Verizon Wireless

I was sold an 8gb Verizon wireless data plan with unlimited talk and text, with phone insurance for a comprehensive fee of $ 96. This was $ 4 more than competitors, at the time, but because my girlfriend and I wanted to stay with the same carrier, we figured it would be worth it. This was in March 2015. I worked with the kiosk manager, Wanda, who sold the plan. Wanda delegated the account opening to a junior associate who opened the account incorrectly. I realized this at the time and told Wanda and the associate that the $ 140 monthly fee that was displaying on their screen was incorrect and was not the $ 96 we agreed to. Wanda agreed and said she would correct the error but that it could take a week to reflect on the account. Fast forward through dozens of hours of calls, multiple return trips to the kiosk, calls and emails to Wanda and her boss Tamir (many of which went unanswered or had replies delayed for multiple days or weeks)…this account has still not been fixed. This has been a low priority for Wanda and Tamir. The delays between the emails and calls had gone on for so long that they’d forget the details surrounding the dispute. The data was slashed to 3 gigs as their «fix» and i am paying $ 117 a month 7 months later. Their sales tactics amounted to a bait and switch and i have dozens of emails and inconsistent account statements to prove it. Good luck retaining customers. I’m still waiting on a reply to my last email.

Don’t go to this kiosk. The guys who work here are lazy and rude. I was sent here by apple to activate my new SIM card and the guy helping me, Rich, was huffing and puffing telling me that he should send me back to apple. He was not currently busy or assisting customers so he had no reason to want to turn me down. He told me I should have got it activated by apple considering I didn’t go to them first to fix my phone. I told him that Verizon was my provider which is why I went to him to get it activated. He told me in a nasty voice that I should have gone them first if they were my provider. I then had to get my dad to put me on the plan to activate my phone because I was not the main person on the contract. The guy proceeded to tell me that I am 25 and should have my own bill and I wouldn’t be expericing this problem if I had my own phone contract. He told me this two more times while I was waiting and was not nice about it. I wasn’t sure why being on my family contract was any of his business but I guess he thought he had power over me because he was activating my phone. Needless to say, I would have flipped out on him if it wasn’t for him fixing my phone and me being desperate. I will never go back there again because the men working are lazy, rude and useless.

My heart goes out to the associates of this kiosk. Several of them at a time, cramped behind a rectangular counter for hours on end, with nowhere to sit and the dregs of Garden State Mall acting as their landscape. They belt indiscriminate shouts to random passersby like a fly fisherman angles his bait.
It’s not the best way to live.
This kiosk is an official Verizon kiosk, not a licensed operator. There are no fees to process payments here and their commission rates are structured differently. But that doesn’t mean the associates will conduct themselves in a more professional manner. You can’t really blame them though.
They have less than 10 square feet of free space…