Palos Ace Hardware

Amazing Customer Service. And They Were Closed ~Closing… And Still Opened Up And Helped Me. Highfive Management And Staff

This store has the most extensive selection of electronic components that I have been able to find in the area, even more so than so then other Ace Hardwares and certainly more than the big box stores (and I have looked;). If someone knows differently, please let me know. Thanks.

When I worked at Home Depot years ago, we were taught to make sure that we sold the customer everything for their project or else they will go to Ace to complete the project. With the added comment, even though the price may be higher.
Comparing Ace service the big boys, Menards has been and still is the worst for service and Home Depot coming in second due to their lack of employees to help customers. When you walk into Ace you see several employees right awat and they will ask if you need help. Stopped into the Palos Ace over the weekend to get several things and true to form I walked out with everything I was shopping for that day.
But what I really like here is the key counter. Every key that I have gotten here WORKS! They have the needed blanks and know how to use the key cutter. I have to gone locksmith stores were if they mock you for having a cheap or foriegn lock, they haven’t got the blanks.
Ace is the place.

I’ve been to this store many times. Unlike the big box stores, I’ve can’t recall a time when I’ve been there and not been greeted and asked if I needed help.
While they may not always have what I’m looking for, I’ve always found the service friendly and attentive.

I love this store! I shop here all the time as i live in the area. They are always so kind and helpful and i usually always need help! Never had a bad experience in over 100 visits. Great neighborhood store.

Went a bit out of the way to shop here because I did have a good experience the first I went in. And I love that small hardware shop smell… something like a mix of fertilizer and metals. Hopefully you know what I’m talkin’ about!
I’ll be honest: I was disappointed by the customer service. Like lots of people, I’m picky about it. I want to be cared for, but not smothered. I want someone to notice me walking up and down aisles with a blank look on my face and come to my rescue. But I’m not so bold as to track someone down and say I need help.
It was a slow Saturday afternoon, and as I wandered, I heard the two clerks talking about the merits of Final Destination movies. Since I couldn’t really find what I was looking for, it just started to aggravate me that no one was helping. And I was kinda obvious — I was walking around with a big scoop shovel. In all I had about $ 50 worth of stuff in my hands, but I put it away and left. No one stopped me as I walked out the door.
I kinda do Unilocal for one reason: to help small businesses thrive. Does that mean always giving 5 stars. It shouldn’t. Perhaps 2 can help just as much. I really like Ace, I want to support your store. If I just want hardware, I could go to a big box that also doesn’t care for me. But if you’re a small biz, your number 1 product is service, and that’s what I’m there for.

The manager of this store, Jim Bishop, is unprofessional and rude. He tried to rip us off and when we corrected him, he got angry and nasty with us like it was our fault that he’s and uncouth individual. I give this store two stars because the other times I have been there, the other employees are very nice and try their best to help answer questions and provide good service. However, it’s a shame that they are managed by such an awful person who made our experience there a terrible one that we don’t intend to repeat.