Cold Stone Creamery

Ewww … The quality of that ice cream was horrific! The artificial creaminess reminded me of the artificial crap they put in Greek yogurt, because consumer research told them ‘creaminess’ was a key decision driver. At the same time, there were icy areas within the ice cream. The taste of the ice cream was subpar. The mix-​ins might be OK, but it reminds me of a quote from a different industry … «You can’t put lipstick on that pig!»
If you have discriminating taste buds to any degree, stay away!!!

Okay Kids, retail lesson #1: Don’t make people wait to take their money. It irritates them and some may even leave before you have the opportunity to do so. At Cold Stone tonight there were two people on line in front of me and it literally took 20 minutes for me to be served. The employees behind the counter seemed confused and the store was literally a mess with boxes and crates strewn all over behind the counter.
I know a little bit about how malls operate and their rent structure. For Cold Stone to survive in that environment they have to sell a real lot of ice cream. I’m sure that the rent is higher than just about any other location anywhere. Keeping this in mind, I would think that ownership would want to insure that they’re run as efficiently as possible. Clearly that’s not the case.
I guess that I would stop there again but only if no one else was waiting on line. If not, it’s just not worth my time. The two stars were for the ice cream itself which really should be closer to 4 or 5 stars but the experience pretty much ruined it for me and for apparently for them, as well.

Coldstone is my favorite ice cream place thus I have had it from several locations through out different states. I will not recommend Paramus (in GSP mall) location. This location just ruins the whole coldstone experience. I gave this place 3 chances and every time they melt my signature creation ice cream. Employees are not trained well, they can’t work fast and the service is horrible.
Please DON’T go to this location for your first time cold stone experience.

I’ve been visiting this Cold Stone Creamery since 2011 when I began working in the area. I can’t say that the consistency of ice-​cream prep has been rewarding, but that’s probably due to high turn-​over and winding up with a training employee who muddles through my Signature Creation. A few times my Love It size has been close to a Like It — don’t like that — and I’ve had to ask for more ice cream which was obliged.
I’ve been to many Cold Stones in the tri-​state and never been charged for whipped cream, but apparently a few months ago, this particular Cold Stone started charging for it. The first time I raised such a ruckus, the lead team member gave it to me for free, but warned me, «Next time, I’d have to pay.»
Don’t worry rabble-​rousers, I already called the corporate office and gave them my two cents.
Despite Whipped Cream Gate, Cold Stone ITSELF is always fantastic, even when the proportions are slightly off. My last Birthday Cake Remix had a mound of brownie lumped together on one side of the cup, forcing me to re-​mix it myself again after purchase.
The customer service here is OKAY; they’re not always smiling and I’ve never heard them sing (I’ve only heard songs at 42^nd Street and Scarsdale, NY), but they get the job done. Besides, if you stand in line long enough, you’ll hear the Johnny Rockets staff sing R-​E-​S-​P-​E-​C-​T at least once from across the way.
And depending on the randomness of mall traffic, you might be standing in line a while. The wait here is either ZERO minutes or at least 10 – 15. There are no seats, but the Westfield Shopping Center has nice couches and chairs near the Nieman Marcus.

Although small they still have my fav flavors. Yummy to the tummy!!!