Pep Boys

My Check engine light came on my 2004 Mini Copper so I immediately took it to Pepboys. Thankfully, it turned out to be a simple issue (I hadn’t screwed on my gas cap well enough). Eddy helped me out (and even reset my check engine light for me) and was very kind and provided excellent customer service! Very satisfied, and I will return again if I have any future car issues. Thanks eddy! I wish Pepboys accepted tips cause I love showing appreciation for excellent customer service.

Just like to thank Louis and his whole staff for taking care of my car and appointment. Louis was very knowledgeable and had exceptional customer service. I’m definitely coming back for all my vehicle service needs.

Great customer service by Alex meza and Martin Gonzalez will definitely recommend this location to others. Thank you!

I had my car towed here and they took great care of it! Every time I walk into this particular Pep Boys there is always a friendly face ready to greet me. I had Alex help me out with my car, he did an amazing job of keeping me updated on the status of my car. I really appreciate all the help I get here.

We all know how hard it is to find an honest mechanic, but I found one at Pep Boys in Panorama City. I thought my old Bronco was gonna cost me a fortune when it was towed in here, but I was so wrong. Thanks to Louis in the service department, who kept me informed throughout the entire process. He is a true professional with a great attitude. After running diagnostics, they found that the problem was minor and my baby was up and running in a matter of a couple hours with minimal charges. It’s a little out of my way, but I will be bringing my vehicles here in the future for service and repair.

So i had experience with pepboys in Carson before, got new wheels and installed it, so it was wiggling, what happen is i went to Americas tire then they fixed it… so here I go again, i had a flat tire, somebody slashed it, right in front of this pep boys in Panorama. i gave them a chance, they said 186 $$ for a single tire, take note its only a definity tire not a good brand, and said i could only have discount if i buy 3 tire the 4^th free, WTF they fooled me again actually i couldve got it lesser if i went to Americas tire with hell a lot better service and brand of tires, actually the 4^th tire is not free they just made it like that to make us think you get a deal but its actually not, if you buy four in other tire shops like americas tire its cheaper by 50 $ compared to pepboys if you do the math and you get a Falken tire.
Here’s the worst part of it theyre very unprofessional, they took 4 freaking long hours to install it, and guess what its wiggling, and i went back rebalance it and still wiggling, so i decided to go to americas tire balanced it and it runs straight again like it should be.
Lesson i learned, dont go to this place even its the closest one, it doesnt mean its the most convenient and professional one, try to look around first look for prices, service and brand, youll see better shops around.

5 star service!!! had my car towed in and lt came out a whole new car.
Great Service, with honest workers with prices you can’t beat. Luis & Noe are the men to ask for they will get your car working right. Its hard to find a good mechanic now I have one.

I would suggest go around before asking these people!
they try to over charge you and give you the cheapest part as possible!
their so good at making it sound like they have the best parts and the
great price! they really don’t! ask other place how much would the labor be
with parts and all!!!
but other than that the store has almost everything…

great service! look for luis! he’s the man! took my car for an oil change and replaced my air filter. price is right and honest people. highly recommended! thanks
guys!