Firestone Complete Auto Care

Been to this location many times. The last 2 times made us realize they couldn’t be trusted. The woman there appears to be trustworthy but there is one man who has told us now twice things he said were wrong with the car that were not. First he reported we needed a new battery. Took to a battery tester and it was in excellent condition (no issues months later). For some reason we still went back. The same guy reported we needed new tires (tires are a year old). Told him that was not the case. Within hours of getting home, we had a flat tire … Leaky valve. Did not leak before!!! The car was driven with low air long enough that the tire was ruined. Seriously, not happy. Firestone agreed to put a cheap tire on to replace it… but my tire that was ruined was not a cheap tire! I will not return. These faulty up sales kill credibility! I was told by the manager they are in the business of sales… but really they should call it auto service since they are servicing cars (not selling things to customers who do not need them to make a sale and a larger profit).

Okay, out less than 30 minutes only a few customers. Compared to the dealer, quick service!
Dealer charges less, but they may say I needs something else. I have an oversize vehicle, but I would decline the 9.99 inspection, which is not on the invoice directly, but as a labor discount, my invoice for you to see. Close by to my home, but I check my oil every 4000 miles, so the price vs dealer, which is far away, service is good & friendly. I recommend this business, I stand behind my rating, I try and be honest, so people can really try other places. i hope they continue their service, recently new location in papillion.

Unfortunately, we have had a number of car issues (flat tires, worn brake pads, etc.) so we have been there more than a few times. They typically get us in right away. Their shop is clean and the sales people/​technicians are friendly and helpful. I like it because it is not as busy as other places so I can get in and out pretty quickly. I am a fan so far. Hope they can continue their great customer service over time. I would recommend!