TCC, Verizon Premium Wireless Retailer

I have never received such great service than I did today at the TCC, Verizon Authorized Retailer in Palos Park. Daniel L., the young man who assisted me, was patient, knowledgeable, friendly, helpful, polite, courteous, and respectful. He provided quality service and took such great pride in his work. Daniel L. made my experience today relaxing and positive! Thanks Daniel! Keep up the great work!

Horrible. The manager is absolutely horrible. He is rude, disrespectful, and just mean. Did not make any sense, but was talking down to me as if I was stupid. Will never step foot in there and will advise friends and family to do the same. No one should be treated the way he treated me and it seems a few others based on previous reviews.

Went into this Verizon to get a phone and worked with a nice associate who explained the plans and got new Samsung! I love it and had an overall good experience with the guys working there. I left a happy Verizon customer.

Never in my life have I been treated like more of an idiot than I was when trying to deal with the manager of this store. I went in to renew my 2 yr contract, and I was given their new «edge» plan, which pretty much rapes you, by having you buy an iphone and breaks down the price into 24 lovely monthly payments. I was not happy with this agreement when it was being processed, but went along with it as they said this was the best deal, and they were phasing out the 2 yr contracts. I went home, made phone calls to Verizon and did some online research, and realized this plan was going to cost me $ 12 more a month. So, I went back in to switch my plan, as I had 14 days to make any changes. I wound up dealing with the manager of the store, and he pretty much called me stupid for wanting to change and said how he couldn’t believe I would be so uninformed about the new program I was on. I have never yelled at anyone in a public setting in my 39 years, and I wound up definitely raising my voice to this man. I still left without changing my plan, as he was just unwilling to cooperate with me. I will never step foot in this store again, as I have no respect for the kind of people working in this establishment. They are trying to take advantage of people and it sucks!

If you need to go to Verizon to get something taken care of do not go here! We went to this one be its down the block from our house and it was a terrible decision! They messed up our phone plan to the max causing huge issues with us and corporate. Just take my word for it, go elsewhere.