Subway

This is the worst costumer service ever !! I have been here 2 times and it’s horrible the guys working there look like they don’t even want to work or be there… I order a tuna sandwich they put very little tuna. When you ask for double they still don’t put enough and charge you for double ingredient … My sandwich was literally made with no love what so ever :(it’s lie they just threw everything in there so I can leave lol never are we coming back here … I’m very disappointed

Terrible Subway. We went to eat after a basketball game. They wouldn’t let our boys use the restroom because they claimed they didn’t have one. They gave them moist wipes to clean their hands!!! Don’t go there unless you eat your subway sandwiches with dirty hands!

I was here to go to the library which is the only library in the SFV to have Thai books. It didn’t open till 12:00pm so I decided to grab a bite to eat.
Wow everyone here seems to hate the employees here. I had absolutely no reason to dislike this place. I think my sub-​maker was English-​limited but it was still alright. She understood everything I wanted/​needed.
She also loaded my sandwich and it was huge! Love the sandwich that I had, the server was also patient as to my request of «everything on top except for pickles,» and something else.
Not much to say. I came in around 11:50AM and there was not that many people. I’m surprised this place has such a low review, but perhaps they came on a different day with different employees. All I can say was that I was lucky and I was satisfied!

I couldn’t give this subway a stars but I had too to continue my comment. The girls were really rude. I work at a subway myself so I know how things should go and they were rude about how I wanted my salad I asked her if she can put my chicken in the toaster and she said she can’t put it in which I didn’t understand why she couldn’t. No good customer service. Maybe if they dont want to work there they need to get another job !

On Friday I went to buy some sandwiches and they payed me wrong I had a coupon for free guacamole and it turns out they payed me a foot long with guacamole and a six inch and I payed extra and I called and talked through the phone and I asked to talk to the manager and she told me her name was Leslie and I told her what happened to get my money back and she didn’t want to give me back my money and I told her I wasn’t gonna eat their again and I told her that if she didn’t give me back my money I will leave a bad review and she was so mean and she told me that it was ok to go eat to another subway and hanged up the phone and she didn’t have a professional attitude to be a manager I well never be back to that restaurant I think the owner should have better service and pay attention to what her employed do I will never come back to this place a.

lacking customer service. maybe not the best idea to be serving people their subs with an attitude, leave that at home. My sub wasnt even made the way I asked them to. Work on your customer service it is lacking!

Worst customer service ever. Walked in there on a sat night around 10pm and cashier said to me it was already closed.

The customer service suck here. WORST EVER. It seems they do everything possible for you not coming back here. 2 times was here — both terrible service. Don’t try to save time and go to other Subway.

Worst customer service EVER! They do not greet you when you walk in nor when you get to the line! ALL I GOT WAS RAISED EYEBROWS LIKE WHAT DO YOU WANT! I’ve been here several time for convenience! I think it’s time to change this!
This owner needs to care about the it’s branch a little more and pay attention to its employees! If you don’t like your job so much that you can’t fake a smile then find something that makes you happy!

I’m really irritated with my service at this location. My sandwich artist sucked. He was rude and didn’t even say hi or thank you. I had to repeat myself more than a few times, and when I decided to ask for more banana peppers, he just started at me. Can’t stand bad customer service!

This subway is ok I love the good so it gets atleast 2 stars but the customer service is not like the on down the street by Keiyser hospital

The Filipino manager here is horrible. I don’t eat pork and I asked if I could substitute the ham in my subway club and he said he would do it this one time only. Every subway I’ve gone to let’s me substitute the ham.
I’ve been coming back more often new staff and new owner. Honestly love it now plus the new owner is really nice and always has conversations with me when ever he’s in. Updated 5÷7÷15

I’m not sure why these bad reviews are stated but based on my several visits these guys have been consistently good in service and in freshness with their food.

The owner is one of the nicest people i’ve come across since working nearby. staff is friendly, and willing to meet your needs.

Service sucks, it feels like there ignoring you, Got the new pork bbq submarine sandwich, it’s soggy and the price for a footlong cost of the price of getting a better sandwich at DeFranko’s or TOGOS, I’ve should have just gone to DeFranko’s 7532 Woodley Avenue Van Nuys, California 91 406 (818) 780‑9556.

I come here a lot because it’s right by my house.
The food is just like any other subway, but the service is ridiculous.
There is two old Mexican ladies who serve me every time I’m here. They are rude, and they can’t even speak English. Really? REALLY?
They talk to each other in Spanish and make it so obvious that they’re talking about the customers in their language.
This is by far the worst restaurant/​fast food place I’ve been to.
Oh and the ladies who make these sandwiches make it so messy, it’s like everything is falling out of the bread.
I could go on, but whatever. They’re most likely illegal immigrants who went to Downtown LA and got a fake SS number to get a job.
ZERO STARS

I used to frequent this place when I started working around the area but with my experience, as well as other co-​workers, I find this place to be very disappointing. To its credit, in regards to the surrounding area, this place is looks clean… which is why this is getting a star. The customer service is horrible. They have these two girls that work there, friends I think, because they always chat when they work. Let’s say you’re the only one in line. As they see your figure using their periph… they won’t acknowledge you by saying, «just one second…» No, they’ll just talk in Spanish about life’s stories while they put on their plastic gloves… taking their time… and finally get to you. In general, I appreciate when people can hold eye contact with you but when one serves you and makes it seem like you’re wasting their time, well… find a new job. Don’t get me started on the manager/​supervisor guy. No personality himself. A complaint, via email, was sent to their corporate office and yet I haven’t heard a response. Stay away from this place… if you want a sandwich, head to Togo’s down the street at 7956 Van Nuys Blvd, at «The Plant» The place is clean and I’ve had nothing but great service there. Oh… If you are a Subway fan, then head a little further south on Van Nuys Blvd. the mall with Krispy Kreme’s (Sherman Way @ Van Nuys Blvd.) and you’ll find a Subway there (next to Albertson’s) which tries their best to get you in and out. They’ve got like six people working the line during rushes… That’s it. Hope people read this and tell me what you think when you visit. Pe@ce!