Blinds To Go

Barbara our salesperson was great she had a lot a suggestions that were very helpful, we did not feel rushed she took her time to help us. She was also very knowledgeable, we will definitely go back again. (we went to the Paramus Location)

Really rude. Went here yesterday with my mother. She was looking for something with lace and the man said that he «did not know» what lace is. … Also while he was helping us he walked away and started helping someone else. WILL NOT be returning or purchasing blinds from here.

Every staff member was extremely helpful in-​store.
Fast turnaround was also appreciated. I had blinds installed literally in less than a week.

I purchased blinds from Blinds To Go in 2014. Overall, the experience was a good one and the people were pleasant.
I encountered an issue with the blinds on two separate occasions which needed rectifying but, this review is more about customer service and, about ONE particular person, than the quality of the product.
Everyone I dealt with at the store was helpful and pleasant each time I came to the store. Yesterday and the day before however, was a total different story.
A woman, who said that she was the manager, was a customer’s worst nightmare.
She was arrogant and condescending with a passive aggressiveness that was absolutely palpable. For her alone, I would NEVER shop in this store or, for that matter, any Blinds to Go store again.
Happily, there was another person who worked there that turned the entire situation around. His name is «Besik Palushi.» He was and is the person you want to deal with at this location.
Friendly and knowledgeable, he resolved my issue quickly and easily; something this other incredibly arrogant female refused to do.
My blinds work well now, issue resolved.
Because of the absolutely unacceptable and haughty attitude of this woman, Blinds to Go reputation has suffered.

The people were friendly and helpful. They gave us all our options at different price points and we did not full pushed or rushed for time. I had priced the blinds through Hunter Douglas and save 75% by purchasing through blinds to go! It was ready for pick up in 48 hours. We are choosing to hang the blinds ourselves but they do have an option for that service as well.

I joined Unilocal with the sole purpose of writing this review. Had an awful experience with both product performance and customer service. We purchased several sets of blinds for our previous apartment, and were willing to pay top dollar for custom blinds from the experts. What a mistake. We almost immediately had one of the blinds malfunction and when I returned to the store to inquire, they told me that I had purchased the cheapest blind option, basically calling me cheap and asking me what do I expect when I go for the cheapest option. (By the way, nothing is cheap here, even the bottom of the line option is very expensive.) Instead of allowing me to exchange the broken blind for a more sturdy model (of course I would pay the difference) they said the only thing they could do is try and fix it but I would likely have the same issue. Instead of removing the huge blind and lugging it from Manhattan to Jersey (and getting a babysitter, taking out my child’s car seat, putting the seat down to accommodate the blind…) I ended up living with it broken for a couple years. I tried to find a customer service phone number but was never successful in reaching a customer service department. I should have learned my lesson. We recently moved into a new apartment and I went back in to comparison shop. The salesperson was incredibly rude (forget service with a smile, more like service with a scowl!) and instead of educating me on my options and trying to sell me something (imagine that!) she printed out a price sheet and acted like she was doing me a favor. The quotes were very expensive, $ 800 not including tax for 4 blackout shades.
Save your money and go to Home Depot. Their blinds are cordless, custom and inexpensive – I ended up paying $ 300 for a better product and they cut them right there. Oh yeah, and the people are nice.

nice selection and good prices. we got our blind in 48 hours which is a plus.

We had a great experience working with Katleen who was knowledgeable, friendly, and helpful. She was genuinely trying to help us with the selection while providing details about the products, and potential solutions to some of our issues.
The store has a pretty big selection and they custom manufacture at very reasonable prices. The blinds were completed at 11:30 am on Monday, we placed the order Friday night. They were a piece of cake to install and look great.
Overall, great experience from our side.

Poor customer service upon pick up of merchandise. I walked in and the young girl was on the phone. As I stood there it was clear that she was on a personal call and had me wait and wait until she was through with her call. She took care of me, but on her time. I was there on January 30 around 12:15. I was going to tell her «Good luck on your first date!» But I decided not to get into it. I wish young people would appreciate their jobs and most of respect customers. At least the person/​salesman who was young Matt also was very attentive. Keep up the good job Matthew.

I found the sales people to be courteous and professional. Unfortunatley the system in place doesn’t allow communication with the factory in the event you want to change your order. Now I’m stuck with blinds I don’t want

Was very unhappy with the service I received. Blinds to go made a mistake in the measurement of the windows and charged me for it’s mistake. I would never recommend blinds to go to anyone.