Huffman Koos Furniture

Nothing but good things to say… I purchased a dresser, chest, and nightstand for my bedroom.
Initial promised delivery date was changed by the store two days ahead of time… second delivery date was honored… furniture was delivered in 3 hour window promised, delivery men were professional and courteous, furniture was received in perfect condition. «Crystal» is an all star at the Paramus location.

I will amend my review by saying after a year of phone calls they finally replaced the couch. Not sure if the quality will be any better but I will give them a thumbs up on customer service at this point.

I wish I read the reviews before purchasing anything from there! The customer service and delivery is horrible! I bought some of my furniture from raymour then decided to get my bed from Huffman koos. What a disappointment! They didn’t have the bed in stock and told me it would come in 6 weeks later; 7 weeks later I get an email saying its getting delivered tomorrow between 12−4pm. When I called to try and Change it, they said they didn’t have my number and they decided to email me. If I changed the delivery day I would be charged. Took the day off just to have the delivery guys run 2 and ½ hours after their time window coming at 6:30pm. When they start assembling the bed, they realize that ½ the bed doesn’t belong and is wrong and when we asked when we would get the right parts they had no answer for us! Worst customer service I have ever seen!!! Go somewhere else!

Horrible. Sent me the wrong couch and now won’t give me a refund. I have been aging with these people for months. Don’t EVER go to Hoffman koos

I order a set of Italian furniture which cost me $ 3500 on ¹⁰⁄₃. Store manager name is Ken and he told me I can expect delivery by end of Oct. I called them on ¹⁰⁄₂₈ to schedule delivery on ¹¹⁄₃ (they totally forget to call me to schedule delivery) .
Most horrible thing is they called on ¹¹⁄₂ telling me one of their new employee is not well trained and gave me wrong info. My furniture is not ready till thanksgiving !
They put all the mistake on that «new employee» …Also they didn’t allow me to cancel delivery .
On 11/​3, I am supposed to get whole bed and dresser. However, they delivered only a mental frame and store manager called saying bed is in warehouse waiting for 2^nd delivery. I don’t understand why not make it once since it’s ready.
I can’t trust this company anymore. I think they sell the bed with higher price and keep me waiting. My order showing delivery by end oct, now I am about to file complain with BBB.
I am so so so mad at them, I ushould have seen Unilocal reviews before purchase !!! I am ten thousand times regret now !!! Keep as far as you can for Huffman !!

My furniture buying experience with Huffman Koos has been an absolute nightmare!!!
I have experienced several delayed delivery dates, deliveries scheduled without my consent, 2 completely botched delivery attempts. 2 wasted days waiting for one delivery that never showed up and a second delivery of damaged furniture, time taken away from my business and completely incompetent delivery men who arrived without the proper tools to put together a TV console I ordered. The delivery men had to borrow tools from my friend’s husband. It took them two hours to put the TV console together and there is a scratch on one of the doors and one of the doors does not close properly. The only piece of furniture I received needs to be serviced.
2 chests of drawers arrive damaged. The delivery men were missing a wardrobe cabinet that was supposed to be delivered that day, but they had no idea where it was. Then they told me that they were unable to get my sofa in the apartment. I told them that I would call the maintenance man to remove the railing on my front porch to give them more room. The men refused and said that they were only supposed to be there 2 hours and they had other deliveries to make. They then put the sofa back in their truck and left. They also left a mess. They completely scuffed and damaged the walls through the entire length of my hallways. I have to repaint. They also left a mess of plastic and styrofoam debris all over the lawn and in the road in front of my apartment.
At this point I asked for a refund for the remainder of my order which I had not yet received. I was given the run around for 3 weeks, while the store continued to schedule deliveries without my consent.
After 3 weeks of waiting for my phone calls to be returned and speaking with numerous people who couldn’t give me a straight answer, I received a call from the district manager, Luis Shotten, who told me that he would send authorization to the store to refund my money. Of course I was happy that the company was finally agreeing to do the right thing. However, my refund was never processed and after 4 more days of aggravation I received another call from someone named Tim saying that the company refused to refund my money. I’m being bullied into taking the furniture that I don’t even want anymore. I am a very patient and easygoing person. There are few people that have ever heard me raise my voice, but at this point I completely lost my mind. They did offer me a discount, but I no longer want to do business with a company with such unethical business practices and poor quality control. I would rather spend more with a reputable company with ethical business practice.
I was told that I would receive an email with the details of the remaining furniture on the order, which I never did received (several people at the store and in customer have taken my email address). Instead I received an automated message telling me that another delivery was scheduled, again without my consent!!! After everything thing that has occurred and the horrendous customer service and inconvenience they don’t even have the courtesy to call and ask when I can be available. I got another call this morning from a driver telling me that he was delivering and I wasn’t even home!!! And after being refused a refund, forced to take furniture I don’t want and being told that they had EVERYTHING ready to be delivered, the driver who called me said he had only one item on the truck! The nightmare just doesn’t stop!
I called the Better Business Bureau only to find out that Huffman Koos has 129 customer complaints and an F rating. And as you can see there are many unfavorable reviews on Unilocal as well. If you are reading this, please consider other furniture option before you give these people your money. I truly would not want anyone else to be subject to the customer abuse that I’ve been subject to.

My experience with Huffman Koos has been a complete nightmare. Not only did they get my special order incorrect but they couldn’t get the reorder right either.
DON’T WASTE YOUR MONEY WITH THIS PLACE!!!

STAY AWAY!!! DON’T MAKE THE SAME MISTAKE WE DID. Run far away from this scam of a company. They deserve to go out of business — they’re criminals. Please don’t ignore these online reviews. I should have done my research before entering this deplorable business. I can’t tell you how STRESSFUL they will make your furniture-​buying experience. The sales process is fine — normal — beautiful showroom with helpful associates. DON’T BE FOOLED BY THE INITIAL SALES PROCESS & SHOWROOM — it will all go downhill from there. My husband and I were excited to buy nicer, more upscale items than something from Ashley or Raymour. As soon as the «delivery date» got here, that’s when the problems started. ALL OF THE PIECES were broken and damaged. The drivers told us and my husband went up in the truck to look himself. What a mess. We refused everything but when I did, I had to speak with a woman from customer service right then and there. She said «Can’t I just send someone to touch it up?» «TOUCH IT UP???» I said… everything is unusable. So moving along to the second «delivery»…My husband took off work to be home for the delivery that only contained 2 of the 9 pieces. We were told in the store that everything was in stock & we’d have it on a set date — moving into a new place, the date of delivery was key as we needed a BED TO SLEEP ON, among other things. We were told that the other pieces would arrive in 5 weeks or so. 5 weeks??? We would have never made a purchase there if it was that long. To shorten this long and painful story, I was on the phone with customer service multiple times a day for a month until I could get them to schedule another pick-​up of the furniture, refund our deposit, and cancel our store credit card (Wells Fargo financing). You can’t even speak with anyone live most of the time. «Customer Service» is nothing like I have ever experienced in my life. No one knows what is going on, no one can give you any answers. If they do answer you, it’s a lie. I had to call the store we bought from CRYING… yes, CRYING… begging…multiple times… my goal in life for a month was to settle this disaster. I panicked and when you spend 4K on furniture at a SHAM of a business, what else do you do? I talked to multiple managers & customer service associates. Finally months later, we got everything resolved. We got the furniture picked up, however of course the guys came at 7:30 PM on a Friday (window was 11 AM — 3 PM). They were «running late». My husband wasted another work day waiting. I don’t want anyone to make the same mistake we did by going there. Please look up the owner of the company on Google, he’s a criminal. I never write reviews; I feel it’s my duty to do what I can to prevent this from happening to anyone else. We went with Raymour furniture. Not as pleasing to the eye, but at least we have furniture. You’re better off with Raymour or Ashley. I hope they go out of business TODAY… disgusting.

My experiance with this store was not good from the beginning. I knew I should have stayed away, after reading the reviews. I made an appointment with rod one evening. when I got there they told me he had left. I was very dissaponted and was directed to another salesman. I loved the style of their furnature so it was hard to look else where. After shoping with the salesman I told him I can not take any days off so I need to know what day the furnature is coming I picked a few days and they confirmed. Well the furnature came one month later. I was never given any notice from the sales man what so ever. Just the customer service line. The delivery was not smooth at all. The guys where nice but who ever loaded the truck was not that smart I ordered a queen bed the brought king pieces. I ordered a fireplace they forgot it. I called customer service and they asked me if I had a place to sleep. I was shocked. I said no. the representative wanted me to sleep on the floor and deliver the rest of my items in one week. This is horrible service to the max. I told the manager there I was very unhappy and I did not want to have anymore furnature delivered and I just wanted a refund. And I’m still going threw the process. I recommend bobs or Bloomingdale over this place any day of the week. Not at all happy

Horrible. I have waited since May 25 for a chair which I paid $ 900 for. No one has an answer as to what is going on. These are a bunch of idiots!!!

Our downfall began the day my husband and I fell in love with Huffman Koos funiture; namely, a couch, single seater, rug, coffee table, side table and a curio case. I’ll try to control my urge for a long rant so here are the highlights.
1.) We received the couch, single seater, and tables on time. That’s when the happy thoughts ended.
2.) The tables were chipped and the single seater was of the wrong color.
3.) Absolutely no mention/​ETA for the remaining items for the next two months despite daily calls to the store.
4.) We dealt with hostile, forgetful customer service. We repeated ourselves day after day and were given false promises that we would have our answers in the next day or two… for the next two months.
In summary, don’t fall for the trap of their arguably beautiful furniture. Their customer service will make you want to hammer nails into your own head. Their furniture is not worth that pain.

OMG– Huffman-​Koos is a flippin nightmare. The sale staff is weak and inept. Customer service is no better. They do not know how to pick up a phone and inform of delivery. Merchandise ordered is delivered 2 – 3 weeks late on THEIR schedule. They deliver 2 hours after the delivery window, late at night with no apologies. And they deliver DAMAGED merchandise in the WRONG color! So disgusted with this company. I rue the day I walked in– the merchandise delivered is different from what is on the floor. Bet they bait and switch!

Had not shopped at Huffman Koos in years. Stopped in to look for couch. Salesman was patient and helpful. The store is chockfull of merchandise but a bit pricey for me. I am a good consumer and do my research before I purchase. The original price of sofa was more than I wanted to spend and did not have the feet I liked. After I negotiated for 45 minutes I was able to pay my price. I can only hope I get the correct order delivered in a timely manor.

Worst experience of my life. I ordered a coffee table and after waiting for three weeks to be delivered on Saturday it is still not delivered. I tried calling and nothing, I write an email and their response was «We do not work weekends». No one issued an apology and I’m in the process of trying to get in touch with anyone. Forget about a manager at this point. I tried canceling my order and getting a refund and I can see this will be a long tedious process. Save yourself time and aggravation and find another furniture store.

Just filled out a Complaint via Better Business Bureau and NJ State Consumer Affairs. By far the WORST experience I have ever had. Ordered a dining set and a sofa, promised 4 – 6 weeks. It’s been 10 weeks. Got my delivery of the dining set, two wrong chairs and a broken base. Worst part? The customer service is POOR. Refused to give me the manager over the phone because they were «swamped and so busy.» What kind of excuse is that? I understand sometimes things get broken during deliveries, but that is NOT the way you handle it. Their next response was, «Well we have to check with the warehouse to see if it is in stock.» When I purchased the dining set, they actually stated and advertised that the dining set was a brand new model. So now it’s not in stock? If you are going to lie, make it sound right at least. The manager Ken could not even apologize to me in person. I will never ever order from here again.

Drive right past! Horrible Customer Service! We ordered a coffee and two end tables and we were promised delivery the Tuesday before Thanksgiving. That day came and went.
The second week of December we were notified that the coffee table was in but not the end tables. If we wanted it delivered it would be an additional $ 150 for a separate delivery. After a few managers we did get the delivery without the extra charge.
Come January the end tables were finally in. They were delivered and one was broken. Top corner completely crushed. We refused delivery. We called and told them to cancel the order. They actually had the nerve to say that we only had three days to cancel. I just laughed.
February here we are. Tables are in again. Delivery was scheduled for Wed. I advised them I needed a morning time slot. On Tuesday they called and told me I had 2pm-​6pm time slot. I again advised them I needed a morning delivery. They said that’s my slot. I called Wed morning at 7AM and left a message stating that I would only be home until 3:30, please call me back and confirm that you have received this message. Of course no call back. I called again when the store opened. Spoke to a very rude woman named Sasha. She told me it didn’t matter if I left a message or that I had told them I wanted morning, my slot was 2 – 6 and if I am not home when they come it will be another $ 150 for them to come back.
I asked for a Supervisor. Was passed to Ken. He also advised me that even though I told them for an entire week that I would not be here in the afternoon that the truck has been loaded and that’s my time slot. I asked where I was on the list of deliveries. I was told #15. I asked out of how many? He said I don’t know and reitterated the $ 150 charge if I was not home. He offered me a call from the driver 1 hour before delivery. I accepted and asked for Ken’s supervisor.
His name is Louis Shotten. Sasha will email him to call me. Well that never happened. Luckily they called at 1 and were here by 2. I will never, ever purchase a thing from this store again! Save your time. Save your money. Shop elsewhere. Their customer service is the pits!

My husband and I just bought the love seat to match our couch during the pre-​Black-​Friday sale. The love seat is the same great American-​made quality as the couch (Broyhill), but beyond that, the customer service at this store was stellar. They’re incredibly helpful, but unlike at other area furniture shops, they’re very low pressure and not at all invasive. You wouldn’t even know it’s a commission based business; they’re very much NOT vultures.
We were able to find help immediately once we wanted it, but they went above and beyond like you wouldn’t believe. Our saleswoman, Martha, found us the love seat at about 66% off, they nixed the tax for the sale, AND since we didn’t want to pay a delivery fee and had access to a van, she and her manager hunted around for us and arranged for us to pick it up at their Fairfield location.
Amazing, amazing service. And definitely ask for Martha!

Bought a $ 2000+ dining room table over a year ago and bought insurance over the table. Not only did they deliver a table that was dented, but despite many attempts to have them replace the dented leaflet, I finally gave up. I bought insurance on the table for 5 years. Recently, the dent got bigger and caused a crack in the mirror portion of the dining table. It is a beautiful piece of furniture so I was very frustrated that this happened. I called the insurance company that they indicated I was registered under and sure enough, Huffman Koos never even registered the table! They sold me a table that they promised to replace the dent in (since it happened on their end) and they never did, and on top of it, they never even registered the table with the money they took from me! When I called two weeks ago, they indicated to me that I would have to deal with Guardian to see if they will honor and register the table. Guardian said they wouldn’t because they need the company (i.e., Huffman Koos) to do it. So I called Huffman Koos and spoke to Sasha who was helpful at first and apologetic, but now she is no longer returning my calls. I called today around 12:20pm and spoke to a very disrespectful and rude individual that kept cutting me off and telling me she can’t help and there is nothing Huffman Koos can do. I basically have to work it out with Guardian the insurance company, even though Huffman Koos is the one that took my money for «insurance» ($ 200 worth) and now just ate it up, stating they will not be able to help. I buy a lot of furniture and have a lot of friends that do so as well… in fact, I was looking to go back there to see what type of sectionals they have but even if they had the perfect item, I WOULD NOT RECOMMEND buying ANYTHING from Huffman Koos. Their customer service is horrible, and they lied to me! They committed fraud and I will not give up on fighting them since I would hate for them to do this to someone else.

Check the Better Business Bureau rating on this store before wasting the gas to go there. Had the worst experience this past year. Ordered an expensive leather sectional couch. What we received was broken and used, and appeared to be from different leather lots as it didn’t even match. We actually found garbage in it from the previous owner. Took months and months to get anything done to fix the situation. This is not the Huffman Koos you remember from years ago. The new owner just bought the name, they did not simply reopen as the quality store they once were.
You’ve been warned!

I’m very disappointed with this store. I bought furniture from Huffman Koos before the bankruptcy and was very pleased with the customer service. They were great at matching the price when I found the same items on sale within six months. We had some problems with the leather sectional we ordered. They sent someone out to fix it twice. When the second time failed as well, they offered to replace the furniture with our choice of other furniture that came up to the same price paid. I don’t know if they have the same policies anymore because they don’t have policies posted anymore. I would like to assume they would, but, since they didn’t have the type of couch I was looking for, I didn’t buy anything. The saleslady who helped us was also surprised that they didn’t have the particular style we were looking for (it’s featured at Restoration Hardware, Crate and Barrel and Pottery Barn). She was even so nice as to look it up online to see if it could be ordered, but to no avail. Too bad.