Buffalo Wild Wings

Had a bad experience at this Buffalo Wild Wings. Was at dinner with two small children over 1 hour 20 mins. 50 minutes of it was waiting for food. Left drinks empty. We ordered an appetizer that never arrived. The 2 min. Before food arrived appetizer did. But I did call speak to a manager and Nikki was saving grace to entire experience. Good management is what make a business run.

The wings are really good as expected from the restaurant chain. Great place for some wings as we watch the football game.

3 stars only because the bartender was super sweet. The Pepsi was flat, and needed to be changed, wings were on special for $ 0.69 which was why they were pre-​made, and over done. You could tell they dropped an old batch back into the fryer to make them hot again. Go to hooters, you’re better off! Good wings, cute girls on the beach! Food sucked, I mean bad!

The waiter, Chad was excellent. The wings were great and the beer was cold. What else matters

My husband loves this place and not just for the sports. We go often and the wings are outstanding. They do get very busy and staff is hard to keep there due to that but they have always done great at getting our order and accommodating our needs.

Food was great. Service was not. Had dinner on a saturday night, not too many people in the restaurant but our food took quite a while. For a simple cheese burger and 5 wings, we waited a long time. When we were ready to pay, we went up to the front but two employees who were chatting with each other and told us we can only pay our server. Okay. Well, we couldnt find our server anyway so we walked around the restaurant with our payment in our hands waiting to be helped by ANYONE. Nothing. Finally one of the two employees who were chatting it up earlier got our server. Didnt apologize for the wait. Simply said to sign our copy and walked away from us. The service we received tonight was poor, but the food was good, but I wouldnt want to eat here again because of our experience.

The food was cooked really fast and served hot. Server was very attentive and kept up with all the drink refills constantly. Excellent service and good quality food. Have eaten at many of these and this was by far the best.

#worstserviceever 50 minutes and still no food. Wth??? Had to ask the waitress for our drinks 20 minutes into our visit and 30 minutes later, still no food.

Place looks colossal from the outside but once you get in its not real big. This whole Pier Park area is to be avoided in the summertime, I’ve figured out. Slammed with tourists. The hostess and staff were all excellent, they just couldn’t keep up. Our water was superb, just overwhelmed. Food took forever and had clearly been sitting in the window too long. There seemed to be empty tables everytime you looked, they just didn’t turn them quick enough. I guess people love to eat out on vacation. Me? I’d rather stay home next time and make spaghetti!

Sadness, understand it’s busy but they really need to have enough staff to equal the amount of tables they had open. Come on guys. Prepare for your rushes better. Wanted to sit outside as there was 100% open seating but told us it would be a 45min wait for two people… Sad for us, we are locals and come here all the time but today we had to walk out with our money and empty bellies cause we couldn’t sit outside (which we didn’t mind waiting) we just wanted to sit down and have a drink before we are… Sadness!!! Hostess was sweet but didn’t seem to know what was going on. Also was distracted by one girl who kept coming up with piercings all over her face! Come on management.

The chicken tasted like a well cooked fish. They took their time getting my Salad just perfect. It came out last, probably cause it was getting fish infused. I’ve been to this one several times and have always assumed that it must be self serve but the drink station is well hidden. Any BWW I’ve been too has always been a beautiful chaotic mess.

We went on a Wednesday, so boneless wings were only .60 cent each. It was pretty packed so we got a small table next to the wall. Our server was nice. Didn’t have much to say, but like I said, it was busy. Typical wing spot. We didn’t really like the jerk wings, but lemon pepper and honey BBQ were both great.

The staff are nice, but it was a nightmare working with this company. It’s a shady busniess. The food is ok.

Went in here today after a long day of scuba diving! It was pretty busy but there was no wait. Our waitress took great care of us even though she rang in my side salad as a Caesar and messed up on my boyfriends wings. I just can’t get excited about their food. The wing sauce is just sub par, I would most defiantly rather go to hooters. Wasn’t bad, wasn’t super great just good.

Food was great. Sat in bar area. Server was great! My wife really enjoyed it. Place was noisy which was to be expected. The wait time was about 30 minutes and they didn’t have enough servers. So our server was overextended but she kept a great attitude.

Service is crap, when she finally comes to the table she acts like we’re bugging her.
Chipotle Cherry Sting… gone they don’t have any.

Upon arriving at the restaurant, we couldn’t tell which door we were supposed to be going through. Coming from the Dave and Buster’s parking lot, we decided to pass the first door, as it appeared to be the exit. Going through the set of double doors, we were met with an onslaught of chaos, making both me and my guest a bit overwhelmed. Had I not already been «committed» to go, I would’ve turned around, at the entry, and gone elsewhere. Once inside, I could not tell where to go to add my name to the wait list.
Asking the first staff member that seemed willing/​able to talk, I found that the separate «section» — right in the doorway/​lobby/​waiting area was designated for takeout ordering only (if only!!). It seemed that I was not alone in not knowing where to check in; asking around, other patrons didn’t know either.
The waiting area was so packed with people — I accidentally knocked over the Dos Equis cardboard cut-​out/​stand-​up with my purse, while waiting in line. This act seemed a blessing in disguise, as there wasn’t enough room for «real people» to get in and out, so the addition of cardboard people to the mix, seemed only to torture «the living», by taking up precious lobby space.
Sarah served as the «hostess», greeting guests and signing them in «digitally», which I liked — and was a first for me. We were told it would be a 20 – 30 minute wait, but only waited 10 minutes. We were able to shop while waiting for our table, since they sent you a text when it became available.
It took around thirteen minutes from being seated, to when our server, Kalob, took our order. He apologized for the wait, brought our drinks within 3 minutes of our ordering them. He was very friendly, answering our questions thoroughly, and offering his opinion on items.
Upon 18 minutes of our seating, our appetizers were delivered. My companion burned herself so badly upon biting into the mushroom, that she was in agony throughout the meal (and well into the next day) and spent a good ten minutes icing her lip. Some avid fried mushroom fans may say «yeah, they’re hot Einstein», but if it is your first time having them: A three second courtesy «reminder» to the patron, would have been nice, although not necessary. I believe this courtesy should be a given, as due respect and consideration towards the patron. (FYI BWW: Simply courtesies go a long way.)
The Korean BBQ boneless chicken — in no way, resembles what they advertise it to be. Putting aside the fact that these were basically chicken «nuggets» the size of tator tots — nowhere near in size (not a «wing») or quantity of what should have been given, based on the exorbitant price. As a side note: I am Korean, and the little sticky, syrupy, balls of chicken turd that they served me — also — in no way resembled anything remotely Korean (let alone, anything that a Korean would eat, for that matter).
A majority of the time, we had to flag down Kalob whenever we needed him. He seemed so busy, just being given a table of eight, after our arrival. Around minute 35, our buffalo chicken «replacement» was brought to our table. Equal in size, quantity, and quality as the Korean BBQ that they were replacing. After our one bite, to check if it were edible — we just left them at the table, and ending up eating (between the both of us) 2 pieces of fried mushroom, 2 pieces of Korean BBQ chicken (although it was immediately spat out) and 2 pieces of salt encrusted Buffalo chicken (also spat out).
Having to spend half of my meal with some strange man’s butt in my face (he was waiting in line IN my dance space) and wanting to end the nightmare — after 45 minutes, Kalob came by (on his own/​without our desperate pleas for assistance) to see if we were ok. By this time we were evidently done with our «meal», and asked for the check. With the table of 8, long gone — it was annoying to find that Kalob was nowhere to be seen. After ten more minutes of waiting, I asked for the check again, and to speak to a manager. The check arrived, seconds before the manager, at which time I noticed, they charged me for the chicken that I sent back to the kitchen. He apologized for the error and said that he would adjust the bill. The manager (Josh) brought back the corrected check, after which Kalob came to the table and apologized for the error. I also wanted to take this opportunity to bring the unsanitary state of the bathrooms to the manager attention (like people were having wet toilet paper fights all day). Josh said that someone had just mentioned it (gesturing to this earpiece), and was in the process of cleaning it up. Prior to leaving the restaurant, I checked the restrooms again, and they were still the same as when I entered it the first time: T-​P Central.
I could go on, but feel too much time has already been spent… I just want to save other people from this same horrific experience.
ATMOSPHERE: ⁰⁄₅
SERVICE: ¹⁄₅
CLEANLINESS: ⁰⁄₅
FOOD QUALITY: ⁰⁄₅
FOOD QUANTITY vs PRICE: ⁰⁄₅

Horrible service and got order wrong after we waited for 30 – 40 minutes for our food to come out. This is the second time we have had bad service at this particular location. It’s also the last time we get bad service there because we won’t go back.

I have been a Buffalo Wild Wings customer and lover for years and struggled with writing this review. I have spoken to servers, managers and even filled out 2 comment cards with no response regarding this sub par location.
1. This place is always dirty. From the bathrooms to the eating areas.
2. The staff could not care less about your experience as indicated by my statement above. During one experience, «Bama» the bartender was more concerned with eating lunch at the end of the bar than helping me as a customer. When she did inquire it was with a mouth full of food and attitude. Not to mention the other pile of employees eating at the nearby tables.
3. As a customer, I hate to be «nickel and dimed». I get blazin wings every time I go. All of the sudden they are skimping with the sauce. They came out with little to no sauce. When I asked that they respin them, it showed up on my bill as an extra charge. To add insult to injury the manager refused to remove the fee. NOTE: if you own a wing restaurant, you should build in the cost of blue cheese and ranch. Then there would be no need to charge extra for one more.
4. What the hell does «at least 5» or «at least 10 wings» mean? Are you giving wings away back there? Maybe I will get 9 with my order of at least 5. Have chickens gone up in price so much that you have to weigh each wing? These are wings… Not ahi tuna!
5. Wings at this restaurant are fried and should be crispy. At this location they come out slimed and undercooked. I have had to resort to ordering them extra extra extra extra extra crispy and hope they come out right.
6. If you are going to run a nationwide special like a unique sauce, you may want to order enough. I went in last week and they were out of 2 of the 3 unique sauces. In addition, no wet naps! Are you kidding? And, for the first time ever, I was told by the hostess that I could not seat myself at a bar table. Those are seated by the hostess even when only 5 of the 30 or so tables are occupied.
Overall, I would give this location (and overall franchise which has locations from here to pensacola) one star only because the beer is always cold and fresh. What a shame these locations are ruining the great name and reputation. Maybe the management will see this review and make some changes. Doubtful.

It’s BW3’s … do I need to say any more. Great service every time we come here. Great beers and great wings. We love thier new sauces that they come out with.