Big Ben Car Wash

I had the worst experience ever at this car wash and it didn’t have to be.
Dropped my car off at 1 pm for wash wash and clean carpet and mats paid $ 60 was told come back at 4pm.
When I returned my car sitting to the side did not get washed only vacuumed nobody knows who the manager is. Nobody knew where my keys where but come to find out the keys was in the ignition and the car had been running for 3 hrs, and my car wasn’t wash although I was refunded but that was waste of time. Never Ever Again will I go to this place.
Communication skills is poor customer service is bad!

big ben car wash in paramount blvd & harrison st in city of paramount sucks never again i rather go to a self-​serve car wash my own car or at home very bad experienced (- 5 star) from me

No star (s) from me (had to to post this) Poor service and bad attitude from manager… No people skills to resolve any issues… My issue was simple, vacuum the inside of my car right but they couldn’t honor it… I was on my lunch break and had to get back to work but the Manager couldn’t compromise to resolve this Simple Issue…

$ 35 for a wash and wax. High five ;)

Alright they get 1 star cuz I can’t give 0! This was a horrible experience! I just left about 5 min ago and was so mad! I had walked to the bank because they had a line of cars so I thought it would take a while! I come back about 35 minutes later and it’s all done!!! They were suppose to do a buffer wax and everything. My car windows ended up smeared, my interior wasn’t vacuumed, my buffer wax wasn’t even noticeable, I had no scent which I payed for and it had wet spots! I called to talk to manager and the girl refused to let me talk to him. She finally gave in and I heard her talking to the manager. She called me ignorant and the manger told her to say he wasn’t there!!! I heard it all! And this girl kept being rude! So I went in! The girl was still being rude and a nicer manager came out however I told him I was so pissed I just wanted a refund. The manger (who said to say he wasn’t there) came out also but was being an asshole about it! Then I started to cry because I was that mad and I just made my reasons for why I wanted a refund. My boyfriend and this manger were walking away because the other (nicer) manager said to just give me a refund. But this asshole manager told me as he walked away to stop acting crazy! His exact words! Overall was disrespected here which is my biggest problem and on top of that my car looks awful! Never ever will I go back and I hope people don’t go here because u will be supporting a business that isn’t there for their customers! Go somewhere else I’ve never had this bad of an experience!!!

Eran buenos en el pasado. Tengo muchos años iyendo a este car wash pero poco a poco ha ido cambiando la calidad del servicio. Por alli ley un review que dice que hacen la mitad no mas del servicio y es cierto. Prácticamente

Wont be wasting my money here ever again. They half clean your car and get an attitude when you dont tip them.

So I came in and asked to have the interior detail … The sign stated it was 79.99 then the guy gave me a ticket for 129.99 when I complained he said the 79.99 posted on the wall was not offered anymore and that the new price for shampooing the seats only was 100. Once I pointed out there was so such price listed. He grabbed the ticket & signed it for 79.99.
When I returned I noticed the seats didn’t seem clean enough but he said once they dried they would be fine .
Look at the pictures I post & tell me was the 79.99 plus a 5 dollar tip worth it. I honestly would say NOOOO!
If anybody knows of a good car wash point me in the right direction! I won’t be coming back to this place ever again. Rather give my money to a company that actually cares about the quality of their work & customers satisfaction !

I have given them a two star rating as they did at best a great wash but was sold to me as a Cab Only Detail. Paint was cleaned up considerably but they left dirt all over the areas Paid to be cleaned. They bothered to ask what smell and didn’t do that either. I was told an hour and 1.75 hours into Detail of just the Cab of the truck… I asked how much longer and they told me 20minutes longer…

Don’t waste your time. Lack of customer service and doesn’t hold their word of the free car wash they signed up for.

I waited an hour for my car. Apparently it was ready long before, they just failed to let me know. Wtf. Also, I didn’t ask for ‘wet mop’ smell. I asked for cherry. $ 15 down the drain.

Have gone here twice recently. Got the cheapest wash. The service was fast. I did go during the week before noon because we all know how busy these places get right before the weekend. Everyone I Dealt with was friendly. I plan on trying one of their more expensive washes soon.

If you go in the morning mon-​fri you get fast service. They left my car looking really good was left clean inside and out was done very well. I guess you can say since they were’nt busy they take more time with each car because ive gone when there busy. They also offered me a way for 30 $ which my car really needed!

This is the only car wash I go to, has really good prices not expensive at all. The employees there are very nice and helpful, the guys that clean the cars are very hard working I’ve always have had a great experience here. The man that owns this place is such a great person so I don’t know what half of these people are saying about him. I actually seen CUSTOMERS give him a hard time when he’s let people slide with paying less and they want to say he’s rude. Other than that big bens car wash is the best ! (:

I don’t normally have an issue with my car wash but half clean it on my Birthday. .not good at all! Shine my baby up for the celebration it only comes once a year. Good part the problem was fixed and I received a discount.

I dont know what all these bad reviews are about. Take it from me. Ive been coming here since i got my 2010 toyota yaris, and everytime i leave big bens, my car looks as new as it did when i drove off with it from the dealer.

Omg the car looks neat from the outside, but they didn’t really cleaned inside and that’s what we asked for!
There’s trash in the door panel, dust on the dashboard, the carpet is not completely clean,
they did NOT put the «new car scent» we asked and paid for…
Not satisfied at all, and definitely not coming back!

Went to this car wash to get rid of the grit and grime inside and out a few times before and usually had a coupon from supermarket receipts but not this last time. I ordered and paid for the $ 13.99 car wash with the wax (I declined any air freshener) and seriously I can’t tell if it was waxed or not until the next rain… maybe it will rain in a day or two… you know the old saying about washing cars and rain. Well, we really need the rain so everyone should get their car washed and let it pour! :)
Greeter was friendly, cashier was as well but this time they didn’t hand you a card to give to the guy with the tip when your car is done. Car was cleaned, waxed and vacuumed pretty quickly even as busy as they were (cars were lined up to get in and washed cars were being worked on in all available spaces) so nothing negative to report… oh, maybe one small thing, that the dryer guy (is there a better job description?) didn’t say a word when I handed him the tip and dropped my key on the ground and not in my hand. Language and customer service skills can be a barrier I suppose but these things can and should be learned.

Worst car wash I’ve been to in a while. They had a sign out that said the price for a regular wash was $ 7.99. I asked for the regular wash with a new car smell air freshener. The guy tried to up sell me on a wax… no. Then I went inside to pay and was told it was $ 13.99. Ummmm… no. But apparently that was what I asked for. Whatever. I paid and waited for my car. When I finally got in my car it smelled TERRIBLE. They used a cherry air freshener instead. And it smelled so bad I called to complain. Their response? Febreeze. There was no apology or anything. Just, «You don’t have any Febreeze?»
I’m never coming back here. And I suggest you don’t either.

Being a resident of the FABULOUS city of Paramount for MANY MANY years, I remember the previous owners of this Car Wash… my 5 yr old God Daughter & 2 yr old God Son could do a better job… YES, IT WAS BAD! I went there once and ended up driving to another Car Wash right after. Oh & the only Air Freshener they had was PINE… WTF, I don’t even want my car smelling like Pine during Christmas!!!
So, anyways! About 10 years ago, the city of Paramount was saved when new owners of Big Bens Car Wash took over… and it has been the spot to go since then!!!
They seriously do a GREAT job and are so nice!

They did a decent job here.
I like their waiting area, it was pretty warm outside but they have a shaded seating area that cooled me down, luckily, since the AC in my car is being an a-​hole.
They were done fairly quickly, and I did notice the cleanliness of my car after was not what I had hoped for, but it worked.
And the smell they put in my car? Didn’t really get it. It smelled faint, almost as if it was barely there… I guess I can’t really complain on that, seeing as how that’s an added bonus, or whatever.
I’ll come back, but I’d rather be flagged down by a fund-​raising team and pay $ 5 instead of paying 3−4x that much here.