LensCrafters Optique

Got Ripped off here. I have one of the better eye care insurances out there from my employer. The photo: the 3^rd (top) glasses (black) is the one I got from this LensCrafters. Was charged between $ 400 and $ 500 for this, and most of that was for the lens as the frame was either a free one or a cheaper one. The 1^st glasses you see on the photo is from Walmart back in 2008. I always get/​ask for the higher-​end, lightest, thinnest lens. The one from Walmart cost me about $ 225 (without insurance). The middle one (brown) was from 3 years ago which has the blue light coating on it, and I believe I paid about $ 300 for it (including the frames).
As you can see, there is no way that the lens I got from this LensCrafters is the higher end kind they changed me for. I am not an expert on lenses, but it doesn’t take a rocket scientist to see this. I don’t recommend this LensCrafters (and probably any other LensCrafters after my experience).
The doc’s name at this LensCrafters is Dr. Goeken, Jessica. I’d rate her about 3 – 4 of 10. Pretty standard to below for an Optometrist. The lady that helped me with my frames and lens was very odd to say the least. Don’t want to go into details.
Update:
The reason I didn’t go back to complain is that I was too busy getting ready for my move back to Colorado at that time. Now I have moved back.
What’s interesting is that today (June 16, 2016) I received an appointment confirmation via email from this LensCrafters… Not sure why they would send me an appointment I never requested. Odd. Maybe this is their process. I would never ever do business with LensCrafters after seeing that they leave lots of room for shady deals here. Best to find a good local optometrist that don’t have to pay brand royalties (or chain fees), because, obviously, the extra cost will flow down to you.

I was very disappointed with my visit here.
The information I was given as to what was covered by my insurance was VASTLY incorrect. I was told my insurance covered $ 70 for frames when in reality they cover $ 150.00+. That is just one example, they also quoted me wrong on my contacts, copay and eye exam costs. When I questioned the coverage, it was like I was bothering the woman at the counter, she just wanted me to pay what she was telling me.
Come to this location with a print out of what your benefits are, or they will try to rip you off.

Too bad I have to even give a star because if 0 was an option I would look for a –10! DONT go here and don’t work with Sara.
I sadly had a poor experience here. The lady I dealt with was unprofessional, rude, had bad manors (texting in front of me), and had sub average hygiene. Her name was SARA. She kept trying to put me into glasses I didn’t like ignoring my requests for other options, looks and feels, she would just down play any of my comments talking about herself… I am not sure if she was trying to get a date or a tip or what but it was very strange. After I finally just flat out told her I wasn’t happy with the glasses she had shown me she brought me ones that were way out of my price range, insulting me about how much money I make and how I dressed she suggested I look at the women’s glasses because I was being a B! t…you can figure the rest out. As you can guess I will not be doing business here in the future.
All I can say Is be careful if you go there and DO NOT work with a girl names Sara.
I don’t want to write a novel here, but you get the point. PASS!

Driving to work one morning last week, the little rubber string that held my lens in place popped. Lens falls out at 55 MPH (or so, wink wink) on the highway. Took the first exit and looked for the closest Lenscrafters. This was the location. I walked in, they greeted me, I explained my situation, and 15 minutes later I walked out with the glasses fixed for free with a smile. Frankly, I can’t imagine a more customer-​friendly experience. Just fantastic. I encourage you to try this location for your vision needs!

After I posted this review I received an email saying that the sunglasses were at the store and I would be contacted for pick-​up. Later that day I was told the frames were damaged and would be replaced. The next day I was told they were ready. Total delivery time — 10 days.

Wonderful friendly service each time. Great with kids as first time contact users. Very thorough and current technology used. Definitely the real deal.

Saw Dr. Gonzalez and staff for my yearly check up. Did a computerized retinal scan and explained all his findings clearly and succinctly. I purchased a nice pair of Ray Ban sunglasses and the staff spent time fitting them before placing the order. Highly recommended!

What a treat! Found the perfect pair of Dior frames, had an über-​helpful sales woman, and got my glasses in one day! Yes, they are pricey, but if you want the very latest high-​fashion up-​scale frames, this is the place to go. If you’re in a hurry, make sure you tell them to put a «rush» on the order since they do need to send it to another location for finishing. I’m very happy I went there — was kind of leery reading the previous rankings, but glad i did.

Could not get my prescription correct after two visits with two different optometrists.
I have been using contact lenses for many many years and have never had any difficulty with getting my prescription correct. I was shocked that after two visits with two different optometrist they could not get it right. I ended up having to go elswhere and they got it, no problem. Maybe there equipment is off.

I went hear for an exam after my previous eye doctor (near greenwood and NW Hwy, Park Ridge) retired, and his office was taken over by a very rude, hasty, and impersonal staff and dr.
I’m a fan for sure! Everyone was very nice, accommodating, and informative. I learned that the reason that I had been having headaches for the last year was because the OTHER dr. had made my prescription too strong. My contacts came in super quickly, and it’s been super convenient working with tthem ever since.
There’s plenty of parking (parking lot and garage around the corner).
I’ll definitely be returning!