Capitol Lighting

I purchased about $ 3,000 worth of lightings from Ariela about a month ago. When the initial delivery was made, the lights had missing parts (2 glass covers, 7 light bulbs). I asked Ariela to deliver the missing parts, to which she responded fairly bearing all the responsibilities. I received a second package from Capitol Lighting about two weeks later, which included 2 broken light bulbs and 2 glass covers, one of which did not have a metal hinge. I, again, spoke to Ariela to get me all the parts. It has been a month since the purchase and I have yet to have properly functioning lightings. I just received an email from Ariela who is telling me call some one else in the office. The lack of professionalism by the sales rep as well as the staff members (if it was someone else other than Ariela that put together the packages) will keep me from ever going back to this store and I highly recommend any potential customers to never shop at this place.
DO NOT GO! STAY AWAY!

We purchased some lights there for our new home. The service was solid. There were not enough sales people so we had to wait a bit to get helped. When I returned to get light bulb replacements the customer service was very good and fast.

Marina or Marella, whatever the saleswoman’s name was is absolutely horrible. She’s totally inconsiderate, rude, rushed, uninterested, and all around horrible; should never be in the retail field or near a sales job. I’m in the retail business and would never act like that to a customer. We ended up leaving and buying from the lighting store on Rt4 in paramus. Capitol Lighting, do yourselves and your business a favor and fire her, never would I step in this store again!

Terrible customer service! Our saleswoman was inattentive and kept leading us to the most expensive pieces in the showroom even after we said no crystal. She then proceeded to help others and was unable to get a price on one of chandeliers we had chosen. We are doing an entire house. After an hour, we left and the next day went to the Capital LIghting on Rt. 10 where Dave Angelo was the complete opposite… bent over backward to help us and he got the $ 10,000 order. Go to the Capital Lighting in East Hanover… night and day in the difference.

Don’t expect to have good customer service!

I purchased all my outdoor lighting and some of my interior chandeliers from them but I will never buy anything from them again. I chose to overlook the «salesperson» nasty attitude at that time but it has come to the point where I can no longer overlook their lack of customer service. I purchased a mirror on their website in the beginning of December and it arrived broken. The same day, I requested a replacement after dropping off the item myself at the local store. At the very end of December I got a call from their so called customer service supervisor with a horrid attitude telling me that the PO for the order could not be found and they gave me the option of cancelling the order or placing it all over again. The whole experience was ridiculous and I felt like I was jerked around and lied to by all the people I spoke to (more than 5 different people at their so-​called customer service center). Do not waste your time with this company and their staff. They will surely anger and disappoint. I am blown away by how little companies value their customers. DO NOT BUY FROM THIS STORE.