US Post Office

My parents are severely cripple and cannot make it to their mailbox due to the steep incline. We have repeatedly asked our postal worker to please bring it to the front door area. We always leave a treat or water for their efforts. Our new postal worker blames his ‘boss’ for not allowing him to deliver the mail to thier door, as he on a tight schedule. This is crap. He has decided not to walk the 15 feet to help out an old couple. Shame on you.

Beyond horrible, lazy, rude, very unprofessional, I would give them 0 stars they are worst then dmw, never again going there !

Still the crap hole it is. Employees should be taught how to speak to customers. They just do the bare minimum. It’s very frustrating coming here.

Kevin is the best !!! His service to help me recover my pavkahes was impeccable. This so happened that I was out of town and my packages somehow got misplaced. I had lost the hope Of retrieving my packages back. From the time I got in touch with Kevin, he was very prompt in responding and following up. Ultimately I was able to retrieve my packages with his help.

Not sure why 99.9% of postal employees always seem to be unhappy but the folks at this office are always so kind & eager to help. Every single one of them!

I am so upset to have to write a review like this, but the people working at this location are the so unethical. This is the third time I have received a letter/​package opened with the contents STOLEN. Have some values!

I would give 0 stars if I could. This is one of the worst post offices I have ever had to deal with. Phone line is always busy and I have been trying to get ahold of them for the past few days. A package of mine has just been sitting at this post office for 6 days now without being delivered. I don’t live anywhere near here so can’t just come pick it up, such an inconvenience having to wait so long for a package to be delivered.

I don’t often use counter services at this location because the tiny post office on Via Tejon in Malaga Cove is usually far less busy (plus I love its friendly quaintness).
But the inside mail slot here on Deep Valley works beautifully for me. It’s accessible on Sundays when the other postal services are unavailable.
Yeah I know there are more efficient ways to pay bills these days, but I still find myself sending some checks by snail mail. And I’m not going to put ‘em into an outside mailbox on Sunday when there’s no pick up because might get stolen.
No problem at all dropping by this post office to mail stuff on my way to Bristol Farms a few doors away. Because there’s so much free parking here, it’s ridiculous.
Easy breezy in and out.
Just another reason to love the PV Hill. No traffic, gorgeous views everywhere.
No wait… I meant to say this place sucks, don’t come here. Everybody stay away.: D

I just love this post office. Taking care of postal errands can be such a chore regardless of which carrier is used. But this post office has made all the difference. All of the staff I’ve been helped by have been so courteous, thoughtful and friendly. Most other USPS offices don’t carry packing tape for customers to use but for some reason, this location always has some readily available even for non priority shipments. It’s never super busy and if there is a line there are multiple counters open to service the customers. It’s even spacious, clean and organized unlike other USPS locations in the area.

This is our main post office, been going here many times. The staff here are super friendly, nice, helpful & welcoming. Lines get crazy but they do their best to accommodate. Try to go here early in the mornings my right at 9 AM when they open. Avoid lunch time & rush hours. This mornings by I want in & out to pick up a package. It took less than 5 minutes. There is plenty of indoor free parking as well.

The Palos Verdes Post Office is subpar even by post office standards. Their direct number is 3 103 771 504.

I came in here today and I had the absolute worst experience ever. There was a lady working there and she was extremely rude to me. Her name is VIDA. Made rude hand gestures and way too much attitude. This is ridiculous and I didn’t expect this type of behavior from the post office staff. I’ve called and complained to the manager there. I will never go there again unless it is completely necessary. Disgusting behavior! Don’t go here!

Amazing staff. Very nice friendly and helpful. Stopped there during my lunch to renew the passport. Within 20 min I got my picture taken and printed, filled application, paid for passport and photos, bought stamps and was on my was of buying ice cream in Ben and jerry.

Always a line… always! Usually 30 min or so, up to over an hour in December. Last week, in line for 15 min when they announce, they are OUT OF STAMPS??? WHAT…
You’re a post office, whose main objective it to facilitate mail delivery & sell stamps so we can use a mail box and not stand in a 30 min line.
OMG, waited another 15min, mailed 1 package, then drove to a grocery store to buy stamps. 2 errands instead of 1… I see why they are on the verge of bankruptcy, zero customer service and total inconvenience. My mail carrier is nice, and the only bright spot in a government buracracy which has outlived its usefulness.

I have a lot to say about this post office considering my mail did not come to me for almost an entire YEAR after moving from Boulder to Palos Verdes. This has never happened to me before. They were sending all of my mail back to Boulder.
That issue aside, this post office is the slowest one I have EVER been to and even better, they sometimes even have only one person helping customers when the line is 10 people long. I have waited for almost 45 minutes to simply mail a box to a friend.
I have switched post offices to one in Redondo Beach which takes about 30 seconds for me to send something. The PV Post Office is so poorly operated. Even if you try to call on the phone, nobody will answer. I think I tried 10 times when I wasn’t receiving mail and I never reached anyone. It just kept ringing.
Good luck.

I very rarely leave reviews but I feel compelled to say something. This is by far the worst and slowest branch that I’ve ever been to. The lady there was very polite, and that’s why I gave a 2, but both employees moved like sloths. I could see barely suppressed frustration and anger building in the customers waiting behind me. I was forced to come here because I had a package waiting for me otherwise I would have gone out of my way to go elsewhere. If you have a choice and value your time, go to a different branch. It will save you time and frustration.

Exercise in futility here.
I walked in a 11:30, which I assumed to be before the lunch rush. I was 8^th in line, and it took 30 minutes for me to get processed. They had ONE window open?
I did laugh as everyone in line complained aloud. Better yet, a family came to go through the passport process at 11:45, which she said was her appointment time. The one telle informed her that the person decided to take an early lunch and would be back in 45 minutes. After she mentioned that she had an appointment, the less than friendly reply was, «Well, you will need to take that up with the individual when he returns in 45 minutes.»
The one person working was Leonard, who was all business. He was anything but friendly to people, now I know what people act like when they hate their job.
Stay away if you can, this place is a shinning example of why the U.S. Postal service is dying.

The staff at the post office and it’s carriers are the slowest and worst examples of customer service EVER. They NEVER answer the phones and the carriers complain if they ever have to get out of their vehicles. With post office staff like this one, it is a great joy for electronic communication to take over.

Can’t really say much because I’m new to this post office.
Pros:
Good thing is plenty of parking.
Hidden gem at the right time
Easy to access
Cons:
At the wrong time you will have long lines.
No designated place for pick-​ups, might have to wait in line
Workers are slow compared to Torrance

This is my main post office. I have been coming here forever. Now, here is the thing about this postal facility, most of the staff here are very nice and happy to help. There is really not one negative comment you can make about any of them. There is one staff member at this location, however, who is rude, lazy, and commonly refuses to even try to help if she would be required to get off of her stool or would be kept from taking her break for a couple of more minutes. I am not going to mention her name but anyone who goes to this post office will immediately know who I am talking about. How she has kept her job for this long of a period time is beyond me. But, I guess that is just the U.S. Postal Service for you.
I have had a P.O. Box at this location forever and though 99% of the time all is fine and good, there have been periods when my mail continues to get misplaced and/​or lost. I guess that is based upon the person who is putting the mail in the P.O. Boxes. When this has happened I am usually told there is nothing anyone can and/​or will do about it. That is until I contact the Postmaster at this location and then, amazingly, the item is found. So? Explain that…
The lines at the Post Office can get insanely long. As there has been a big cutback in staff levels within the Postal Service over recent years, commonly you will only find two people manning the counters. So, if the line is long, expect a long wait.
This is all just for your information and to provide you with the goings-​on at this location. Good or bad, this is what you have to deal with.