Gray Matter Computing

Not helpful. They were not able to fix my grandmother’s Apple TV and still charged her $ 95. I drove 3.5 hours from the bay and fixed it in 10 minutes. All that was needed was a full reset with the correct wifi credentials. I understand the reason for the charge to come out but I find it unethical to charge for failing to fix something. Only a refund and apology could correct this.

Sadly our dinosaur computer finally died. I was ready to purchase another on-​line computer but Gray Matter suggested we give them a try so we did. Robbie did a wonderful job building us a new computer system specifically to meet our small business needs, one more powerful, more features for less money than the one I was contemplating. Upon arrival our new computer had a slight concern; the four fans inside were too noisy for me so I wasn’t entirely happy. They immediately remedied the problem and transferred the inner components to a quieter tower and it was perfect! I absolutely love our new computer but more importantly the service was great. As Brian stated «we’ll take care of you» and that they did. I’m a happy customer. Thank You!

Was quoted $ 60 to look over my laptop to check a problem it was having. Returned to pick it up and was told there was no way to fix it except to buy a used one of the same model off eBay (about $ 600), swap some parts, and hope for the best. When I declined such an expensive experimental «repair,» they handed me a bill for $ 210 !!! For What? I asked. Was told working on a laptop is difficult. If your job is so difficult… then quote your charges accurately up front — thereby giving the customer an informed choice as to whether to continue with the service order. There is a huge difference between $ 60 and $ 210! Later learned that my computer was under a recall for the very problem for which it was taken in for service and all repairs were covered in a tech bulletin, along with an authorization form for getting the costs reimbursed. Seems that someone in the computer repair business would have found this information while doing their «extensive research» and «hard work.» Total opportunist rip-​off. Ironically, I would have used these guys to set up my business systems as I believe in keeping dollars local. However, it is almost impossible to do when treated this way on such a simple task as checking trouble on a laptop. This actually occurred a while back, yet I still shudder whenever driving past their storefront.

have gone here several times… fair prices and they always fix what they say they are going to fix