A cold, bleak indifferent environment this place is not. The nursing staff made this emotionally draining experience better. No request was ignored or question unanswered. The staff made time for everyone to speak their mind and express their concerns about how our dad was being treated. The outcome was as expected. It was a relief not to experience the aggravation because of the all too frequent forgetfulness and ineptness of today’s nursing professionals.
Hope V.
Classificação do local: 5 Morton Grove, IL
Avantara is wonderful rehabilitation facility. The staff is welcoming and warm. Frances, the nurse on the second floor is very attentive and caring. Sucy the cna pays attention to your every need. Lauren in physical therapy knows how to get you to do your best. All of these ladies go above and beyond the duties of staff. The place is very clean and neat as well as inviting. I would definately recommend this post hospital rehab.
Susan K.
Classificação do local: 2 Northbrook, IL
Avantara rehabilitation center does not look like the sleek photos on the website. The reception has a lovely, hip look, but the rooms are very basic. Meals are not tasty. Dinner can just be beans and rice. The staff need some communication training. They aren’t aware of the difference a friendly, respectful listener can make when a family has a member with a medical need. Also, it’s not pleasant to see a stack of dinner trays left sitting in the dining room area. Promptness is not their forte. It’s not a horrible place, but the staff sure needs more training on bedside manner. As one patient told me, «the service here sure makes me want to get well as fast as I can.»