Palm Beach Tan

So apparently people don’t really leave reviews for tanning salons on Unilocal.I wouldn’t either, if it wasn’t for my awful circumstance that turned into a less awful experience.
I meant to make this post when the event occurred, back in December/​January, however, time got the best of me.
I came to Palm Beach by default because the ridiculously awful, pathetic, scamming-​scumbags who owned Zoom Tan decided to close down their shop with no notice or warning (to employees or customers). I was much happier to be a part of Palm Beach at this point anyway.
Unfortunately my first day at Palm Beach was a very busy time in the evening and my account was messed up because of the transfer of the accounts from Zoom Tan to Palm Beach. I waited my turn in line and explained my situation to the woman at the front desk, who’s name is Michelle. She wasn’t able to help me immediately because she had to contact a superior for more info and support on my situation.
So, I waited patiently while she tried to sort out my account. Since it was a busy hour, several other customers came in and Michelle was the ONLY one behind the desk that night, which clearly was not the best scheduling decision considering the recent buy out of Zoom Tan. In any case, she was dealing with what seemed like every difficult customer in the world, who had every question in the book for her, every. single. person who came in, and let’s not forget to mention the phone that rang several times. It was extremely frustrating for me having to wait and wait and wait.
While I was waiting, I watched this woman (Michelle) perform some of the most successful multitasking I have ever seen in the customer service industry (and I have been a server for many years). She was super polite, knew every answer to customer’s questions, managed to get people in their tanning beds, answered the phones, tried to continuously help me, and not once lost her cool, although I wondered how much longer she would last! She truly was remarkable and I can’t say that enough. She was very kind and did her absolute best to help me, although in the end she wasn’t able to, I did finally get to tan that night!
This woman truly should have gotten a raise for her tremendous efforts that night. There aren’t many people who could have single-​handedly done what she did. Still to this day I am impressed and thought she needed to be recognized for her superb work ethic.