Lighting Superstore

I purchased many lamps for 4 rooms of my home from this store following several trips. Though their in-​store inventory is not huge, it is very important the customer sits down with a lighting consultant because they can order from all major suppliers and often there are more options than the web site indicates. Pricing was extremely favorable, in my opinion, and usually beat their on-​line prices. They can’t control delivery times from manufacturers, so the customer needs to be patient with the process (like ordering fine furniture). Their return/​exchange policy was very fair. The store’s computer inventory system is not perfect, so large orders can confuse them, but simply keep track of your receipts. I had a very positive experience overall and will be returning to this store regularly.

I would give no star if possible. Was so thrilled to find quality lighting at decent price, was promised it was in stock as we were under construction. That was in August. Soon after placing order we were told item was out of stock. It was, couldn’t find it anywhere. So why tell us it’s in stock? Delivery pushed two more times. It’s October now. Was told we would be installed today, at no cost. So what? Guess what? Phone call today to tell us they will see us Monday. Walter was indifferent and kept reminding me about the free installation they’ll do. Walter, your customer service sucks. Don’t take orders for things you can deliver. You told me I can cancel the order. What then do I do with the two lights already installed that match? Bad business.

Best lighting store ever! If you know what you want they can order anything for you and prices are fabulous.

Avoid this place! Their selection is extremely poor and their merchandise is overpriced. I am not sure why they call it a Superstore — it’s relatively small. But worst of all — their staff is obnoxious.
One of the women behind the counter was indifferent to the issue I presented to her — hanging small/​mini chandeliers on a track. The other (younger) one seemed a bit more inclined to help us.
The prices they offered were high. So I bought 2 chandeliers elsewhere and ordered a track from the Lighting Superstore. I left my new chandeliers to Walter, so he could put transformers on them. I paid $ 90+ for that «service» when I left the lights with him on Friday. I was assured that they will be ready for pick up the following Tuesday.
When we called today, Walter was extremely rude on the phone. He kept saying that he has to work with some guy who wasn’t there. He said that the guy might or might not decide to show up later on today or tomorrow. We tried to explain to Walter that we need the lights ASAP, as promised by him, because we booked an electrician’s services for a specific day/​time. (If we were to reschedule, we would’ve been forced to wait for another week.)
Not only did Walter not apologize, he actually snapped at us. He said that «he’s got other things to do» and «this is not a priority» for him. Wow! Way to talk to your customers.
When we reminded him that he promised we’d have the lights ready on Tuesday, he said he’d give us the money back.
If I were you, I’d skip the nonsense at the Lighting Superstore and I’d take my business to Capitol Lighting down the road.

I custom ordered over $ 400 in lighting from this store; when I picked up my products from the store, I asked to open the boxes to look at them to make sure they were not broken, etc. I was told that because they were shipped from California, they opened up the boxes and inspected them upon their receipt, so there was no need for me to do so. Two months later, my electrician came to install one of the pendant lights, and it was broken. I called the store to complain, and asked for a partial refund, as I am located in NY and at 8 months pregnant I could not drive down to NJ to return the lamp; in addtion, it would also cost me a lot of money to ask my electrician to come back and pay him for a second day to replace it with a new lamp. I was basically told that there was nothing they could do for me, and that I should have checked the lamp myself. They also told me they could not give me a refund because they gave me a «deep discount» on the lamp; I told the man I was speaking to that they did not gave me a «deep discount,» as the «discounted price» they gave was the same that online retailers have advertised. He also did not seem to care that I had hundreds of dollars of additional lighting to replace in my home and that he was about to lose out on a repeat customer over a small refund.