Curacao

I love going here but the prices are a little higher than a regular store. They do price matching with big competitors, they won’t do any price match with Amazon or online stores which sucks. Some employees are nice and others are a bit rude. An employee told me I had to leave a down payment before buying a Xbox, around $ 300 down payment, she didn’t check my account or anything. That’s just crazy! Later I found out I didn’t have to do any down payment. Product wise, they have bundles instead of just a laptop or a gaming system itself. The bundles are crazy over the top money. They discontinue a lot of new electronics I was planing to buy this month. But they do keep the new stuff coming in. Overall this location is great.

This place is a scam and money hungry. The payment plans are a joke and 24% interest is ridiculous.
I came here a week ago to buy a fridge with my mom. The sales lady wouldn’t leave us alone to look around and was trying to rush us into buying something. We were finally deciding between two and the sales lady asked for my mom’s curacao card to see if she was «approved». We didn’t know it, but she was already ringing us up for one of the fridge! That’s just not ok. I wish i remembered her name because that seems illegal and should be reprimanded.
The level of professionalism was also terrible because the sales lady did nothing but lie to us. We realized it the day after when the people came to install our fridge. She had said they would install the water purifier, but that wasn’t the case. The movers refused and said we had to call a different service.
I am definitely never going to shop here again and I probably won’t ever let my mother purchase anything else from here

Please read this people. I purchased a 65 inch pixel tv from them and I have 15 days warranty on it. I opened my tv seven days later since I have to it aside, when I turn the tv on the screen was broken and was just a cracked black screen I purchased the tv on January 24 2016 and returned 7 days later to exchange it for a tv that actually worked. I spoke with a service representative that goes by the name of Rafael Lainez and he told me they would refuse to return me my money or the exchange for another tv, I told him I have all the right since I’m within the 15 day warranty that states on the receipt and he said no, and accused me of braking the tv myself. Rafael then called a supervisor of the name of Herbert Barrera which I’m not sure if that was his name since he had no name tag, Herbert then explained to me that because the box had no damage and I returned it in perfect conditions (the box) that they could not grant me a new tv or my money back again he accused me of braking the tv. He then offered me a 150 dollar discount on any tv I wanted which just insulted me so bad, because he said I had to pay for the tv I had purchased get a new one and they will give me a 150 dollar off the new purchase, so it ment I had to pay 2 tvs and one was not working. I told him I wanted my money back for the broken tv and i did not want it at all, he said to me if I don’t take the tv with me it will be considered there property and will be labeled as abandoned. I’m in the process of taking legal action against these people and this company and they are nothing but thief and they made me feel as so much disrespect wasting my time money and stressed me out so much. Not to mention I was a loyal customer for 3 years now and that did not matter with excellent credit history. My name is Elifar Vargas please people be careful… they will take advantage of you as they did to me …

Great customer service.
The employees are always attentive to when you have questions and they help you find the best item depending on what your actual use for it (like a computer, camera, cast system, etc.)
They explain the accounts to you very well and also help you with the account that is more convenient for you.
Overall a great experience.

Horrible! just a horrible experience, I purchased a bunk bed for my kids during their Black Friday sale and it wasn’t available till the next day said the salesman, I call the next day and they said wont be available till Tuesday I call Tuesday and they say it won’t be available till Friday. Well turns out the bed was available on Thursday so I had to drive all the ways Vernon California when I purchased the bed in Panorama Cit CA, so I wasn’t going to make a big deal since my kids were waiting for their beds, so I bring it home and being building the bed and build the top section first like I was instructed to do and next and as I was finishing the top section I noticed a few small bug. Turns out the wooden bunk bed frame they sold me had termites! so i immediately call to let a representative of Curaçao know but they were closed so I called back first thing next morning and spoke to about 3 or 4 representatives and they all said they would let upper management know and I would get a call very soon. I never got a call back to I kept calling back. I called the store and also called the customers service department and insisted to talk to a manager and I was told no manger were in. No one wanted to help us it seemed so we went to the store and spoke to the sales manager witch name is David Hernandez I believe and he said he would help us and take care of this issue by sending someone to remove the bunk bed from our home and bring us a new set. So we left it in his hand. He said he would contact us the very next day witch he never did and started dodging our call so we just kept pressing the issue until he finally got on the phone with us the next day and said he he couldn’t have the bed picked up and give us a new set. He said he would scheduled a termite inspectors to take a look at the bed witch was so disappointing and we didn’t agree with because we wanted it out of our home. So we ended up waiting for this inspectors the next day and he never showed up so we tried to get In contact with the manager David he continue ignoring our calls so we drove to the store bed frame to the store and we ended up waiting about 1hr before being able to speak to him and he said he was to busy with other customers buying things from the store witch was ridiculous to me it definitely showed how much he cared. So he refused to take the bed back at first that the bed would be labeled as abandoned if we didn’t take it back until the lost prevention asked to just take it back so he decided to take it back but charges us a 10% restock fee. So we ended up having no choice but to pay it. Our kids had to sleep on just mattresses for about 5 days while this went on because of the lack of professionalism that Curaçao service employees, Store and Service mangers have, plus we lost our Black Friday deal. If I could give no stars I would. I could never recommend any one to purchase anything from this store, they have to shame they don’t care not even when they know it’s affecting your kids. Please check your merchandise especially if it’s wood. the sales manager mentioned they sold many of those bed frames and we were the only ones that had that issue but I just got lucky I noticed because termites are very small could be hard to see. I forgot to mention I took a video and took pictures of the termites and sent them to a few manager at the store and customers service and they still didn’t do anything to help us. Smh
12÷30÷15
Marie G
You didn’t help me with anything so please don’t take credit for that and I know you probably commented what you commented to make it seem like Curaçao did somethings to help the situation you put my kids through because Curaçao did nothing and hasn’t done nothing. So please don’t insult me by commenting BS

Gave a star so people can read but honestly the domt deserve one, Came here looking for a fridge, let me point out i have family that had a history with them but since the store had change its «name» decide to go give them a shot, long story short choose a fridge estimate was 1700 but since there was no more in stock they reduce the price by 300 by taking the display one, couldn’t take it home because of transportation so agree to pick up next day and it will be wrap and ready to go and even load on my own truck and that was the agreement, next day went to customer service gave him the paper he couldn’t figure it out what to do this older guy and he ask what u picking up im like a fridge he’s like with and attitude why didnt u picked it up yesterday im like i didnt have a big car the look on his face was like he was annoyed or something, then he lets another of his co worker take over and he asks me what was i picking up and i told him all details his like yeah well get the ready and just bring ur tuck and u can pick it up im like u guys are helping right hes like no we dont, im reply i was told i was gonna come pull my truck up and the fridge was going to be as easy as 123 so he goes to his «supervisor «and he wasnt going to help at all unless i cooperate on the help im like okay lets get this over with had me waiting for about 45 min, so where in the front near my truck getting ready to bring it up now its not one guy but two his the guy that gets the things wrap and ready i thing his like who going on top of the truck with this bad attitude im like au calm down u know like wtf is your problem the other guys is like we don’t have to help you, thats wen i was gonna loose it the only reason i took it and accept was because my family needed one, and when arrive to set it up had a dent a 3 scratches on the handle and to forget first bill comes up and states that in 2 yrs contracts i shall pay 2700 $ like 1,000 more then original price, stay away from this stores not worth it bad service to customers and don’t treat the equipment with care, my error was for not going to best buy in the first place .!

This store doesn’t even deserve one star to bad there is no zero esta tienda es un completo fraude su mercacia es lo mas pirata y las garantias otro robo de dinero lo la recomiendo a nadie.

I came here with my boyfriend because they have a variety of items. I purchased a sub sound for his dj company and got great service but they were quick and easy to deal with. The customer service guy was knowledgeable and I was lucky to get credit with them.
We have now payed off the sub and went in looking for some light for my bfs dj system but they didn’t have what he needed. We browsed at the computers and found a laptop for myself to use. I don’t have have so of course I wanted one. The guy who helped us took longer to help than we wanted but he gave us a great deal and again my credit was approved. The store is very neat but service seems to have diminished a bit since my last purchase. They seem to have no consideration of your time and value. I would keep purchasing until I have no more credit haha.

still reporting misinformation to my credit report. had an account a long, long time ago and they are reporting wrong information to my credit. SMH. nothing but a headache to deal with.

I still haven’t heard from customers relations the name of the person in charge is Bianca Sotero and her number is 213 – 6 392 061.give her a call but is not for sure she’ll return your call or care whatever your complaints is.
I do thank very much Mr. Ezekiel Madera at the 800 customer service number he was the only person apologizing and willing to help me out when I wrote my original review if everyone that works for this company had the same kind of professionalism and care about customers everyone would be nothing but happy and would actually recommend their friends and family to do business with them

Selections have been great from the purchase
of a stereo to a simple wrist watch for work… whenever I need to go to a party this is where I shop for the gift. Thank You.

Not a review more of a question as to how come none of the Apple products are available online? Does anyone know?

Bought a pair of sunglasses here, next day decided for another pair I liked, came in to exchange them, the process was like going back 100 years. First they inspected the glasses, got the ok to proceed. Then was sent to another register, they put the info in their system, printed a receipt, inspected the sun glasses again! They asked for the box the glasses came in (not the pouch?)They said it was ok to now go to electronics to get the exchange done so I can pay the difference for the new ones. Did I mention I had to stand in 3 different lines??? I’ve exchanged cars in half the time it took me to exchange the glasses here. So much BS Ridiculous! !!! Why don’t they use the American system since we are no longer in ES? Need to make progress people.

UNPROFESSIONAL, RUDE, UNFRIENDLY, CATTY CUSTOMER SERVICE.
SALES PEOPLE THINK YOU’RE STUPID.
THEY DON’T KNOW THEIR SYSTEM.
I came in today with my boyfriend to buy an air cooler/​fan.
We came in the store a week before to look through which fans to get. So today, we had an idea of which ones to get. We walk to the area of where we saw the «air coolers» before. I’m quoting this «air cooler» because a sales «lady,» by the name of Grecia, corrected me as if it were a detrimental thing I called an «air cooler» an «air conditioner.» She says, «But it’s not an air conditioner» with an attitude. And no shit, I know what an Air conditioner looks like ;).
I told her I need a Fan device of this sort to Cool the room and I apologized that I had used incorrect «verbage» of calling this «air cooler» an «air conditioner.» She knew I was clearly irritated when I said that, so to save her ass from getting fired she tried to educate me that an «air conditioner» is different from this «air cooler.» No shit! I told her, «Yes, I know that, but I just want something small and portable like this.» She just says, «I’m only saying this because a lot my counterparts cannot tell the difference between an air conditioner and an air cooler.» So irritating.
I know where the compartments are to put the Water and Ice or the freezing liquid packs to set up the «air cooler» SMH. Maybe you can ask, May I help you?” before running your mouth?
Then my boyfriend and I walk over to where the tower fans were and decided to buy one of the cooling fans, which we also had our eye on from before. We got in line and noticed there was only 1 cashier taking her sweet time. So my boyfriend asked her, «We can pay upfront right?» So this cashier says yes. My boyfriend opened a La Curaçao account 4 months ago and we’ve been able to pay near the front registers where the laptops were, so off we go to the front.
Then we are stopped in front of the TV section by another sales lady as if we’re stealing the fan and my boyfriend says, «The cashier says we can pay upfront.» She says, «No, you can’t,» giving us these bad looks and evil eyes. He says, «But she said we can!» She goes off again clearly losing her sales composure, «NO! You need to go back!» That must’ve set my boyfriend off because we were going to have to stand in that one line again. So he leaves the air conditioner next to the sales lady and she asks, «You’re just going to leave that here?» continuing her attitude. Did she expect us to CARRY that thing back there, let alone there were no shopping carts available? Then I just LOST IT and told her off that they all need to improve their service, especially Grecia.
Don’t get me wrong, but I did really like this place. I saw bad reviews about La Curaçao, but was one of those that gave this place the benefit of the doubt. But now it’s come to shit ;)

I truly don’t recommend anyone shopping at that place or apply for Credit, trust me you will find better deals at Best Buy and Wal Mart. They are crooks and lie about certain products in which they know nothing about. All they want to do is sell and make quota. If the company gets offended by negative comments, deal with it. This is a free world and people can say what they please no matter what based oh their experience with the staff. They can keep sending phone bill but it ain’t getting paid. They can shove it all up in ass for all I care. I ported my number with Ooma and I am totally satisfied, FREE HOME PHONE SERVICE. NO MORE PHONE BILLS. Once again don’t shop at Curaçao fair warning. If you like paying high APR then you are an idiot for opening credit with that forsaking company.

My mom and I originally went to curacao to make a payment. After we made the payment, we walked through the store and couldn’t help but to stop by the home entertainment section of the store to check out speakers for my TV and music. While browsing, a store employee walked by, carrying boxes and stopped despite having his hands full and asked if we needed assistance, I said yes. He said he will return to assist us after he puts the boxes away. Now that’s excellent customer service! The employee’s name is Andy Taura… he was very helpful and very knowledgeable of each electronic item. I ended up purchasing the Sony 1400w BT Sound System, which was a great deal since my mom had a coupon for it.
During this time I decided to add a laptop to my purchase so I asked Andy if he can show me some good quality laptop computers that I will use only for typing up my papers for school & basic Internet use. Andy provided more excellent customer service as he walked us to the computer section and explained each feature of the laptops.
As I pointed to Andy which laptop I wanted, another store employee approached Andy very unprofessional and disrespectful in front of us customers and told Andy he can’t help us with the laptops because it’s not his department and asked him to return to his own department. My mom and I looked at each other in disbelief, we couldn’t believe this employee spoke to Andy the way he did. He could of pulled Andy to the side or something but never put your own «team member» on blast like that! Never!
So, after such experience I declined to purchase the laptop and just walked back with Andy to purchase the sound system that he took his time to show me. I even asked Andy to please contact his supervisor so I can let him know of the experience with the other employee and how Andy is such a great customer service employee. I met with his supervisor & informed him of the situation& how much Andy deserved the sales commission for the laptop if I were to purchase it. Unfortunately, the supervisor said Andy will not be able to get commission for the laptop because he’s not in that department and just for liability purposes. …that sucks! …Well, the supervisor did acknowledge my good feedback of Andy and I hope Andy gets promoted because he is a hard worker who stops what he’s doing just to provide excellent customer service. Not to mention, he went out of his way to help me carry my heavy purchase out to my car despite the store closing. Anyone purchasing from the home entertainment section, ask for Andy Taura, you won’t be disappointed! Thank you Andy! God will bless you always!

El servicio que dan algunos de los empleados no es muy bueno cuando les pides que te ayuden de muy mala manera Lo hacen, necesitan tener mas capacitación y recordar que mostrar una buena cara a los clientes para hacer que se sientan cómodos al comprar y regresen con gusto. cuando yo voy a comprar no se por que pero me siento incómoda y no salgo satisfecha sólo por el trato que me dan.

My husband opened up account. We told lady I would be here tomorrow to pick up and they didn’t note I was to pick up so now I drove all the way over here and they won’t let me pick it up.
My husband was on phone asking them to let me pick it up and still nothing. If he called over phone and asked about payment he would give SSN and they would give information just like ANY COMPANY DOES TO VERIFY YOU AR E WHO YOU ARE.
DO NOT BUY FROM HERE!!!

I came to Curaçao to buy a camera and this service associate named Edward E, offered to help me. At first he was nice and kind but soon I realized he didn’t know a single thing about the products i was interested in. Like seriously this guy was a complete idiot. After I looked around in found the camera I wanted and he ranged it up. I ended up waiting 30 minutes to find out he sold it me to when it wasn’t in stock. The entire time was spent waiting for nothing. I told the front about the crap service and they ignored me. Terrible, just terrible.

Fxm/​20 650/​Eliuabeth
Today was a great day. Left the place happy with my $ 1100 purchase. Elizabeth is the definition of true customer service. She is very patient very skilled in what she does. I am happy. I made this purchase with the right employee. Very helpful. True manager skills.
Knows how to help each customer with their needs.

**BUYER BEWARE**
Ok so I have a credit card with this company for awhile now «why!?? I don’t know» lol but anyway I never used it, I went to check the balance because they had cool deals on Tvs. So I ask the guy to tell me how much is on my credit card, and instead this fucking idiot ran my credit without my consent, due to me having an existing account with them they already have my information on file now I have a «inquiry» on my credit because he was so desperate to try an get a fucking sell!!! And I specifically asked him who are you calling? He said the bank .
I said No, I don’t want my credit ran just tell me the Avail balance on my card. And Ofcourse he lies and does it anyway saying they aren’t going to run my credit again
SMH
I WILL NEVER SHOP HERE AGAIN!

If your not Latino stay away because they treat anyone non Latino like shit. Also If you speak Only Spanish. Stay the hell far away. If you want to buy something here do not. They have the worst return policy and everything priced is heavily jacked up. They use computer retail software from 1995 which is not good. I don’t speak Spanish and there isn’t a person who is bi lingual. Come on everyone needs to speak English and Spanish. They really do screw over there own being a Latin version of frys /​Sears and that credit card. Your paying interest up the ass careful buying. Also they don’t have a great selection. Since they have a cluster of other stuff. One more thing. Do not buy video game consoles from them. Your forced to buy it with a bundle. For tvs I’d think about it before you buy