Greater Alliance Federal Credit Union

Opened two accounts on a Saturday. The following Tuesday the Manager called me and stated that one of my accounts had been closed by her. This was based on some flaky internal policy which she could not really explain very well. This is bad customer service. The account representative who opened my account reviewed all my documentation, made photocopies of all documents and verified all my information. She reviewed a large book of CU’s policies and approved my two accounts. Then had her decision reversed by another employee. They need clear internal policies, which are clearly communicated to their employees. The correct decision for me as a customer, would have been to keep both accounts open and advised me of possible options. They made a decision, transferred my funds to one of the two accounts, then communicated it to me. This branch is conveniently located for me and I used as a shared branch of my MUCH BETTER credit union, which unfortunately is in another state.