with.