Office Depot

This place is closing down at the end of June (6÷25÷16). When I walked in during the store closing sales the prices were not very good. Staples is much better in general than Office Depot.

This place is great! Never had a problem at the store. Great prices plus they price match as well which came in handy when i had to purchase a toner. I’ve come a hand full of times & had no issues. But i do feel bad for the associates because they do have Uptight/​Rude, noxious/​customer which i seen at the store quite often!

The store showed me a perfect example of how you can have completely different experiences, based on what services you use from the store. I was hesitant to go here seeing the many negative reviews, but I was looking for an office desk chair. When I went in the store to look there were several people around to offer assistance, someone helped me find several chairs that could possibly work for me. I purchased a few office supplies. No problems that day everything went smoothly.
A couple weeks later I decide that I want to order one of the chairs I saw there. There is a special offer online so I go to order it online. Nowhere during the entire process did I see any option to have the chair assembled in store. So, after I had ordered it online I call the local store to ask them if it’s possible to have assembly. I was put on hold for so long that I just ended up hanging up, tried again and the exact same thing, no one ever comes back to the phone. Finally speak to a girl who says she checks with the manager and they can assemble the chair for one dollar, yes one dollar. Of course this doesn’t sound right but OK whatever. I’m supposed to get a callback when the chair is ready. By the next day no call so on the phone I go again. This time the manager says that he did get the girls message but the chair hasn’t been delivered to the store yet. Um, what? When I ordered it online it clearly said that the chair was in stock in the store. The manager says he’s confused by this and he’ll have to get back to me. I told him that the girl had said the assembly would be one dollar and he laughed, he said the assembly is typically eight dollars but because of all this confusion they’ll do it for half price, four dollars. OK, four dollars, even eight dollars is fair enough so that’s no problem, I think it’s very nice of him to offer the discount. Again I’m supposed to get a callback letting me know if the chair is in fact in store or if there will be a longer wait for it to be delivered to the store. But I’m happy enough because this manager was nice, offered a discount for the confusion, so things seem to be getting right on track. Wrong.
Again, no call back by the next day so I call again and am told the chair is there assembled and ready for pick up. I make the trip over to the store, only to arrive and find the chair there still in the box not assembled. The man at the front counter calls another sales rep over who takes a look at the form and just says it doesn’t say assembly on the form. I try to explain that I called the store and was told it could be assembled and in fact was assembled and ready for pick up. I explain about the runaround and the confusion on the phone and then I’m getting frustrated. This guy does not seem concerned at all. I told him what the manager said about the assembly discount, so he goes to talk to whoever the manager on duty at that time is. When he returns he says that the manager said they cannot offer a discount and that the discount would never be offered so whoever told us that would be in trouble. What kind of ridiculous lack of customer service is this? I was getting more annoyed by the minute.
Not only did I go down to the store only to find my chair not assembled, but I’m not getting any customer service here at all. The service rep made a comment about how they have a list of rules in the store and they can’t change the rules. I do understand that customer service reps have to follow rules put out, so I’m not blaming this one person on the bad experience. Clearly there is a lack of communication among the staff at the store, and the general manager needs to get on top of fixing that. You can’t run a successful business by leaving customers hanging on the phone, having one manager say one thing that another will just contradict, having sales reps who don’t give a damn if you’re unhappy and not doing anything to make up for such a mess.
He didn’t even offer to assemble it that day, which would seem like the thing to do after all the run around they gave us. Basically the only nice thing he did was carry the box to the car. The two stars is only because the initial in store experience went fine and there is a good selection of products. I’d put it down to one star based on this experience. I would not return here due to this experience, there’s several other office supply stores in the area and I prefer to feel like the store values my business.

The pluses — they agreed to accept my OfficeMax returns.
The minuses — the guy at the register was so dour and never cracked a smile the whole time. Then, he rang my returns up incorrectly and was annoyed when I called it to his attention. Sheesh!

Worst customer service ever… Not enough cashiers, took 20 minutes to get someone to unlock a $ 29 headphone & when he finally came over he acted & sounded annoyed.
Won’t ever step foot in this store again!

Suck a big space for what. Sometimes u get a good deal sometimes u don’t meh. It is however better then going to sraples

I’ve never had a poor experience here, but then again, I only shop for supplies here. I have never used any of their services and I don’t really ever plan on it either. I’m also a big proponent on finding things on my own, so I never ask for help. I can also read and make inferences, so that means I can find whatever I need by simply reading the signage for each aisle.
I’ve worked in offices where I was in charge of purchasing office supplies, so finding ink is not a problem for me. The layout of the ink area is standard and products are not hard to find.
I’m just confused as to why this place gets such low reviews. It’s a standard Office Depot and everything is where it should be. I guess if I were less competent at finding things or not as patient when asking for help, then I’d have an issue.
Take it easy…

Just weird vibe when you in there places seems emptied. A bit over priced. They asked for help but got mad when i said no thanks.

Like most Unilocalers I agree this place is horrible. The service is terrible and forget about asking any questions because your better off just wandering around. Went with a friend to drop off electronics for recycling and ended up standing at the entrace for ten minutes while a cashier started blankly at us. Eventually a supervisor came and told us just to leave it there. Idiots

Awful place. Worst service ever. Dude named John at the print machines kept scolding one of his co-​workers like he was a third-​grader. Absolutely classless place.

As of late they actually make it a point to greet you when you walk in and ask for help. If I’m going to an office supply store, I hope I don’t need help… at least not that kind! Usually I know why I’m going into this type of store.
They offer a program for recycling old computer/​electronic equipment, I think it’s a great deal. However, when you walk in and ask for a recycling box for tech equipment they look at you like you have 10 heads. Then when you drop it off it gets even more confusing. Thankfully my town just put in a dumpster for this kind of stuff so I won’t have to deal with that stuff anymore.

Just as fellow Unilocaler Deborah H. Pointed out a few days ago… no service, no help, no nothing. I stopped by after visiting Trader Joe’s and price check a few printers. At least I gor my research done without being pestered by salespeople. But what if I wanted info? Hmmmmm…
Nope. Won’t be back.

No service, no help and when a number of us finally did get someone he was clueless on how to find the right ink for the printers-​at least 3 people walked out of the store without buying anything…
staff were all walking around with headphones on which made them look like they were listening to music rather than helping .
Not a place to go, run up 17 to Staples, way better