Safavieh Home Furnishings

My experience with Safavieh was all positive. I worked with two excellent, patient individuals Larry O’Neil and Amir Taherkhani. Larry helped me on the furniture and rugs and Amir as the Rug Division Manager negotiated the final price on the rugs.
For me the price of the rugs was more competitive than I found at Bloomingdale’s and a better selection. Way better selection than ABC Carpets. Prices weren’t low but I feel it was an excellent bargain for what I purchased.
Bought a few pieces of furniture as well and equally satisfied.
As I mentioned both Larry and Amir were very patient and customer service was always a plus.
It was my first time purchasing furniture or rugs there but I definitely would go back. Hope I am as satisfied after having my new purchases in my home for a period of time!

Firstly, I had to furnish my whole new house. I did much research before I came in and also checked out the other Safavieh locations to pick out items that I liked most. I came into this store and worked with Herbert, the store manager. He was fair and honest, and I ended up initially purchasing 3 couches. I went back and purchased 3 more rugs. Thankfully, he recommended purchasing a protection plan on the rugs (silk rugs) and even after we stained 1 of the rugs, Herbert continued to help me resolve the matter. I must say I really liked working with such a person of integrity, and their furniture/​rug delivery staff are far superior to any other company I have ever purchased from — clean, wear footies, and eager to please.

Showroom closes at 7pm — which is pretty inconvenient (Made 2 attempts to drive over there in time but never made it).
So I opt to peruse through their website and stumbled upon an item that seemed lovely via the web images (& was on sale!). I called this location to see if they had the item in stock so that I could see it in person (IF I would be able to get myself there BEFORE 7pm)…and a somewhat nice associate seemed to be willing to help me do a stock check until she found out that the item I was looking for on sale (heaven forbid!).
As soon as the words «sale» and «$ 175 sale price» were spoken, her snobbery took over and she advised that the store does not carry any item in that low of a price bracket. Please avoid this place, unless you enjoy dealing with condescending customer service and annoying store hours — one word for Safavieh: ICK!

Designer help was very good. Furniture was nice and not cheaply made. I think good quality compared to some of the less expensive places. Customer service was just very poor. Followed up on several things relatedly such as sending us replacement pillows (originals were to soft) and copies of our receipts. For this reason and for the money we spent there which was considerable I cant give them high markings.

The ABSOLUTE WORST customer service you can encounter for over priced furnishings. Being in the store is like a time warp, they are so slow and clueless. Don’t waste your time or money!

IF you want quality furniture with the highest price this is the place for you.
Not only will they allow you to purchase at a higher cost than other furniture stores — you’ll get additional aggravation, lies and deceit about delivery times.
We purchase items that we were told were in stock and that they should be delivered in a week or so — they said we wait for a call that would schedule the delivery.
Weeks later I called, was told I should call another number — I did and was told they would check. Week or two went by without a call, so I called again, was put on hold for 10 – 15 minutes then the call got disconnected at their end.
Few hours went by, they didn’t call me, I called them — only to find out that they needed more time to investigate.
Another week or so went by — received a call from them, notifying me that the delivery would be Wednesday of the following week and that I’d receive a call the day before. That call never came — I called them at the end of the day — they then told me that the piece came in damaged and that they would have to get another one from their warehouse. We’re still waiting…
Other calls were made to the store manager Herbert, who assured me that he would take care of this and make sure I got what I ordered very soon. Herbert never followed up and was surprised when I spoke to him.
Another aggravating issue with Safavieh — is that they must have telephone issues — cause many calls to them which get put on hold — then get disconnected and they Never call back.
So IF you want overpriced furniture that you never know when you’re going to get it and you have to make many calls to find out — always speaking with people that have difficulty with the English language and are hard to understand — GET your AGGRAVATION at Safavieh — you won’t be disappointed.

Terrible store, do not trust them. They told me they charge 1000 for furniture planing at the beginning and after I purchased 5000 worth furniture they would use the 1000 towards the balance. Now I purchased over 7000, they refused to credit me the 1000 and when I requested to cancel all orders, they threatened me to charge a restocking fee!!! This is a gangster store. Do NOT trust them.

This place is way too priced for the furniture that’s coming from China, it’s all rubbish you can go online and get the same Chinese made furniture for one third of the price.
They took my money and provide nothing but miserable customer service! I wonder how they stay in business!!! Don’t waste your time and money.

LOOK, BUT DO NOT PURCHASE.
ABSOLUTELY the WORST customer service.
I purchased a bed frame, dresser, and ottoman from this store. I was told I will received a call 4 – 6 weeks to set up a delivery date. I did not hear from them for 8 weeks, so I called them instead. They said they’ll «check» on my status and call me back. A week goes by and NO word. This ordeal happened every week until I finally got my bed frame and dresser three months later. The delivery guys told me it was just sitting in the warehouse.
The ottoman however was no where to be found. It has now been five months. One salesperson said that the ottoman came in damaged, another told me it is being no longer made, and another said that they can’t locate it. Lies after lies over my numerous attempts on just trying to get what I purchased. Instead of apologizing, they insisted on me getting something else. I had to demand a refund and that took almost a month! They initially ignored my request and after numerous complaints I was refunded a portion of the paid amount because the price of the «non-​existing» ottoman was adjusted. Thank goodness I kept the receipt to show proof of the full dollar amount I paid. Even then, the manager tried to refund the remaining amount before taxes. COMPLETELY RIDICULOUS!!!
IF YOU MUST SHOP HERE… NOTES TO KEEP IN MIND:
1. They have nice quality products, but don’t purchase from this store. It is unreasonably overpriced. Take down the company and model number and search for it online. I found several items half their quoted «discount» price.
2. Take hard copies of any ads or promotional coupons to the store. Or else, they will find an excuse to not validate them.
2. Expect absolutely no customer service after you make a purchase. They will never call/​email you and instead try to hand over your complaints to someone else. It will be your duty to get the goods you purchased.
3. Keep your invoice. They will scam you in every unthinkable way possible.
4. I dealt with two salespersons. Rasmi (Raz) and another older woman with blonde/​white hair. They are slow, clueless, and don’t take responsibility. They only care about opening your wallet. The manager is downright rude and the WORST.

Great selection of furniture, but the prices are a bit out there if there’s no sale. Luckily they do seem to run sales fairly often. The showroom is huge, so there’s lots to see, but be prepared to be shadowed by vulture-​ish sales people as soon as you show interest in anything.