Prestige Motors, Inc

Hmmm interesting to have read the comments after purchasing a vehicle.
Our salesman was Joe Pulga, he was great, no complaints there.
We purchased a certified pre owned Benz and within a couple of days something was happening to the car. There was tugging when I would step on the gas so I took it in. Gave me a loaner, couple of days later they call and they say nothing is wrong and that it’s fine. Okay.
Couple days later the gas tank keeps opening and won’t close, I take it back in. Gave me a loaner and they fix it.
Again I keep hearing this weird noise and it was getting louder (after selling the car I leaned that the CLA makes this noise however no one told me that this was normal) when making turns and the tugging continues. Take it in. This time I’m really fed up because I have been at the dealership 3x in less then a month.
I speak with the finance manager about my options. I explain how I’m frustrated that I have been at the dealership more that I have wanted in a month and want to see how much money I would lose if I traded it for something else. He brushed it off and said well let’s see what we can do have the mechanics take a look at it again run diagnostics before we talk about trade in.
Okay I obliged. However he never answered my question and that’s all I really what I wanted to know about trade in. Fine.
Everything came back fine. Of course I was frustrated, I kept hearing this loud noise and the tugging continued. I don’t have the time to be running back and forth to the dealership, I don’t. I don’t care if they pick and drop off your car, I don’t like having to make arrangements for people to pick up my car either. So I had the car for a month made one payment and have traded it in.
Yes I did lose a lot of money but it’s okay. I know I purchased a pre owned vehicle they are bound to have problems but I’m so happy I got rid of the Benz.

They gave me back my car with the gas light on, seat reclined all the way back, radio station changed to back spin radio; dirty inside and out, climate control setting changed. They just mess with everything; I hate bringing my car there. They can’t figure out what the vibration from my car is so they just pretend it’s not there. Worst place I’ve ever taken my car to. I used to have a BMW years ago and I never had a problem with Prestige then; they have gone downhill a great deal. I told the service manager I was going to take it to Manhattan Mercedes for a second opinion and he sent me a threatening email stating he’s going to call the manager over there. Their loner cars have advertisements on them so the State Police have a reason to pull you over on the Parkway for no reason but that.
Just a crappy place all around.

My current car is the third Mercedes I have been leasing from this dealer, Phil Campbell has been helping me for all these years. He is really professional and goes extra miles. I am always pleased with their maintenance service team as well. I read some other reviews, I felt like we are not talking about the same dealership, but then again, it could be case by case. So far my experience has been great and have been recommending it for all my friends.

Phil Campbell is hands down the best talent this dealership has! He made the often daunting task of leasing a vehicle easy and painless. Besides being professional and thorough Phil is also handsome, charming and a sharp dresser. He is almost as sexy as the car he sold me!

I just leased my third Mercedes through Prestige. What a pleasant experience it was working with Ken Cundari for the third time: he is always attuned to what I’m looking for, helpful, honest and very patient. I’m not the only customer that feels this way as I noticed another couple who waited over an hour to see Ken although there were other sales people available.
Prestige is a lovely place to visit and an easy place to do business. I have used the service department many times whether it be for maintenance or glitches that happen on occasion. Even at busy times, if you have an appointment, there is very little waiting and, having a free loaner allows me to continue life as usual when I have to leave the car overnight or longer. Generally a very expensive venture, a visit to Prestige is worth it as you get what you pay for!

Andrew Franco was great ! Fantastic salesman — informative and patient. Would definitely buy from Andrew again. Highly recommended

I bought my first Mercedes from Prestige motors after 4 BMWs because of my experience with Ken Cundari. He is the best salesman ever! He is fully attentive, explains all the features of the car, and makes the car buying experience a pleasure. In the years to follow, I bought 2 more cars from Ken and haven’t looked back at BMW since!

I have purchased 3 cars from Ken — He’s an honest, no BS kind of guy and gives you the best deal first time. I live in CT and buy my cars in NJ so tells you something!!! I highly recommend dealing with Ken.

This dealership is great and so accommodating. My salesman was Andrew Franco and he is down right the best. He is truly honest, sincere, down to earth and has such a great personality. He didn’t make me feel pressured lnto purchasing anything. He educated me in everything l needed to know about purchasing my Mercedes. He’s Ace’s all the way.

Great showroom, service, and knowledge base of MB brand. Andrew Franco has been working with us for 7 years now. First class service with a genuine effort to create lasting relationships. This approach is the gold standard. It’s not just about the sale, it is the whole experience in the short and long term.

Great customer service. Treated with the same respect as someone driving a top of the line Benz. Barry, at the service desk is a grade A professional.

Wish I would have read the reviews prior to taking my Benz to get serviced.
I purchased my car here 3 years ago and I must say it was a great experience, but that’s how they get you. Once you purchase the car you’re on your own.
HORRIBLE CUSTOMER SERVICE.
No one ever returns your calls. Every time you call you get passed from person to person. Apparently they don’t communicate internally and everyone has a different story depending what department they’re from. They are extremely rude as if you aren’t paying top dollar for services.
. Left messages and have yet to receive a response.
Go to englewood they have a much better team.

STAY AWAY!!! IT WAS A HORROR!!! THE WORST EXPERIENCE EVER!!! TRAUMATIZING!!!
Giving one star bc it’s needed to leave a review
I’ll make this as short as possible…
I dropped off my 2010 GLK350 December 4, 2015 for maintenance & a clicking sound I heard whenever I made a turn or hit a bump. I get a loaner I’m happy expecting my car back the most 2 days later.
I get a call a week later from JOHN SKOPETOS saying it was my transmission. Fine I agree to all of his suggestions. After being as patient as can be, I ask JOHN SKOPETOS at least 10 times before I picked up my car on January 8, 2016 (a month & 4 days later) if everything was fine he assured & reassured me everything was great he drove the car no issues to worry about.
I pick up my car Jan 8, 2016 only to take it back Jan 9, 2016 because my car now trembles as if it’s from the ‘30s. My screen also has lines going across it which weren’t there before! I get a loaner & again get a call a week later from JOHN SKOPETOS saying it was my engine. By now I’m upset, impatient & very skeptical of their «work». 2 wks go by JOHN SKOPETOS calls me & tells me my car is ready they fixed the engine, the screen but now my driver side door does not lock!!! they fix that too!!! I go in January 22, 2016 (6 wks 4 days later) January 23, 2016 driving to work I get cut off by a jerk I go to honk my horn & guess what!!! THERE’S NO HORN!!! Which also was fine before I took my car to PRESTIGE MOTORS. To make matters worse the check I wrote Prestige of 1,147.42 (thank god for warranty) the 1^st time I picked up my car I understandably so cancelled through my bank which I communicated to JOHN SKOPETOS he agreed & understood my car was back at their shop the next day! While my car was still there for 3 more weeks they send me to COLLECTIONS!!! I’m receiving harassing calls at all times day/​night while my car is still being «fixed» by them!!!
I take off from work head to Prestige talk to a manager named ANTHONY who was a total jerk! Told me it would take 2 – 3 days to fix the horn a loaner would be provided ect. I LOST IT! I WENT OFF! I couldn’t believe that after all that «work» (totaling $ 11,200.22-again thank god for warranty) all that time they still couldn’t get it right!!! I called the police filed a police report they fixed my horn in 40 mins & didn’t charge me a dime!!! Even the police officers agreed & said if they do take them to court! I was beyond disgusted. The embarrassment, the aggravation, day off from work, the constant back & forth, milking my warranty benefits, their attitude as if I was the problem ALL OF IT WAS JUST DISGUSTING!!! DISGUSTING «HUMAN BEINGS» DISGUSTING SERVICE!

Me: Hi, I am interested in the G550 or G63 for the winter.
Salesman: How about this GLE Coupe? It’s a brand new design.
Me: I actually have my heart set on the G series.
Salesman: Ok, sure. Let me go in the back and find some options for you.
Salesman: Sorry but there are no G’s in stock right now but there is one GLE AMG. Would you like to test drive it?
Me: Um… when will you have a G in stock to test drive?
Salesman: Not sure.
Me: Ok, could I get your card and you can take down my number to reach out to me when you have a G?
Salesman: (takes down my number) — Great! Thanks for coming in.
…crickets…
(8 days later) Went to Benzel-​Busch, test drove both options that day and purchased from a salesman named Jeffrey Acosta.
Now 2 months later, still no call from Prestige…

Worst experience all around with sales and service. After avoiding this dealership justified by our last bad experience we decided to give Prestige another chance due to the convenient location. I waited 10 days for my appointment, car was in the shop for ONE week to replace a rear passenger door handle. After the week I went to the dealership to pick up my car. I got my keys, went to my car and went to look at the work to see THEY NEVED FIXED MY DOOR HANDLE. Incompetent, arrogant and overpriced!!! I called up Benzel Busch when I got home. They picked up my car the same day and dropped off a loaner. They repaired and returned it the NEXT DAY! This is such a shame that the dealership that is practically in my backyard provides such bad service that we need to go elsewhere and further.

Went to test drive a GLA 2015 4w. The salesperson was as excited as a cement block. No emotion; just simple answers to our questions. No elaboration, and no sales pitch to interest us in another car. No f/​u up calls like other MB and Audi dealers were doing, to make sure we would buy a car from them, and be satisfied. I’m a physician, that can recommend other physicians to buy from this dealer – unfortunately, I guess the salesperson is very wealthy and doesn’t need any sales, or he was/​is about to be fired, and who wants to go beyond the call of duty when you know the latter. I think Marquis in Brooklyn is giving me a good deal, and that’s where I’m going to take my business. I’ll write a review after that experience; recommended by another colleague of mine… This place wasn’t a very good experience at all, and I would stay away from here.

Worst experience ever at their auto body department. No one answers the phone. No one follows up. A 4 day repair took 3 weeks. Overall def not prestige

So here we are again, I was promised in May when I leased my third new car with Prestige, that they would pay for my mileage overage on my last lease which was $ 200.36. After eight months, several emails and phone calls, I eneded up paying it. It is not the end of the world, I can afford $ 200.36, but when you make a promise, keep it. I am annoyed.

After months spent building the perfect E class on
, I finally finally made it off of the internet and into a dealership — including Prestige’s most recent Open Haus event.
As others have mentioned, the dealership’s showroom offers a striking initial impression with a beautiful display of their various vehicle models with the coveted AMG versions and G class vehicles displayed on the second level.
The event was busy but the atmosphere seemed open and inviting as customers freely browsed the displayed vehicles while interacting with sales staff on features, pricing, etc.
Despite the hectic pace, all staff members that I encountered were warm, welcoming and consistently helpful but not overbearing.
I intended to simply browse as I still had a few (actually a million) questions. Luckily I was helped by Adam Solomon, who patiently and expertly answered all of my many questions (who honestly has a dozen questions about the Panorama roof? I did).
However, Adam remained attentive, accommodating and committed to finding the perfect vehicle to match my preferences even staying beyond official closing hours — a gesture that was much much appreciated and drove my decision to proceed with purchasing.
The next morning was quick and efficient as I completed my purchase, and tied up any loose ends before moving to Finance where Kristen pleasantly reviewed all of the financial options and details. Shortly thereafter, my new car arrived and Giancarlo patiently took me step by step through every feature, bell and whistle before I departed.
Overall, I’m extremely satisfied with my experience at Prestige.
Adam and the team exceeded my expectations and I only wish I’d come sooner!

Beautiful dealership! I was so impressed by the amount of cars and trucks in their showroom, including the AMG section. Unfortunately, that’s where the great experience started and ended.
After browsing for about an hour (I know absolutely nothing about MB), I hadn’t been offered assistance from any of the 10 employees I counted between the floor and the back offices. I even had to squeeze by three middle aged male employees (whom where chatting while drinking their coffees) in order to take a seat inside a white E350 Coupe.
After setting my eyes on a SLK Roadster, naturally, I had questions. Simple ones; as in, «Can I make an appointment for a test drive?», or «How come MB cars don’t have safety testing ratings?» I approached the front desk and asked the associates if there is anyone who can answer a few questions about a vehicle. The epic answer I get is, «We’re short [staffed] and closed.»
It’s 5:55 pm on a Saturday. I walked in at 4:45. It takes two Tylenols and at least a half of a day to purchase a car, and I didn’t ask for someone to answer a couple of questions because I intended to purchase the SLK an hour before closing while most national banks are closed. Use your noggin’ people…
Sales Associates: Take a second to realize the proper etiquette would be to say, «I’m sorry ma’am, we’re about to get ready for closing, is there a particular question I can help answer for you, or would you prefer to have one of our associates call you first thing on Monday?»
Management: Well equipped, we’re talking 80K-​130K vehicles here, not economy value Kia’s. Get a grip on it Prestige – customers are paying for a superior luxury vehicle with matching superior luxury service. I’ve had better customer service buying a low fat ice cream cone from McDonalds.