First Midwest Bank

Ditto on the other one-​star reviews. I am the beneficiary of a trust that, unfortunately, is being administrated by First Midwest Bank. Poor service and poor administration are their specialties. Not only has the bank made numerous mistakes with regard to improper withdrawals from the account, but their arrogant attitude when addressing these issues is second to none. They should be re-​named «Worst Midwest Bank.»

Starting a small business or looking to expand? Look elsewhere for banking. All you’ll find here are obscene fees and poor service. After being customers for years, we left the family business to start our own business. The bankers acted like they’d never met us. It took over a year to get documents executed that should have been done in a few weeks.

There are much better banking options. That’s the beauty of America! Especially in Palos Hts.

This bank failed to protect me on a debit card dispute which led me to close all three of my accounts. The left hand does not know what the right hand does and is an anachronism. They could not care less about customer retention.

I can’t say much about the day to day banking, but can tell you that the wealth management department is all about customer service. I know several people that they take care of through a trust. And when someone calls they answer themselves!!! No automation!!! Personal Service isn’t a thing of the past here.

If I was in a crowded room and someone asked, «what sucks», I could jump up and say First Midwest Bank of Palos Heights. This used to be the Palos Bank and Trust, but was then taken over by First Midwest.
My biggest problem with this place is the customer service, they all seem that they are doing you a favor my waiting on you. Just go there and try to get one of them to crack a smile. After the take over, most of the things you needed to get done there was taken care by a personal banker. Now they just throw the form at you and say fill it out yourself.
They just changed the ATM deposit system, which no longer uses envelopes or deposit slips, which is great. But it is great when it WORKS! The bank is out of my way on most trips, so going there takes time and gas. So I go there to make a simple check deposit, I place the check into the ATM slot and it makes all kinds of noises and then spits the check back out. It tells me that it can’t be processed right now. Determined to deposit my check, I stop back there the next morning and now the ATM is out of service. So okay, I will try the branch down the street, go there and find out that it is a old ATM. This takes the old fashioned deposit envelope and deposit slip (which I did not have with me), so I’m still riding around with the uncashed check in my pocket.
Maybe I will buy some coffee cans and just bury the money under the back yard dog run.