Spa Depot

I had just moved to Park City and we were moving into a rental in a few days. Had looked at a few hot tub dealers in the area but by far the best and most knowledgeable was Scott and his team at Spa Depot. I negotiated a fair price, hot tub was delivered in a few days and they could not have been more helpful, polite and professional. Setup was done perfectly and any questions I have had after the install Scott or a member of his team have been prompt with their response. This is my first hot tub that we have owned and I have had quite a few questions and they have been delightful to work with. I would recommend these guys to anyone. They also have the most beautiful dogs that accompany them, great team of guys. Great products and service. Thank you Scott. Michael

Met with Scott and several other Spa vendors to determine what the best spa option would be for us at our new vacation home. We first initially when to his office and looked at a couple of spa’s and then made an appointment with him to come to our place and see what was our spa options for the rooftop. We decided to go with the Prodigy from Hot Springs and we negotiated an «all inclusive» price and we were definitely pleased. Scott was very professional, gave us a very fair price, and he included quite of bit of incidentals which were complimentary. My wife was there when the installation was done and everything was seamless. Scott went over all of the procedures and instructions on how to use the spa with my wife. He was willing to meet me as well when I arrived to show me how to use it, but my wife was able to teach me. Ever since the spa was installed, we’ve been using it every day and loving it every evening. There are no exposed wires, everything was hidden and done neatly and even had more space than we thought. My wife and I definitely recommend Scott for purchasing a new Spa, maintenance, servicing, or purchasing accessories.

I had great service and communication and advice on which spa to buy. I have no experience with the negative reviews I’ve read and for a guy to bad mouth a business because of break up woes is just bad karma.

Be careful, Spa Depot will steal your hot tub off of your property while you are not there. My girlfriend and I bought a hot tub from Scott at Spa Depot in December of last year. My (then) girlfriend paid for it out of her pocket. In June of this year, her and I separated. She owed me a significant amount of money at the time so she sold me the hot tub so that I could recuperate that money. Then in August I got a text message from her telling me that she was taking the hot tub and that spa depot would be picking it up in a couple short hours. I could not be there for the time she was describing and she was not answering any of my questions via text. I called spa depot to inform them that she does not own the hot tub anymore, nor has she lived at that property for many months. They told me that was between me and her. They went to my property and removed the hot tub even though I informed them that I would be filing a police report. I could be wrong, but in my estimation, if the owner of the house tells you that the person who is attempting to steal their $ 5500 hot tub does not live there or own that hot tub anymore, spa depot should tell that person that they cannot be involved. Instead they went ahead with the spa acquisition and are part of a theft. I do not recommend the «team» at Spa Depot Park City.

So let’s see it is June 13^th, their technician came out on the 29 th of May ($ 75.00 fee). He was here maybe 15 mins, (we have a cracked pipe underneath) told us he would be back the following day. We got our friends to help put the hot tub on its side that evening and here we 15 DAYS later, no technician, no phone call and out $ 75.00. That’s not a way to run a business. We would not recommend Spa Depot.

Scott was helpful, honest and fair when we purchased our hot tub, however Spa Depot maintains our tub on a weekly basis and the service is awful, absolutely terrible. We live out of state and rent our place and we depend on Spa Depot to service the tub weekly and they do not. We have received several calls from the management company complaining that the tub is 60 degrees and has a smell to it! When we phone Spa Depot and explain they NEVER call back. This is the first negative review I have ever written but I believe you need to know this. Scott does not deserve your hard earned money, give it to a business that truly services their customers and are there after the sale. You may ask why we are still with Spa Depot, it is difficult to make a change in the middle of the season, but we will do so as soon as feasible. Happy Hot Tub!