Dunkin’ Donuts

I am a former employee of this dunkin donuts, and if i could give it 0 stars, i would. emotional abuse came from customers and employees onto me, being called names, yelled at for not doing something right on my second day, etc. The morning manager, Asra, who i usually worked with, wasnt even going to pay me for my training. she said i should come in for two hours, and only two hours, to do a bit of training. i was there from 8am to 2pm. she wouldnt let me off. i wasnt even going to get paid, and i pushed it and am only getting paid for two hours. a lot of the people who work there are such low class people, and it bothers me how horribly they treated me. i burned myself making tea for a customer and the night manager, aktar, who has zero customer service, yelled at me for making a mess. a woman brought a phone in that someone had dropped on the ground and one of the employees took it. when a lady came in, panicking about losing her phone, i excitedly told her we have it, and asked the employee to give the phone to her. after the woman left with her phone, thanking me, the employee called me a dumb bitch and stupid, and her and a few other employees were in the back mocking me for the way i excitedly said, «ma’am, we have your phone!» and they were laughing. it turns out the employee didnt want to give the phone back, as she was going to reset it and sell it.
all in all, horrible employees, horrible customer service, crap training, this dunkin donuts is horrible.

I was there on December 30 at 16:05 AM and I ordered a egg sandwich with cheese and bacon. I didn’t know until I got home, it was a Bagel and cream cheese.
They need to pay attention to people’s orders at this location.

To be honest, this place would always mess up my order and everyone is just so unprofessional. I go here because it is close to my work and I wish I pass a different dunkin donuts.

Second close Dunkin to me. It is clean spacious, nice chairs, good service, clean restroom, nice outside seating, parking is good. Never had a problem there.

This place is such a disappointment. I was so excited when it first opened because it’s close to my house. Horrible service, lazy staff with attitudes and no organization. I’ve given this place a few chances and I’m officially done. I rather drive a distance to another location than come here. What a shame.

I used to love this Dunkin until the original manager left. Now it’s down graded and the service is alright. There is one employee that I see every time I come in, she knows right away what my drink was and she is super friendly… i guess she went for the assistant manager position and they turned her down. What a disappointment because she is one of the nicest employees. Anyway, go to the location at your own risk. if you go make sure Amanda waits on you, that will probably be the only way you get good service.

Brand new location. Fast and friendly service. The owner got number of these stores all over chicago land and the biggest one is on dempester and waukeegan in niles. The store has a hidden parking but very convenient. Nice chairs and tables, haven’t found them at any dunken before. I will be back