Enterprise Rent-A-Car

Rented a car to travel to Wisconsin (total 2700 miles) for 13 days. They gave me no problems but the rate I got in store was a little higher then I got online so they priced matched no problems. When we picked up are car it was not ready so they was willing to upgrade us from a compact to a small SUV but I declined the offer since I needed better MPG. We ended up taking a car that was a little dirty but acceptable and they hooked us up with a small discount. They had no problems when the car returned after the long trip and as they promised no extra charge.

Terrible service. Rude staff. They treat you like a second class citizen. They’re ruining the positive Enterprise image.
There’s a Hertz down the road about a mile to the west. Go there. They don’t show up on here ( Unilocal) or I’d give then a 5 star review.

My family and I were on vacation in Panama City Beach when I was called from my business due to a significant emergency. I have been renting from Enterprise Rent-​A-​Car for more than 15 Years consistently from service rentals for/​from my car dealerships (Mercedes/​Jaguar, etc) from Enterprise Rent-​A-​Car and even leisure rentals. I have always been impressed with their level of service and integrity and how each employee took special care of their customers. However, something must have changed in the recent years as I have never been given such poor, subpar service and further, absolutely horrible supplemental service from an accusation that is incredibly and highly improbable, downright impossible if I may speak in absolutes. I am being asked to pay for damage to a car that there is absolutely no way I caused. I drove from Enterprise Rent-​A-​Car to my private dedicated parking space for minutes never left unattendeded, then to my residence and left the car there as I have multiple cars to then proceed back to my place of business. First off, if I may, let me start from the beginning to give you a clear understanding of how poorly such a great company (Enterprise Rent-​A-​Car) seems to have degraded/​devolved.
I called Enterprise Rent-​A-​Car from my RV Campsite in Panama City Beach, Florida. I needed to rent a vehicle to get to a significant emergency immediately at my business as previously stated. I called ahead and they said that they had plenty of vehicles available and I asked to make a reservation and they said that i would be fine and to just «come on over.» So my son and I made our way to the Enterprise Rent-​A-​Car so that rest of my family could still have a vehicle besides the RV.
Upon arriving, I walked through the door to find many people sitting and waiting, but I went to the counter and alerted the service rep that I was the person who had just called. Well, I had reserved a normal midsize car as I was only driving directly, non-​stop, and they informed me that they would upgrade me to a full size car as a courtesy. I was appreciative of that gesture as I assumed they had seen my lengthy and loyal rental history in their system. Apparently not. As I proceeded to make my way out, I was hearing chatter of how they had run out of cars, and furthermore, how they were hustling to get other cars from nearby Enterprise Rent-​A-​Car locations. So as I walked outside, we walked up to a dirty, unclean Dodge Caravan, their full size vehicle. We asked if there were any other cars available, and they informed me that this was the only 1, yes ONE car, available. As the Enterprise Rent-​A-​Car agent walked us to the vehicle, he commented on how it was dirty and unwashed, apparently «NOT CHECKED IN PROPERLY» and in customer parking! I was there a few minutes past 9 AM, Panama City time. The Car was Very Dirty, and seemed to have not been inspected after being likely JUST returned. When the Enterprise agent opened the car, there were chips scattered over the seats, on the floor mats and some Frito looking corn chips sprinkled throughout the driver side car seat, dog hairs all throughout the vehicle, it was literally disgusting. I guess the chip and cookie stench covered the dog hair smell. We then asked again if there were any alternative vehicles to which he answered no. I pointed to several cars and he curtly replied, «NO.» He asked if we would like to wait for it to be washed, but given the emergency situation, we reluctantly said we would just take the car as I needed to be in the road immediately. I looked around the lot and saw other vehicles that looked to be nicer, but apparently they were the employee’s cars. Anyhow, the Enterprise Agent didn’t even give us the courtesy of a walk a around. I do not even recall him even walking around the car entirely, and neither can the branch even say he did. He basically just signed a bunch of the parts of the form to which we were not even asked if we wanted their supplemental insurance.
So without ever walking us around the car, without giving us the respectful disclosure of any details, without washing the dirty car, without cleaning the insides, without doing anything save for just «signed this, initial this, etc.», we were told to sign and take the car. Let me be clear, even though we were in an absolute emergency situation, we never, ever, at any time rushed the agent as we wanted to be polite given the situation knowing he had a line of customers without cars waiting.
Needless to say, I have now spoke with the Regional Manager several times, and it is very clear that the #1 concern is their bottom line. I had given very clear and very apparent possibilities of a reasonable doubt. I had repeated over and over how the Enterprise agent had said the car had not been inspected, the only answer he Regional Manager said was that it had been checked in mileage and gas… apparently that is all they checked. Please rent somewhere else, why pay more for subpar service?