DEL JOHNSON AIR CONDITIONING & HEATING

Sooo this company was my second opinion for our gas furnace. We initially had Franks come look and they couldn’t figure out what was wrong with it but suggested replacing the gas valve priced at $ 400 but said we should most likely trash it and get a new one since it was falling apart and hazardous. It’s an older furnace so we didn’t want to dump a bunch of $ into it if it wasn’t for sure the issue. Then Del Johnson came out and I expressed my frustration at Franks lack of knowledge and said that the heating unit seemed to look pretty well kept and I didn’t feel that it needed to be replaced. They told us basically the same thing Franks did and quoted us a new unit. They said the pilot light was «inconsistent» and would start out strong then dwindle and shut itself off after 5 minutes, and I could see that happening when I watched it try and start up. Blue flame turning to yellow after 5 mins or so. Del Johnson also said the unit looked rough and hazardous with soot build up. So we decided to wait and have a retired HVAC mechanic take a look. Turns out it was our god damn gas regulator on our propane tank… and then he just needed to adjust the gas to air ratio. It took him 45 minutes to do this and clean the pilot (which neither of the other companies had done). And now our furnace is running like brand new with no issues… So thank you for taking my $ and treating me like a moron because I’m a female. Glad I trusted my gut instinct and got a third opinion. Our mechanic also said that our unit looked to be in good shape and could potentially last us another 10 years. WTF Del Johnson?!

Had a prior air repair person from a different company come out over the summer to fix my heating and air unit, they bypassed the circuits to get the AC running, but did not fix the unit. No heat during winter. They did not comeback to fix it when called! Luckily my Aunt had heard about Del Johnson, and that it was a good company that could fix the heating and air unit right. They were very professional, knowledgable, and knew exactly what was needed to get the unit fixed. I had heat within the week. Would recommend them to others.

We had a HVAC system installed in our home over a month ago by Del Johnson and I was very pleased with the professionalism and courtesy of this company. They ran into a hiccup with the layout of our old home on the first day and immediately called Paul to come down and trouble shoot the issue to ensure the appropriate solution was found. They worked efficiently and took care in cleaning up each day. I appreciated their attention to detail and their friendly staff. It’s nice that some companies still value punctuality and customer service!