Exxel Termite

Terrible! DO NOT USE THIS COMPANY, THEY ARE SCAMMERS AND LIARS. They also continue to send me spam email for years after I continue to unsubscribe and have asked them many times to be taken off their email list.

This company continues to send emails to me daily plugging up my inbox. I have unsubscribed 15 times to no avail. Called Nadia and the owner Eric and they don’t return calls. I know other agents are having this problem.

We had to cancel my appointment inspection, because my kids doctor (who happens to be the Dept Head of Pediatrics at Kaiser) called me, and said she needed to see my kidlet that same morning. We had been waiting for 2 months to see this doctor, and when my husband tried to explain that to the immature female that answers the phone at this company she immediately gave him attitude, and said SHE would call us back to reschedule… we gave her the benefit of doubt, and waited… its been a month. IF YOU SAY YOU ARE GOING TO DO SOMETHING, AT LEAST BE PROFESSIONAL ABOUT IT AND KEEP YOUR WORD. We will now call someone else.

Being in the Real Esate industry, out of all the termite companies Exxex Termite has been my go to Company for all my transactions. Nadia and her team is the best I have ever worked with. Finding an honest termite company is a gem worth holding on too.

We own a triplex and 1 of our tenants called and notified us of droppings they found within the bathroom. Because they the units are joined together, I really needed to get this taken care of ASAP before the termites spread on to the other tenants apartments. I was referred to Exxel through a friend and couldn’t be happier. They were able to come and inspect same day and give us a great quote. Through the inspection, they notified us that the termites were contained to only the 1 unit and that they were confident they could handle the situation before they infested any of the other units. I was able to coordinate and schedule them to come at a time that worked well with my tenants. Great customer service!

The listing agent hired these guys for a property I was representing buyers on. As you can see in the pictures, the work is as sloppy as it gets. The spray painted the new wood they installed and got paint all over the stucco because they were too lazy to take the time to cover it. They broke the garage door which they left broken and failed to communicate with anyone and left trash on the property. You can also see they opted to test the spray paint on a piece of wood trim that is clearly visible to anyone that walks down the side of the house. As an agent that sells quite a bit of real estate, I can’t imagine ever using a company that produces this quality of work. It’s simply terrible and my clients we super upset when they saw this.

Had to come on and give my two cents about Exxel. I had to have my home fumigated this year and it was the first time I ever had to do so. I gave a couple of different places a call through my search on Google and my first encounter over the phone with Exxel was by far the best. They are super friendly and honest. They quoted me a great price and provided excellent customer service. I was pretty skeptical at first about having random people come into my house without me being there, but I was rest assured and given a personal cell phone number to reach in case anything were to happen. Everything was finished in a timely manner and when we came back, everything was good to go. Definitely a good experience and would recommend their services to anyone!

We just purchased a triplex unit and discovered that 2 of the units showed evidence of termites. We needed the property fumigated ASAP as we were still in the process of fixing up the place before hosting an open house. Exxel was extremely fast and efficient in getting an inspector out to us within the same week. They began fumigating the following week. Extremely reliable company that I would definitely use again and recommend to others. Let’s not forget that they will match any of the competitors price. Can’t go wrong.

We were unfortunate enough to have our very first termite problem this spring, but we were fortunate enough to have found Exxel as well :). They provided nothing less than exceptional work for us from start to finish. Not only did they have one of the lowest prices, but I was able to receive 10% off by ordering online. The inspection and fumigation process were performed smoothly and I couldn’t be happier! Staff was very friendly and professional.

These guys are real professionals. I’ve had to do a fumigation before int he past and would take forever to get a technician out to my house just to do a consultation. They were able to get someone scheduled for me the very same week and the turnaround for the whole process was less than 2 weeks! Excellent communication and service, will definitely stick with Exxel the next time I need it.

You are receiving one star because I am unable to give you zero stars!
We had an 8:30AM appointment today for termite treatments, and you need to know that we are truly disappointed with the behavior of the two technicians that were sent out to service my home.
First, they showed up early to the appointment. My husband and I arrived to the home at precisely 8:30AM, and the technicians were already working. Normally, I wouldn’t take issue with this, except that upon approaching my house, we saw the door was already opened.
When I walked into my kitchen, I saw that the window was wide open and then one of the techs closed it suddenly and came around to the side door to talk to me. I asked him if my Realtor let him in and he said «no, there’s a lockbox.» I asked him «Where is the lockbox?» (Because there isn’t a lockbox; it was removed yesterday). At that time he admitted that the kitchen window was open (unlocked) and that he came in through the window.
Breaking into someone’s home is absolutely illegal, unacceptable and dangerous! Nadia from Exxel contacted me to address my concerns and apologize, and it was very disconcerting to find out that technicians entering locked properties WITHOUT authorization is a common business practice with this company.
All Nadia would offer me is her apology (with an attitude) for her HONEST mistake. She claimed to be the company owner and supervisor, but would not discount me for the ILLEGAL intrusion. I did not ask to have the termite service for free; all I want is a discount to make it right. Even after explaining to Nadia that breaking and entering is ILLEGAL, the tone of her voice showed that she didn’t care.
Don’t do business with this company! They will (and Nadia admitted this to me over the phone) try to break into your home to start their work if you’re not home. Nadia admitted this business practice to me more than once over the phone. No sense of Customer Service with this company when they admittedly are 100% in the wrong. So disappointing!

I noticed droppings from the side of our house to which I paid no attention to. It didn’t hit me as a red flag since I am not really sure what termite droppings are supposed to look like. A week following, my dad told us we definitely had signs of termites and needed to act quickly. I called Exxel and had them come inspect within the same week. The inspector was very professional and we were able to have the house fumigated the following week.
Great service in a timely manner. I was able to find Exxel online and their prices are comparable to any other fumigation company. Be safe and go with Exxel.

My team and I have been using Exxel Termite for many years and could not be happier. Having used many other Termite companies in the past, I know Exxel is the best around. Great customer service, quick turnaround times and they always do a professional job.

As a Real Estate Broker, Exxel Termite is a company that I have relied upon for over 8 years. Before that, I was a partner with a broker who used Exxel for another 3 years. Their first order from me was completely professional, timely, cost effective, and communicative! There have many times that I’ve had to request quick work and responses and NOT ONE time did they disappointment me! This is a company I highly recommend and will continue to use as do my agents.

We needed to get our house fumigated by a certain date before inspection on the house. Exxel came out and got the job done in a timely manner. They got rid of the termites on the house and also got rid of the subterranean termites. The inspection came back with no signs of termites. I would highly recommend Exxel for your termite problems!

These guys area great. We purchased a home and they provided the fumigation — great service and no signs of termites/​droppings.
Will recommend to anyone that needs fumigation or help getting rid of theose pesky termites. They are also very competitive with price — will definetely use again. A+

We needed to get our house fumigated because we are planning on selling the house soon and noticed droppings before but never really paid attention to it until now. Our inspection was free and what is worst is that they came on time and I was running about 20 minutes late… they were extremely nice about it which I liked. They also give you a 10% discount which is nice. Had the house fumigated and no complaints here, great service!

Exxel did a great job. this is my 2^nd time having termite problems and exxel was way better than the last company I hired.

I had noticed an area on our front deckthat may have been infested with termites and called exxel to take a look. After they came and gave us a free inspection of the house, they had discovered another area upstairs by a window deck that had been infested. They were extremely professional throughout the whole process and explained step by step their procedure in order to help me stay comfortable with the entire situation. Outstanding service and I will definitely do business with again in the future.

If I could give zero stars, I would.
Exxel termite was contracted by the seller of a property we bought. Their inspection report recommended «local treatment only». I had an independent inspection that DEFINITELY recommended fumigation. I sent our report to Exxel and suggested they might want to reconsider their recommendation. They clearly missed several areas of infestation and damage. They declined but insisted we were covered under warranty for any issues.
Over the next 6 months, we found evidence of termites in several locations and they made 3 recall visits, each time insisting local treatment was sufficient (because that’s all the seller paid them for).
Their last attempt to do «local treatment» was to send a guy into the attic. They explicitly stated in writing that the guy would «treat all areas». When I checked his work, I found over 25 places that clearly were not even treated. They flat lied, did poor work, and figured no one was going to crawl around the attic or sub floor to check them or know what to check for.
After 3 attempts, I insisted the place needed to be fumigated because local treatment had failed. Eventually, even their inspector agreed but «the office» makes the decisions. They generously offered to fumigate at their cost… a mere $ 2000.
No business offers to do work at cost unless they are wrong. I contacted the state pest control board and initiated an investigation. The State investigator immediately found discrepancies in their paperwork, like the inspectors name not matching the license number… things I’d have no way to detect. Also, when the state looked at our property, he said it was clear and obvious based on the type of building that fumigation was mandatory.
Since Exxel had provided a written report to us saying the building was «pest free» (it wasn’t)…they were bound to make it pest free. Exxel had made a sweetheart deal with the seller and was happy to stick us with an infested building.
With pressure from the state, they came out and completely re-​do all their repair work, including completely rebuilding two bathroom floors (the «repair» work they had done was totally shoddy), They also fumigated the building free.
Since it is a 4 unit building, tenants had to be relocated during fumigation. Normally the seller pays for this to be done in escrow, but due the the sweetheart deal, the seller had dumped it on us, and Exxel was denying responsibility, even though state standards hold them accountable to report what is there and treat according to standards. By Exxel agreeing in advance to «only local treatment» at the sellers request, they violated standards and stuck us with the relocation bills.
I insisted they pay. They agreed. Then when I invoiced them, they only wanted to pay half and tried to hold up fumigation to get us to agree. I took half payment, and now I’m suing them for the rest.
When I filed our case, I discovered they hide behind a P.O. box. They refused to pick up a registered demand letter. The address that the P.O. Box is owned by is also the address of another Termite company that is suspended on the Secretary of State’s list of incorporated companies.
NEVER use Exxel. Run away… run far far away.