LensCrafters

They really need to work on their customer service skills. Stopped in with a pair of old frames that had a damaged ear piece. After waiting nearly half an hour and getting bumped in line an employee reluctantly came to see what I needed. When I showed her my frames she simply glanced at them, asked me how old they were and then told me about the «one year warranty» and proceeded to inform me in a rather uppity tone that «LensCrafters does not do frame repairs» or «just sell parts to frames». She then shoved my frames back into my hand and told me I’d have to buy new glasses if I wanted new frames.
I’ve bought my glasses at LensCrafters for years and this is by far the worst service I’ve ever received. I doubt I’ll ever use them again. Btw… Last time I bought three pairs that cost me over a thousand dollars out of pocket.

Came here to pick up contacts with an expired prescription. I was in the process of switching insurance and explained I just needed a couple boxes to get me to my next appt. the staff was extremely helpful and the dr extended my prescription allowing me to buy the contacts. The only reason this review is 4 out of 5 stars is because the receptionist answered several phone calls in front of me and spent time dealing with their issues basically putting me on hold. I spent enough time in customer service to know that you Always help the person in front of you before the person on the phone especially considering I had cash in hand just trying to pay and get out of there. Easy mistake to fix though. Overall great experience

They have a good selection, attractive well lit stores, and helpful staff. But they are pricy. Whenever I’m there, I hear people completely shocked when they hear the total cost they’re expected to pay for their glasses. I’m used to it because I’ve had bad eye sight my whole life.
I’ll probably pay about $ 1000 bucks (minus 30% if they still have the triple a discount) for new glasses next year. I wear my glasses all the time and am very myopic and so it’s worth it to me to pay good money for glasses.
If you’re looking for anything like a bargain, look elsewhere. They finally got the super thin high index lenses, so I can get my lenses here as well. I recommend $ 100 frames from Warby Parker for those people who aren’t very blind and Lenscrafters for severely myopic people like me who care about style.