Lord & Taylor

Called the woman’s department today at 4:18pm the woman answered the phone and I was asking if she had a dress in stock that I found on line. She asked me for the Web ID # of the dress. As I was about to tell her she said can you please hold for a moment. 13 minutes later she comes back on the phone and asks me for the web # then said can I have your name and number and I will call you back in a few minutes. I give her my name and number which by the time I did she could of looked up the dress. I waited until 6.:06pm no call so I called back only to get no answer. I guess they didn’t need my two hundred dollars which would of turned out to be about 350.00 if they had the dress I would of gotten my shoes and bag there. Sorry Lord and Taylor. You lost a valuable customer.

I tend to shop at Lord & Taylor for dresses. They always have such beautiful stuff.
I had a wedding and a gala coming up and they were having a fantastic sale. I could have bought 1 dress for both instead of 2 dresses, but I couldn’t make up my mind and there was such a discount, I ended up buying 2 long ones.
One dress was 2 pieces. Black and white. Crop top. Long black and white striped fluffy elegant skirt. Hard to describe. Very beautiful.
The other was similar. A long dress with a black and grey modern pattern with pockets with black mesh at the waist and all connected to the black top.
We needed a hem on both and an adjustment to the mesh because there was too much material. The first tailor didn’t really seem to care what my mom was saying about the mesh. My mom continued to stress that the mesh had to stay flat. The lady didn’t seem too interested. My mom and I commented about it when leaving, so we weren’t that surprised when it didn’t come out right.
I wore the black and white striped dress to the wedding. It came out perfectly and I received a ton of compliments.
At the time I picked up that dress, I tried on the other as well. It was still wrong. The hem was good, but the mesh had this big roll going on. It was like a fat roll, but of mesh material hanging down the back part. Very unflattering.
They called down a different tailor. I understood that when I moved the mesh would crease, etc., but I explained that when I was standing still, it should not have mesh material hanging loose like that. She understood. If they were unable to make the adjustments they should have said so from the beginning. Not her fault. She said she would fix it.
I went to go pick it up this weekend and it was much better than the first time, but there were all these weird crinkles in the material. It looks like I had a bunch of back flab of mesh. Still too much material. I’m thinking it was a lost cause from the beginning, but the 2^nd lady did the best she could. Once again, should have said it was something they weren’t able to do and I just wouldn’t have bought it.
My mom was ready to be in fight mode asking for a refund, but the manager Denton was very understanding from the beginning and refunded us for the dress and work done. Thank you! Denton & customer service gets 5 stars from me.
I love the GSP, and am hovering on a 4 star review, but there aren’t really enough dressing rooms, which often get crowded. It’s like Christmas Time every time I get to this mall. Sometimes it’s hard to find a working/​available cashier too. There’s too much waiting and wandering around to be a 4. I’ll still come for dresses though!

The Jewelry department needs more associates. Terrible service. The Alex and Ani section is small and crowded and has ONE sales associate who was huffing and puffing at customers who were asking her for assistance. It is a week before Christmas how is ONE associate running the most sought out for section in a department store?! I had a whole trip planned with my boyfriend where we would get my Christmas gift together. We waited for 20 mins while the sales associate bumped into me twice pushing me out of the way before even saying hello. I asked her a question and she told me to go to the Michael Kors section where she claimed they had another Alex and Ani section. It was a small table that had three bracelets on it. I went to go back to tell her where to shove it, but instead I found her behind a different jewelry counter putting her hair up. For someone who is so knees deep in customers she certainly had time to perfect a well executed bun in her hair.

Ysabel and Latoya in the BCBG department are the best. I needed a few specific garments and they went above and beyond to make sure I got them. They were extremely helpful. I give them 5 stars for the best customer service.

This is by far the lousiest store customer care wise. I went to the store in Fashion Center and previously at Willowbrook mall. I purchased a Lauren top and wanted another like it. The lady at Fashion Center was solicitous and even looked in the computer to find it for me. Now, this is my third L&T in a 3 hr span and btw I am a longstanding customer. When I got to Garden states store, the blonde lady with a heavy European accent said and I quote «Oh, it could be anywhere, just look in the racks» No attempt to verify that they in fact had the top… ANYTHING!!! She was dismissive and could not be bothered. This is why more and more stores are going under. To think I can get better customer service at Walmart explains why they keep growing.

I love Lord and Taylor and their big selection of high end clothing. The men’s selection is nice and big and typically has a few great steals if you are willing to work to find them. The Children’s section is small but has very nice stuff, especially Polo, for decent prices. The staff can be fairly clueless though as it took 15 minutes to check out as the cashier couldn’t figure out how the gift boxes worked.

I like the sales at Lord and Taylor a lot but this location is smaller than most (at least so it seems). The dress and women’s clothing department staff were great but the shoe department was forgetful and at times even rude. They have a great shoe selection too so that’s a shame!

The shoe department at the Lord and Taylor could be better but sales associates tend to be slow and forgetful. I went in to exchange shoes, I handed my receipt and the shoes asked for a different size the sales associate went on her way. 5 minutes, 10 minutes, 15 minutes and I was still waiting. I go back up to the register and my box of shoes and receipt is still on the counter!(Mind you she was doing and kept doing nothing the rest of the time) I ask the sales associate if she went and she said she sent someone (yeah, okay). She calls over another sales associate to go look for the shoes. And i wait again… 15 minutes later he surfaces and I’m informed they don’t have anymore in stock, fed up I ask for a refund she tells me I have the incorrect receipt after fussing 8 minutes with the receipt she tells me its fine, and my money will be refunded at the Fine Jewelry Dept. I don’t know why they can’t issue you the cash right away. And so I walked over to the jewelry dept and got my money back. Glad that torment is over with. Stay away from these sales associate in the shoe department they are completely clueless!

I like this store, it’s convenient because I don’t have to go into the mall to get in and its close to a parking lot. Most of the merchandise is quality. They offer a lot of coupons if you subscribe to L&T email. Employees are generally nice and have gone out of their way on several occasions to help me above and beyond the call of duty.

The Men’s section lacks vision at the Garden State location. The designers are laid out in an odd way that is not conducive to an appropriate flow. I prefer layouts where designers are organized based on average price point; the more expensive the designer, the further back its located.
The Ralph Lauren Polo section is large, on par with the section in Macy’s. But if you’re into a more contemporary look, the selection is thin. It seems this location caters to an older clientele.
The sale racks are centralized and organized by size, not designer. If you have the time, I would suggest going to Macy’s instead. If you have the budget, give Neiman Marcus a gander.
I’d rather not…